Customer Service, reservations, sales

Jasmin Aguasvivas

Front Desk Agent - Hotel St. Augustine

Miami Beach, FL 33139

*************@*****.*** - 786-***-****

An interesting position with a growing company.

Ability Summary

Experience in answering inquiries and obtaining information for general public, customers, visitors, and other interested parties. Acquainted with preparation of travel arrangements for sightseeing and other tours. Bilingual; Fluent in English and Spanish.

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Agent

Hotel St. Augustine - Miami Beach, FL - December 2013 to February 2016 Manager on duty, included managing all responsibilities of the hotel without supervision; Receptionist, Concierge/Reservations, Maintenance, mild housekeeping tasks. Multi- tasking and the potential to find a solution to a variety of matters, were a part of the job requirements. Also, the ability to handle pressure during high peak seasons was an essential requirement for the job title. Front End Cashier

Whole Foods Market - Miami Beach, FL - November 2012 to December 2013 Customer service; Assisting customers with their final purchases at the front end department. Retail Sales Associate

Puma North America Inc - Miami Beach, FL - March 2012 to July 2012 Reaching store's sales goal within a retail sales associate team. Acquiring extensive knowledge of equipment functionality and merchandise technology.

EDUCATION

State Board License in SPA THERAPY

Beauty Schools of America - Miami Beach, FL

2012 to 2013

High School Diploma in General

Miami Lakes Educational Center - Miami Lakes, FL

August 2009

SKILLS

Computer software/systems used: Microsoft Office, Windows, Adobe Reader, Adobe Acrobat, OPERA, INNKEEPER

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