Alex Jones

San Francisco, CA ***** * 650-***-**** * acv094@r.postjobfree.com * linkedin.com/in/AlexJones2

EDUCATION BS Industrial Engineering, Cal Poly University at San Luis Obispo, Winter 2013

WORK EXPERIENCE

Inside Sales Executive 09/2015-Current

Cloud Lending Solutions, San Mateo, CA

Lead business development efforts in North American territory

Sales Representative for start-ups and small business in US

Supported pipeline for Territory Managers of Medium to Large enterprises in North America

Responsible for managing and executing entire sales process from lead generation to closing

Developed in-depth knowledge in the financial services industry, lending and leasing operations

Cloud Maintenance Engineer 05/2013-11/2014

Steelwedge Software, Pleasanton, CA

Provided customer service and technical support remotely and on-site for customer enterprise S&OP software systems

Investigated, managed and drove client issues to resolution while coordinating cross-functionally with Services, IT, Operations, Product Development and Engineering teams

Assisted Services teams during UAT, transitioning, and post Go-Live activities

Customer Advocate and lead support responsibilities for 3 accounts

Integrated, transitioned, and administrator for the support help-desk system and provided training to all clients and users

Drove continuous improvement efforts via internal tool creation and process documentation

Gained S&OP domain knowledge planning cycles, cloud-computing, and automation tools

Developed and maintained relationships with cloud vendors to drive issue resolutions and product enhancements

Mentored, trained and collaborated with associate and junior-level support engineers while in foreign office and remotely

Intern, Customer Value Chain Management 06/2011-09/2011

Cisco Systems, Inc. San Jose, CA

Assigned to: New Product Introduction, Gigabit Switching Business Unit

Designed and created a model for product demand and capacity planning

Improved production planning, report generation efficiency, and test line balancing

Interviewed and gathered requirements from Engineering, Demand Planning, and Supply Chain to address pain points

Research Intern 06/2010-09/2010

Gartner Inc., San Jose, CA

Assigned to: End-User Client Computing and Enterprise Storage Group

Designed and created a tool to evaluate vendor storage array bids and produce forecasting reports for storage systems

Improved function, cost analysis, flexibility and speed of reports

Gathered requirements, created project timeline, communicated the project updates and current priorities to analysts

Sales & Marketing Intern 06/2009-09/2009

New Times Media, San Luis Obispo, CA

Generated sales leads, assisted with the execution of company's promotional events

Sales Representative 06/2007-09/2007

Vector Marketing Company, Campbell, CA

Generated, scheduled, and preformed consultations with clients selling company products. Rising Star Award.

RELEVANT SKILLS AND PROJECTS

Senior Project 2012

Cal Poly, San Luis Obispo, CA

Designed and created a customized business planning tool for a small business using Excel and Access

Incorporated current sales data producing forecasts, MRP, and financial analysis by product

Facilities Project 2012

Save-On-Crafts, Watsonville, CA

Analyzed the operations and layout of a multi-level, 100,000 sq. ft. warehouse and presented plans to increase flow

and efficiency of the current system

LEADERSHIP & INVOLVEMENT

Deloitte Case Competition Finalist – Team Case Competition Cal Poly, San Luis Obispo, CA 2011

Delta Chi Fraternity – Cal Poly, San Luis Obispo, CA 2008-2012

Institute of Industrial Engineers – IIE member, Cal Poly, San Luis Obispo, CA 2007-2012

Contact this candidate