Education

Virginia College, Jackson, MS Graduated: June 2016

Patient Care Technician Diploma

CPR/First Aid Certified

Patient Care Technician/Assistant Certification (CPCT/A)

Seeking Phlebotomy Certification

Jim Hill High School, Jackson, MS Graduated: June 2009

High School Diploma

Experience

Harmony Court, Jackson, MS

Patient Care Technician Externship April 2016- June 2016

Reported abnormal vital signs, and any important patient information to the charge nurse

Assisted patient with basic hygiene needs

Maintained constant vigilance over patience taking necessary safety precautions

Respect privacy and security of patients’ personal healthcare information

Choices for Children, Jackson, MS

Patient Care Technician Externship April 2016- June 2016

Performed venipunctures

Monitored vital signs

Filed lab test results

Southern Farm Bureau, Ridgeland, MS

Customer Service Representative June 2015- Present

Greet customers and ascertain problem or reason for calling.

Verify account information, resolve customer complaints, and cancel/transfer services

Work with managers and supervisors to ensure proper customer service is being delivered.

Entergy, Jackson, MS

Customer Service Representative January 2014-October 2015

Resolved product or service problems by clarifying the customer's complaint

Opened customer accounts by recording account information

Maintained customer records by updating account information

Under Armor, Pearl, MS

Cashier August 2013- December 2014

Greeted customers and assisted customers with product location and questions

Documented sales by creating and updating customer profile records

Handled monetary transactions and operated POS machine

Horizon Child Development Assistant, Fairfax, VA

Teacher May 2010-August 2013

Helped create a child-centered learning environment for pre-school children aged 3 to 5

Created a nurturing atmosphere using age-appropriate teaching strategies

Managed front desk

Kohl’s Department Store, Flowood, MS

Cashier May 2008-May 2010

Managed a clean and organized work environment

Met established productivity and sales goals

Maintained proper security of cash at all times

Maintained floor displays, inventory and stock

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