Customer Service Manager
Resume:
SAIF RAJA
North Plainfield, NJ 07060
Cell # 980-***-****
****.********@*****.***
SUMMARY
Successful Relationship Manager with over eight years experience in banking
Last four years focused on Business Banking and Relationship Management
Experience working with Commercial clients under $50MM in revenue
Strong communication, presentation, and negotiation skills with the ability to influence others
Extensive knowledge of Business Banking credit process and Portfolio Management
On the job credit training and formal credit training through OMEGA
Expert in networking and Business Development
EXPERIENCE
Flushing Bank-New York, NY Apr. 2016 - Present
Assistant Vice President
Business Development
Effectively acquire, manage & grow profitable mid-market business customers under $50MM in annual revenue
Responsible for the overall success and growth of assigned sales territory
Act as relationship manager to existing customers & provide financial advice
Determine customer’s commercial loan, treasury, and deposit needs to deepen existing customer relationships
Customer’s advocate in securing suitable credit & cross sell products/services
Credit and cash management solutions after reviewing financial statements
Review credit portfolio annually to reduce risk for the bank
Work closely with Commercial and Corporate Banking to refer clients over $50MM in gross revenue
Coach 17 Business Specialist in retail branches
Work with Senior Vice President and Head of Business Banking on Marketing efforts within the banks footprint
Work with internal partners and network with COI’s (CPA’s, Law Firms, Property Management Companies etc.)
Close $14MM in loans and bring deposits of $5MM in two months
Santander Bank-Woodbridge, NJ Apr. 2015 – Mar. 2016
Assistant Vice President
Business Relationship Manager
Effectively acquire, manage & grow profitable mid-market business customers under $30MM in annual revenue
Responsible for the overall success and growth of assigned sales territory
Act as relationship manager to existing customers & provide financial advice
Determine customer’s commercial loan, treasury, and deposit needs to deepen existing customer relationships
Customer’s advocate in securing suitable credit & cross sell products/services
Credit and cash management solutions after reviewing financial statements
Review credit portfolio annually to reduce risk for the bank
Work closely with Commercial and Corporate Banking to refer clients over $30MM in gross revenue
Work with internal partners and network with COI’s (CPA’s, Law Firms, Property Management Companies etc.)
Close over $9MM in loans and bring deposits over $8MM
Wells Fargo Bank-Charlotte, NC Feb. 2014 – Mar. 2015
Business Relationship Manager
Effectively acquire, manage & grow profitable account relationships with business customers that have annual revenue of less than $30MM
Responsible for the overall success and growth of assigned sales territory
Act as relationship manager to existing customers & provide financial advice
Determine customer’s commercial loan and deposit needs and deepen existing customer relationships
Customer’s advocate in securing suitable credit & cross sell products/services
Work closely with Commercial and Corporate Banking to refer clients over $30MM in gross revenue
Work closely with internal partners to earn credit and cash management referrals
Join regional calls for Business Specialists and Private Bankers to help coach and build a partnership with Business Banking
Help coach and lead six Business Associates
Close over $8.5MM in loans, $160M in cash management profit proxy, and bring
deposits over $25MM
Wells Fargo Bank-Orlando (Bay Hill), FL Dec. 2012 – Feb. 2014
Business Banking Specialist
NMLS Safe Registered
Discover Business needs and provide financial solutions for businesses under $10MM in annual gross revenue
Cross-sell financial products
Offer Business loans/lines and credit card products
Work closely with Business Partners and send referrals to Business Bankers, Treasury Department, Merchant/Payroll Reps, SBA lenders, Commercial Banking, Mortgage Consultants, and Financial Advisors
Basic knowledge of Treasury Management products and services
Close over 36 partner referrals to merchant, payroll, treasury, Business Banking and Wealth Management
Wells Fargo Bank- Tampa, FL July 2011 – Nov. 2012
Licensed Personal Banker/Business Specialist
NMLS Safe Registered
Discover customer needs and provide financial solutions
Open new accounts and manage existing products
Cross-sell financial products
Offer loan and credit card products
Work closely with Partners
Provide exceptional customer service
Smart Circle International-Hollywood, FL Jan. 2011 – June 2011
Account Executive/Event Coordinator
B2B Sales of 100+ products every week
Top leader/producer nationally
Interview, Hire and train new employees
Supervise 8-10 employees
Run campaigns in different markets
Find potential leads for new clients through referrals
Booking appointments with potential clients
Manage a portfolio of new and current clients
Work with Hospitals, Corporations, Hotels, Schools, etc.
Set up 2-3 corporate events in Broward County/week
TD Bank-Newark, NJ June 2007 – Mar. 2010 Customer Service Representative
Apply credits and debits to customer accounts
Provide extraordinary customer service
Offering loan and credit card products to customers
Responsible for opening new accounts for customers
Manage existing accounts
Recommend how products and services can be improved to make TD Bank more valuable to its customers
EDUCATION
University of Phoenix
MBA
Major: Global Management, Graduation Date: May, 2017
GPA: 3.3/4.0
Rutgers, The State University of New Jersey
Rutgers Business School – Newark Campus
Bachelor of Science
Major: Management, Graduation Date: May, 2010
GPA: 3.2/4.0
ACHIEVEMENTS and ACTIVITIES
Dean’s List, 2007-2008
Work an average of 40 hours-per-week while pursuing degree full-time
Member, Rutgers Marketing & Management Society, Fall 2009-Spring 2010
TECHNICAL SKILLS & LICENSES
Technical: Proficient in Microsoft Office (Word, Excel. Power Point, and Outlook), Hogan, Blast, CRMTools, SVP, SVT, Metis, and RCS.
Certifications: Loan Originator, SAFE Registered (NMLSR ID), OMEGA Credit Training.
Languages: Multilingual - English, Urdu, Hindi; basic knowledge of Spanish and Arabic
References Available Upon Request
Contact this candidate