Business manager/Account manager

Adriana del Pilar Solís Avilés

************.*@*****.***

Cell. 999-***-****

Experience

Management/Purchase (2014 – current)

Company: Vorana (www.vorana.mx)

Office manager.

Develop new partnerships with international brands in order to increase the catalog of the online store.

Manage supplier’s relationships end-to-end.

Manage large volumes of information.

Coordinate suppliers and customs office to accomplish the best time frame and costs of all our imports.

Set imports, inventory, cash flow and purchase goals and be responsible to achieve them.

Manage inventory (Stitch labs) and sales channel (Shopify) integrations.

Fulfill documents and reports requirements.

Help implement best practices at the company.

Work with exceptional communication and composition skills, including clear and concise verbal and written communication with external customers, partners & co-workers.

Maintain a productive and comfortable team environment. Sales (2012 – 2014)

Company: Vorana (www.vorana.mx)

Account manager for wholesale through e-commerce channels.

Provide technical and product support to all customers through all customer service channels of the online store, (email, live chat and phone).

Inform to purchase department of the needs of inventory to accomplish the sales goals.

Inform the marketing and purchase department of the new trends and products that customers require and ask for.

Fulfill documents and reports requirements.

Supervise the complete purchase process to make sure that customers receive a satisfied experience since the first contact with the online store till the moment they received their package.

Solve any customer inquire our problem in the best way possible for the customer and the company.

Make sure to create happy and loyal customers.

Track sales progress.

Supervise sales and packing teams.

Administrative assistant. (2011 – 2012)

Company: H Creativos (www.hcreativos.com)

Perform administrative and office support activities for multiple supervisors.

Fielding telephone calls.

Receiving and directing visitors.

Processing expense reports.

Education

Master in Business Planning and Regional Development. Insituto Tecnológico de Mérida (2013 – 2015)

Degree in business administration and business development. Universidad Modelo (2008 – 2012)

Languages

English

Spanish

French (beginner)

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