Customer Service Representative

Raelea Myles-Barnes

** ***** **, *******, ** ****5 716-***-****

************@*****.***

Goal-oriented customer service rep dedicated to high levels of customer satisfaction and meeting aggressive business goals. Very motivated and focused with specialized knowledge in customer wants and needs. Friendly and enthusiastic customer service skills with 4 years of specialization in face to face over the phone customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Experience

Fiserv Amherst, NY

Customer Service Representative

08/2015 to 07/2016

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customer problems.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealer claims. Capital Management Services Buffalo, NY

Customer Service Representative

05/2014 to 07/2015

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Perform various administrative functions for assigned accounts, sud1 as recording address changes and purging the records of deceased customers.

Walmart Amherst, NY

Cashier

03/2013 to 05/2014

Receive payment by cash, check, credit cards, voud1ers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Process merchandise returns and exchanges.

Issue trading stamps, and redeem food stamps and coupons. Education

Niagara County Community College Sanborn, NY

GPA 3.0 previous semester

Communication

Efficient in Data Entry

Word, Outlook, Excel, Power Point

References

Available Upon Request

Contact this candidate