Customer Service Active Directory

Chijioke Onyeise

*** ***** **. ******, ** *****

Phone: 832-***-****

E-mail: **********@*****.***

Objectives

Highly qualified and analytical professional with more than 6 years experience in network engineering, architecture, and implementation in domestic and global workplace environments.

Certifications

ITIL v3 Foundation

CompTIA Network+

CompTIA A+

Strengths

Multi-platform Networks

Team Development

Capacity Planning

Performance Analysis

LAN/WAN Networks

Feasibility Studies

Budget Administration

Personnel Management

Documentation

Experience

Data Analyst (09/2015 – 04/2016)

GC Services (Houston, TX)

Authored IT policies, procedures, and forms including HIPAA related policies.

Served on the Compliance Committee as the HIPAA Security Officer.

Hands on experience using IBM QRadar.

Knowledge and experience with SIEM and IDS or IPS concepts, architecture designs, implementations, and technologies.

Manage the network security from the Network Firewall to the access control lists on the routers.

Participated in internal monitoring and auditing; cooperating with external auditors for audit completion (FISMA, PCI, HIPAA)

Create and maintain documentation and procedures for implementing management tools utilized by team members and other support groups which include system and application requirements.

Security administration for AD, Windows Server access and Exchange for a 10,000 user account multiple domain forest, including Group Policy, user account management, managing access controls and domain structure configuration.

Responsible for mailbox creation/updating/relocating, group mailboxes and distribution lists.

Managed user moves including exchange mailbox, personal network folder, AD organizational Unit relocation through Active directory and Exchange 2010.

Collaborated with Global IT Service Desks, Server Teams, and Department leads on process changes, new implementations and change management agendas.

Network / Desktop Support (12/2013 – 09/2015)

McKesson Specialty Health (Houston, TX)

Active Directory Administrator (50,000+ users) Created user ID's, roles, groups OU's etc

Troubleshoot network issues

Log all calls in the Service Desk Call Logging system (HEAT)

Created Auto Tasks and managed Heat Board issues.

Ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

Supported and maintained Avaya phone systems throughout multiple sites

Maintain a high degree of customer service for all support queries

Experience and familiarity with ITIL process and practice

Citrix XenApp 5, 6, and 6.5 Administrator

Assisted in installing and configuring Citrix licensing

Citrix Delivery services console administrator

Configured Xenapp 6 policies and plug-ins, worked to provide the best load balancing and permissions delegation.

Troubleshoot common XenApp Issues

Exchange Server 2010 Administrator (EMC, ECP)

Project Management Support for new sites (Over 55 project hours)

McAfee Endpoint Encryption Administrator

Altiris Deployment Console Administrator

RightFax Enterprise Administrator

Created user documentation to assist in remote operation and troubleshooting

Clinical Application support (Tiger B & C, RX3000, GuardianRX, CPR+)

Business and Financial Applications support (Centricity, Peoplesoft, Allscripts Vision)

Junior Systems Administrator (02/2013 - 09/2013)

Bridgeway Software Inc. (Bellaire, TX)

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure

Configured AAA, port security and ACLs

Verifying completion of scheduled jobs such as backups

Websense Administrator

PGP Encryption Administrator

Vormetric Key Management

KACE K1000 Systems Management Administrator

Perform regular security monitoring to identify any possible intrusions

Active Directory Administrator (500+ users)

VOIP Administrator (Cisco CUCM, Unity, CallManager (sole manager of phone systems))

Experience with Base SAS/STAT for basic procedures, data management and statistical analysis

Direct experience with delivering SaaS solutions

Project management (Layer 3 switch Go-Live setup)

Conducted evaluations and created site-specific designs, including network architecture, cabling, equipment selection

Designed and implemented Cisco configurations for new internal and external networks and data circuits

Server Support Technician (10/2011 – 12/2012)

Hewlett Packard (Houston, TX)

Works with engineering and technical documentation to test and certify build documents are accurate

and up-to-date

Test production servers and/or replacement servers for customers

Works with operations department to determine and maintain minimum levels of new

and used parts inventory

Troubleshoot hardware and software for computers, switches, kvm's, and servers

Set up test environments

Work on projects on the lab to update and upgrade the lab

Implementing a help desk support department and data recovery center.

Provided valuable merchandise at low cost prices online

Handled sales, accounts receivable and all research

Work with personnel effectively on more complex technical issues

Education

Lonestar College Cy-Fair

A.A (December 2007) Presidents’ List

Certifications

ITIL v3 Foundation

CompTIA Network+

CompTIA A+

Key Skills

Microsoft Server 2003, 2008 R2, 2012 R2

Windows XP, 7, 8, 8.1, 10

Microsoft Office 2003, 2010, 2013

Hyper-V

HP Server hardware multiple generations

Microsoft System Center 2012 Virtual Machine Manager

DHCP/DNS/Active Directory/Group Policy

Exchange 2003/2007/2010

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