Customer Service Manager
Resume:
Alton Moulliet
Sparks, NV 89436
***********@****.***
Results-oriented management professional with multiple years of industrial sales experience. Excellent leadership and proven team building skills, as well as, superior ability to organize and execute projects and delegate responsibilities.
Branch Operations Manager
Techniweld USA
January 2016 – Present, Reno, NV
Relocated to take over daily Warehouse Operation including
Purchasing
Training
Inside Sales
Payroll
Branch Operations Manager
P & I Supply Co Inc.
February 2015 – October 2015, Houston, TX
New location start up, 50k sq ft facility.
Employee placement and training, as well as, logistics routing.
Oversee shipping and receiving departments.
Was the lead in training new managers to the company procedures.
Payroll and performance reviews,
Developed cycle count procedures and implementation.
Inside Sales and West Coast Contact
Techniweld USA
February 2014 – January 2015, Houston, Texas Area
Wholesaler of Industrial supplies and welding filler metals.
Prospecting existing client base as well as developing new target customers. Order entry and customer product education, quoting and delivery assurance.
Operations Manager
OKI Bering Supply
July 2000 –Jan 2014 Various warehouse locations
Handled customer relations and inquiries, including call center and new customer prospecting. Worked with outside sales to develop product training for warehouse team. Developed monthly safety training and schedules for crew. Performance reviews, payroll and efficiency concerning warehouse product management. Developed training schedule for cross training employees and managed employment cycling. Promoted quality handling of inventory for customer satisfaction. Managed inventory including cycle counts and housekeeping.
Real World Customer Service Seminar (Rick Allen & Associates) (98054)
Understanding of Lean / 5S
AS400 computer
MS Word
MS Excel
Google systems (GQueues, Chat, Calender)
Prelude
Netsuite
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