Quality Assurance Software Agile Tester

Name: Chris H. Maddox 727-***-****

Current: **** ****** ** *************@*****.***

Address: Austin, Tx 78749

EXPERIENCE SUMMARY:

I am an experienced Software Quality Analyst (SQA) Engineer, with many years experience, in both Agile/Waterfall manual testing and a strong work ethic. When testing as an Agile Software Tester I have worked on both Java and Behavior Driven Development (BDD) test platforms and participated in both Sprint and SCRUM reviews. As a Waterfall Software Tester I have worked in Mainframe, PC, and Web-based platforms, testing DOD, POS, Billing, Banking, Marketing, Health and Securities systems. I also have QC, ALM 12.0, Salesforce and JIRA experience.

Script Programs used: JavaScript, Unix Shell Script, VBScript, XML, SQL, Excel

JOB HISTORY:

June 2005 – May 2015 Catalina Marketing (Saint Petersburg)

I have Quality Assurance experience in both Waterfall and Agile Software Development Life Cycle (SDLC)

I was the Lead for Behavior Driven Development (BDD) SQA Agile Sprint testing

I created and executed test scripts for Integration, Feature Testing, Acceptance Testing, Functionality Testing and Regression testing phases of the software development lifecycle.

I documented and communicated testing activities and results in both HP Quality Center/HP

ALM 12.0 and the Jira Ticket software BUG reporting process.

I participated in Sprint Planning, Daily Scrums and gave updates, Sprint Retrospective and Sprint Reviews with the team.

I was the Senior Tester assigned to the Level 3 Maintenance team to help them with Production issues and we were using a Kanban board.

In the ten years I worked at Catalina I worked within two different Business Units:

oOne dealt with Healthcare and providing different types of documentation to the patients to inform them of Generic drugs, Medicare Guidelines, Co-Pay savings, and other info. This was on both Unix and Window platforms up to WIN2008 used by their client RiteAid.

oThe second dealt with Store Systems that provided Coupons based on Loyalty Card use and customer POS purchases in stores like Walgreens and RiteAid.

As a Quality Assurance Analyst I tested and used POS simulators to print retail customer coupons in multiple languages.

I was also the SQA Lead for Catalina Projects in support of:

- Microsoft OS upgrade for MS Windows WES2009 after Windows XP expired.

- Production Support analyst for all MS Window applications including Windows 2000, Windows 2003 Server and Windows 2008 platforms of over 30 Clients.

Mar 2004 – June 2005 Verizon Data Services (Tampa)

Working with Verizon as an ITO/UAT Lead tester, with on call support, development for Billing Systems using IBM MVS, (CICS, JCL, TSO) and Oracle/SQL query language.

Involved in end-to-end testing from Ordering through Billing verifying Oracle db info in Verizon’s Billing System ‘Arbor’ using Citrix GUI and Benthic tools.

Involved in testing database scrub process in both SIT and UAT environment.

Developed test plans, test cases for all kinds of testing processes.

Extracting requirements and declaring FUNCTIONAL conditions based on the extracted requirements

Verifying release specific functional changes, including, but not limited to, requirements documentation; design documentation; user manuals and instructions, etc.

Participating in project team inspections for functional-related deliverables such as requirements documents, SRS, User Acceptance Criteria, etc.

Preparing for and participating in Checkpoint meetings.

Identifying specific Component Points (files, records, tables, fields) and values that will have to exist in the data in order to test the conditions

Identifying specific Verification Points (files, records, tables, fields) that will be used to verify the expected results for those conditions

Inspecting test cases and test results.

Identifying expected results and discovering error conditions

Involved in the following areas

oWriting Test Plans and Test Scripts

o"Set-Up" of the test case environment

oExtracted requirements

oRecording Expected results

oRecording Actual results

oSelecting test cases to be exercised.

oVerifying Expected results

oUpdating TDS with test results

oOpening Trouble Tickets

oPerforming and verifying functional tasks.

oPreparing for and participating in checkpoint meetings.

oProducing functional turnover for Go Call.

oCompleting all Infoman entries pertaining to the release.

