Geochemist related to enviromental impact. Quality Assurance Analyst
Resume:
Carmen Emilia Duque Andrade
Address: El Paraiso. Caracas - Venezuela.
Phone: +58-412-***-****
E-mail: **********@*****.***
Languages:
- Spanish: Native
- English: Fluent - IELTS: 7.0 - C1
- French: Basic
Profile
- I m a passionate professional that feels attracted for new challenges. I m also energetic, agile and innovative. I enjoy solving simple or complicated problems, identifying what is wrong to find solutions.
- I ve a set of Project Management skills that allow me to interact effectively with individuals and groups ranging from executive and steering committees to individual contributors.
- High personal integrity. It allows me to relate creating confidence in others and between team members.
- Persistent & Flexible, approaching to mutual business and personal business goals. Academic Experience
Project Management Specialist. Universidad Católica Andrés Bello. Apr/09 – Aug/11 BSc. Degree in Geochemistry. 5 year Program. Universidad Central de Venezuela. Science School. Oct/02 – Dec/08 Professional Experience
Andean Supply Chain Quality Analyst. Supply Function. Diageo Venezuela: Jul/13-present
- Work with multifunctional teams (technical, procurement, planning and customer service) in order to deliver results in the Quality Assurance systems for Diageo Copackers.
- Create and implement Diageo Product Standards for Finish Products, Packaging Materials and Raw Materials for Diageo Copackers.
- Ensure KPI management and the execution of the Regional Quality Strategy for Diageo Copackers in Venezuela.
- Perform Governance Audit Assessments for Diageo Co-packing sites in order to give the License to Operate (LTO). Review, support and monitor action plans.
- Identify problems and implement QA solutions for the supply chain: suppliers, copackers and warehouses.
- Implementation of Quality Defects Inspection System for Finish Products (defect reduction, customer complaint reduction and risk improvement programs) for Andean Warehouses (Colombia & Venezuela).
- Implementation of the Root Cause Problem Solving program for Venezuelan operations across functions (marketing and supply).
- Implementation of the Consumer Care Program for Venezuelan Market. Analysis of the Consumer Comment data generated. Monthly reports. Coordination of investigation efforts at the manufacturing sites.
- Lead the development and execution of a plan (working together with Sales team) to implement PPM s measurement system at Venezuelan Market. Store check and report monthly.
- Packaging Material New Supplier development and qualification for: Caps (Torrent) and Labels (Etilflexo). Beauty Care LA External Supply Operations Quality Assurance Site Leader for Contractor plants: ENVECA (Pantene and Head & Shoulders) and HADA (Hand Cleansers Manufacturing- Moncler). Product Supply Function. Procter & Gamble:
Dec/11 –Jul/13
- Work with multifunctional teams in order to deliver results in the Quality Assurance system.
- Develop & implement Plant Quality Systems for the Start of Production of ENVECA plant (External Co-packing site).
- Ensure QA capacity required and KPI management.
- Perform QA Compliance Audits for External Co-packing sites (ENVECA and HADA). Review, support and monitor actions plans.
- Train and Qualify Co-packer s personal in Quality Assurance matters: P&G 19 Key Elements program, Methods, SOP s and policies.
- Ensure validity and updating of technical standards (finish product, packaging material, raw material).
- SAP Key User QM Module: Production QA approvals for the new Copacker: ENVECA.
- Identify problems and implement solutions for QA production issues.
- Ensure compliance with internal controls (FIFO Initial PT, Materials, Information Security). Quality Assurance Leader for New Product Initiatives for Beauty and Grooming (Gillette, Olay and Pantene brands) R&D– LA Region. Procter & Gamble:
Aug/10 – Dec/11
- Responsible to develop, implement and monitor of quality systems, procedures and product standards for Beauty Care and Grooming
(Pantene, Olay and Gillette brands) R&D Latin America.
- Leader in the evaluation and approval of new procedures and documents related with initiatives/launches of new products for Beauty Care and Grooming in Latin American countries, including: Process Validation, Stability Studies for raw materials and finish products, Consumer Studies, Standards and Specifications for raw materials and finish products, Proof of Demos & Proof of Claims documental review.
- Leader in the Continuous improvement program (SIP) for Beauty Care and Grooming Department.
- Qualified Assistant Auditor of the Continuous improvement program (SIP) for Research and Development.
- Leader for Standard Operational Procedures for Research and Development LA.
- Responsible for reporting and follow up of quality alerts and incidents, including CAPAs analysis for each case.
- Trainer for P&G 19 Key Elements program.
R&D Product Researcher for Oral Care Business Unit. Latin America Innovation Center. Procter & Gamble:
Oct/08 – Jul/10.
- Develop, Qualify and Launch of Product Initiatives across LA (Mexico, Venezuela and Colombia).
- Accountable for managing the coordination and execution of the technical function for specific project activities.
- Design and execution of consumer and technical tests to develop concepts and product claims.
- Identify problems and implement solutions for technical/consumer issues.
- Provide technical rationale and support for claims applications.
- Serve as primary functional representative in project team meetings. Other Certifications and Trainings
- Proficient in Office applications (i.e. Outlook, Word, Excel and Power Point)..
- SAP key user QM module
- Trainings taken: Successful Negotiation, 7 habits of highly effective people, Coaching for Everybody, Improving Personal Leadership, Project Management with Ms Project, Effective Business Writing, Claim Support, Technical Readiness, DQI e2e, Brand Building framework 3.0, SIMPL 3.2, Hands on Preference mapping and Consumer Testing, MSDS Understanding/ Laboratory Hood Safety- Chemical Exposure & Chemical Spillage, Flavor and Frangance, Sensory and Design integration, SMART, Demo Development, 19 QA KE, Leading Quality Incidents, MRP, Record Management.
- Attendance toI Iberoamerican Leadership Congress. Barcelona, España. Mar/08.
- Attendance to Iberoamerican Foro of Responsable Leadership. Universidad Autónoma de Barcelona. Barcelona, España.
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