Technical Support Customer
Resume:
Rustico Millares Despabeladero Jr
Block ** lot ** villa de primarosa, phase 3
buhay na tubig, Imus, Cavite
Philippines, 4103
*******.*****@*****.***
Objective
To enhance my knowledge and skills in networking, contribute efficiently in the growth of technology by applying my knowledge, skill and experience to best use. Summary
Experience in technical issues regarding Internet connection, VoIP and Digital TV. Knowledgeable in Wifi connection, Cisco Routing and Switching, Microsoft Excel and Word. Excellent in problem solving and communication skills. Interest in Photography and Video editing, Flexible and Goal oriented.
Certification
Cisco Certified Network Associate (CSCO12976995)
Work Experiences:
West Contact Solutions (Oct 2012 Present)
Level 2 Technical Support Associates, Makati City
-Responsible for taking inbound call and provide technical and networking issue resolution to our comcast customer by performing a question diagnosis while guiding customers step-by-step solutions for Internet and VoIP issues.
-Gather customers information and determine the issue by evaluating and analyzing the problem
-Reserch require information and use available resources
-Create ticket and shecdule dispatch of field technicians
-Accurately document transactions using a computer and designate tracking software
-Follow standard process and procedure
Teleperformance Philippines (June 2010 Sept 2012)
Technical Support Associates, Mandaluyong City
-Responsible for taking inbound call and provide technical and networking issue resolution to our At&T customer by performing a question diagnosis while guiding customers step-by-step solutions Internet, Digital TV and VoIP issues
-Gather customers information and determine the issue by evaluating and analyzing the problem
-Reserch require information and use available resources
-Create ticket and shecdule dispatch of field technicians
-Accurately document transactions using a computer and designate tracking software
-Follow standard process and procedure
NCO Philippines (Nov 2009 May 2010)
Technical Support Representative, Quezon City
-Responsible for taking inbound call and provide technical and networking issue resolution to our MSN customer by performing a question diagnosis while guiding customers step-by-step solutions to dial-up internet connection and email issues.
-Gather customers information and determine the issue by evaluating and analyzing the problem
-Reserch require information and use available resources
-Configure email clients (outlook)
Arvato Digital Services (Oct 2008 March 2009)
Technical Support Representative, Quezon City
-Responsible for taking inbound call and provide technical and networking issue resolution to our Xbox customer by performing a question diagnosis while guiding customers step-by-step solutions regarding connectivity issues or hadrware issues of Xbox
-Gather customers information and determine the issue by evaluating and analyzing the problem
-Reserch require information and use available resources
-Replace customers Xbox if the device is still on warranty. Gerry’s Grill (June 2007 Oct 2007)
Bartender, Pasay City
-Prepare alcohol or non-alcoholic beverages to our guests
-Interact with guests, take orders and serve drinks
-Mix ingredients to prepare drinks
-Comply with all food and beverages regulations
Tempura Japanese Grill (April 2006 April 2007)
Bartender, Pasay City
-Prepare alcohol or non-alcoholic beverages to our guests
-Interact with guests, take orders and serve drinks
-Mix ingredients to prepare drinks
-Comply with all food and beverages regulations
Tokyo Tokyo (Aug 2005 Jan 2006)
Service Crew, Parañaque City
-Interact with guests, take orders and serve drinks
-Mix ingredients to prepare drinks
-Comply with all food and beverages regulations
Educational Background:
Regis Grace Montessori School Elementary Year Graduated 1999 Regis Grace Montessori School High School Year Graduated 2003 Far Eastern University Associate Degree Year Graduated 2005 in Nursing
Character References
Available upon request
Rustico M Despabeladero Jr.
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