Oct 2003 – Dec 2003 Novartis Pharmaceutical (Tampa)

Manager of 18 PKI certified personnel installing Public Key Infrastructure (PKI) software on

6500 Window laptops to allow Internet and Email access on .NET to 6500 Pharmaceutical

reps. We also tested Lotus Notes and Replication software to download data to sales devices.

This was a four month contract (POC: Mary Maddux Arana-Andersen, 352-***-****).

Mar 2001 – Oct 2003 Other Industry (Other Than IT)

Administrative assistant to President of the Jewish Jewels Inc... Responsibilities included

Shipping/Receiving/Purchasing, Electronic Funds Processing(EFT), Cash, Check, and Credit

Card POS processing using DonorWorks (Omnis7) Donor Database. Supervised several

projects that required development of several promotion graphics.

June 1999 – Oct 2000 CitiBank Consultant(LATAM – Ft Lauderdale)

Quality Assurance Software Tester for CitiBanks ‘CitiDirect’ Internet Banking Project,

Ft Lauderdale.

The project consisted of testing a new Internet Web-based POS Banking System via Windows NT and Internet Explorer 5.0 using ASP, VB. The Test Team used Y2K Testing tools during UAT testing. We were required to document Test Plans, Test Cases and develop Test Scripts, Test Results and Test Defect forms. I was also responsible for running and verifying Host EOD processes, updating daily UAT User Excel Spreadsheets, and verification of the Internet database via screens and reports. I executed multiple scripts to verify screen/report formats, verbiage, and Expected results. Opened and closed Defects and

recorded documentation for further review. Used CA7 commands when required, CICS,

created Changeman Test Packets, created Operation Recovery documentation and used

Mercury Winrunner. I also used VBA macros to automate documentation to create Test

Cases based on User requirements. Also used Crystal to verify reports.

Mar 1998 – June 1999 CitiBank Consultant(WWSS) – (Tampa)

Team Lead for CitiBanks World Wide Security Services(WWSS) for Y2K Securities System

Testing. Worked under aggressive deadlines and with strict adherence to CitiBank Y2K

Software Methodologies and Standards, 5 Tandem and IBM mainframe systems were

analyzed, tested and certified for Y2k compliance. Worked with Y2K Mercury Winrunner

testing tools during UAT and Regression testing. We also documented Test Plans and Test

scripts to be used by auditors to verify testing results.

Jan 1997 - Jan 1998 PAYMENTECH (POS - Credit Card Processor) – (Tampa)

Tandem Computer Operations Manager - Managed 16 personnel in a 24x7 work environment

Processing both Client and Merchant credit card POS authorizations(Visa, MasterCard,

Discover, & AMEX). Also responsible for the creation and transmission of POS ACH, Debit,

Settlement, and Authorization files. I was responsible for monitoring Front-End-Processor

POS line handlers and processing of Client 'Negative' files. Responsible for distribution of all

Reports, Archiving of data, off-site storage media, recovery of microfiche for Clients, writing Disaster Recovery procedures. Also responsible for maintaining all POS Tandem

Operational facilities.

May 1990 - Jan 1997 (Consultant) working with the following industries:

- Certification Specialist - Senior Analyst/Programmer at Total Systems (TSYS), Georgia

- Quality Assurance Test Lead at Chase Manhattan - Tampa, Fl Supporting Medical System Testing

- Quality Assurance Test Lead at GTE Data Services – Tampa, Fl Supporting Telephony System Testing

- Quality Assurance Lead on a Litton Air Force Supply System – Orlando, Fl Supporting NSA (COMSEC) Inventory System Testing

- Quality Assurance Manager on a Long Distance Telephone – Metromedia Communications – San Antonio, Tx

Jul 1989 - May 1990 ELECTRONIC DATA SYSTEMS (EDS) Systems Engineer

Assisted in the Configuration Management area in a Governmental DATAPOINT System environment. Maintained hardware inventory, operational hardware resolution, installed and configured equipment for internal and external system activities, and wrote Disaster Recovery Plan.

Sep 1987 - July 1989 MARTIN MARIETTA

Systems Engineer writing System Specifications on an Air Force Inventory contract from Top Level Design through Detail Design utilizing DMS-1100 database applications. Assisted in requirements analysis and traceability tracking. I used DOD 2167 documentation standards.

Apr 1973 - Feb 1987 U S ARMY

Lead Programmer/Analyst and Non-Commissioned Officer in Charge (NCOIC), responsible for

All automation resources training/implementation/procurement within a Brigade

Headquarters and supporting 10 Battalions across the country.

EDUCATION/SCHOOLING:

Military Training - Computer Operations/Programming/Systems Analysis at Fort Ben Harrison, In

(1973, 1977, 1980), NCOIC for IT software/hardware accountability at 5th Recruiting Brigade

Administration Specialists – US Army Reserve 1988

OTHER:

Trained multiple users on the use of MS-DOS and PC's.

Assisted in Proposal effort for new business for both EDS and Martin Marietta.

Continue to learn and maintain proficiency in my computer skills

SPECIALTIES:

Agile/Scrum methodology, Microsoft Windows, testing approaches (Gray-box, Black-box, White-box, configuration, compatibility, usability, localization, dynamic & static, system-level), client-side testing (both desktop and web-based), automation tests-API, traditional telephony and VoIP-based server testing, traditional telephony automated performance, load, and stress test execution, telecommunication systems, test planning & management, test case design, creation, & maintenance, "finding bugs" by isolating, & reproducing. Use of JIRA software defect tracking tool(s). Salesforce experience.

Mainframe/PC Hardware:

TANDEM - TXP TNSII, Cyclone R, Himalaya 10000/20000,

UNIX – Linux, SCO

Windows 1998, 2000, 2003 Server, 2008

IBM - 4341, 360/30/40/50, 370, 390 OS/DOS/MVS

IBM Off-the-shelf PC software – Microsoft Office (Word, Excel, PowerPoint, and Access)

SOFTWARE:

TANDEM - GUARDIAN, FUP, PATHWAY, ENFORM, ENABLE, INSPECT, EDIT, TEDIT,

TMF, COBOL, SCOBOL, SCUP, PATHAID, SQLCI (Light), SQL, SCF, CMI

UNISYS - ECL, COBOL, EDIT, SYSTEM 2000, ISPF, DMS-1100

DATAPOINT - RMS, VISTWORD, VISTAPRINT, RMS UTILITIES

IBM - DOS, JCL, COBOL, MVS, ISPF, TSO, CICS, FileAid

LANGUAGES - C, Pro *C, C++, Java, ASP, .NET, VB, COBOL, Perl, HTML, DHTML, XML

Script Programs used: JavaScript, Unix Shell Script, VBScript, XML, SQL, Excel

TESTING TOOLS:

Mercury – Winrunner Capture/Playback Tool

Mercury – Test Director Software Test Management Tool

HP Quality Center 10.0 – Test Set Traceability Tool

HP ALM 12.0 - Test Set Traceability Tool

JIRA – Bug reporting

Viaduct’s Hourglass – System Date/Time Tool

Excel VBA macros – for creating test documentation

FileZilla – File Transfer protocol

Putty – Unix interface

VMware View Client

FTPX – File Transfer protocol

PC SOFTWARE: WINDOWS 95/98/XP/2008 2005

MicroSoft Office 2015

Microsoft XP 2015

Microsoft Word 2015

Certifications:

Public Key Infrastructure (PKI) Certification 2004

Sarbanes-Oxley Certification Institute (HIPPA) 2005

Software Testing Qualifications Board (ISTQB®) 2005

- ASTQB(Certificate #: 06-CTFL-00140-USA)

Professional Contacts at Catalina Marketing 727-***-****):

Barry Hauhe - SQA Test Lead

Cristina Liriano, CSP - Enterprise Agile Coach/SCRUM Master

Tonya Lewis – SQA Manager

200 Carillon Parkway Saint Petersburg, FL 33716

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