Customer Service Data Entry Admin Assist Mortgage Documentation Proces

Location:

Buffalo, NY

Salary:

$18.00

Posted:

August 04, 2016

Contact this candidate

Resume:

ADRIAN S. GRIFFIN

*** ******* ******, ***** ***** Upper Phone Number: 716-***-****

Buffalo, New York 14211 E-mail: ************@*****.*** OBJECTIVE:

To obtain an Administrative position that offers a challenge with opportunities to advance by utilizing my communication, interpersonal and organizational skills.

QUALIFICATIONS:

Working in the administrative fields has strengthened my human relations skills along with expanding my knowledge in the business industry. I am detailed oriented and able to complete a multitude of tasks without compromise including the ability to verify and proofread magnitudes of information. I would be an asset to your company because I am highly motivated, dedicated and extremely reliable. I plan to expand my education in the near future to enhance my abilities.

MS Word, Works, Excel, Hogan/CPI System, Black Knight Systems, MSP, Emerson-Clarifire, IDesk System, File Net, FDR, Data Link, RPM, AFS, Eldorado System, FHA Connection, & FiServ System-Easy Lender.

Mortgage Loan Setups, Payoffs, Payments and Mortgage Processing.

Foreclosure Documentation Specialist\Residential Consumer Foreclosure Specialist\Lockbox Item Processing, Mortgage Associate Specialist.

Customer Service, Cashiering and Cash Accountability\Financial Customer Service Representative.

Data Entry and (Auditor) Auditing of Documentation to include Dealer Contracts.

General Office, Records Management, Billing and Invoicing.

Medical and Dental Claims Processing\Healthcare Advocate-Customer Representative.

Retail Inventory Clerk.

Insurance Compliance\Quality Control\Research of Updated Homeowners, Flood, & Hazard Insurance for Residential & Commercial Mortgage Loans.

EDUCATION:

Buffalo Vocational Technical Center – Certificate of Completion for Computer Information Systems. Educational Opportunity Center – Certificate of Completion for College Preparation & Computer Information Systems. RELATED EXPERIENCE:

1\26\2016-3\21\2016 CONTEMPORARY STAFFING SOLUTIONS, INC. – Mt. Laurel, New Jersey, (856) 222- 0020. Assignment with PHH Mortgage Corporation (Buffalo Office) Mortgage Associate Specialist:

Assist with conducting daily, weekly, and monthly quality controls. Also, assist with working internal and external audits. Research and review issues with various insurance vendors. Assist with working incoming e-mails from the research e-mail box. Review and complete Homeowners, Flood, and Hazard research issues. Assist with working all Incoming and Outgoing Mail\Exceptions. Assist with making outbound calls to Insurance Carriers, Homeowners, or Commercial companies to obtain updated proof of insurance. 11\24\2014-1\19\2016 APPLEONE EMPLOYMENT AGENCY – Amherst, New York 14226 716-***-**** 2nd Assignment with Nordstrom Rack Department Store (Amherst Location) Retail Inventory Clerk:

Count every item in the department store according to the quantity of each individual brands. Process and place new labels on all section brand items of the store with a pricing inventory gun. 1st Assignment with ThoroughBred Mortgage Corporation – (Williamsville Location) General Office Clerk-Mortgage Support Specialist:

Process residential mortgage loans to meet banking compliance. Maintenance existing mortgage loans that needed to be updated with the proper executed documents. Quality controlled all documents were signed and dated properly for compliance by Borrower/Borrowers, Seller/Sellers, and all other parties involved.

3\18\2015-5\30\2015 SILVER XIS, INC. – Arlington, Texas 76013 817-***-**** Assignment with Dunlop\Goodyear Tire Company (Lackawanna Location) Document Preparation Scanner\Imaging Specialist:

Prep document employee files to be scanned in system and linked to new filing system on the computer.

10\6\2014-1\20\2016 KELLY SERVICES, INC. – Amherst, New York 14226 716-***-**** 2nd Assignment with M & T Bank (Getzville Location) Residential Consumer Foreclosure Specialist:

Processed mortgage loans that had a Line of Credit that became delinquent and fell into default. Received partial and whole payments by phone with a check and processed them to bring Line of Credit Balance current.

1st Assignment with M & T Bank (Commerce Drive Location) Lockbox Department-General Office Specialist:

Counted Checks, Credit Card Payments received and processed them in the system to bring all different accounts current for numerous companies. 9\16\2008-10\30\2014 AEROTEK PROFESSIONAL SERVICES, INC. – Buffalo, New York 14225 716-***-**** 3rd Assignment with Capital Management Company

Financial Customer Service Representative:

Received inbound calls from potential customers who wanted to take advantage of a Personal Loan from a new company called Best Egg from an advertisement flyer they’ve received by mail. I’d educate the customers on what exactly we would need from them to complete the process of finding out what their Annual Percentage Rate and Monthly Payment would be. Once we received the proof of their income (calculate) to handle the loan amount they’ve asked for that’s when we would let them know that they qualify for the loan. 2nd Assignment with Center First, Inc.

Univera Healthcare Insurance Customer Service Representative: Received inbound calls from customers who wanted to setup healthcare insurance with Univera Healthcare, either as a new customer and assist current customers with changing their insurance plan. Also changed and updated current customer healthcare insurance files too. We acted as a healthcare advocate, educated them on all insurance options and payment options available to them. We were also fully trained in answering any questions and concerns any customer may have had.

12\21\2009-1\27\2013 FIRST NIAGARA BANK, N.A. – Buffalo, New York 716-***-**** (Amherst Location) Mortgage Specialist – Post Closer – Correspondent Lending: Worked in Post-Closing-Shipping and Delivery to complete the insurance guarantee for FHA loans, as well as prepare and ship physical loan to the Federal Housing Administration in a high FHA loan production environment. I was successful in meeting a demanding timeline with minimal errors. I simultaneously prepared files for delivery to investors such as: (Wells Fargo, Franklin GMAC, CHFA Mortgage). Received and audited Mortgage Loan Closing Document Packages for proper execution, general information and compliance regulations such as RESPA and HERA. Completed follow up for documents that did not meet requirements. 7\27\2009-12\18\2009 SELECTONE SEARCH, INC. – Williamsville, New York 716-***-**** Assignment with First Niagara Bank, N. A. (Lockport Office) Mortgage Specialist – Post Closing – Correspondent Lending: Review & Audit Mortgage Closing Packets as they are received from attorney offices, making sure customers have signed and dated all documents in the proper places needed to make the closing packet legally valid. If documents are found incomplete then I would upload and e-mail a copy to attorney offices to have customer\customers sign and date. Then they’d return them back to us, so we can complete the mortgage process. Making copies of documents and filing them in the files. After the post-closing packet step is complete, then the next step is to sort each packet w\pre-file folder. 24 hours after the FHA premium payment has posted, than I can complete the FHA Insurance process. Once the FHA premium and insurance process is complete, that’s when we can prepare the loan to be sent to Wells Fargo, Franklin, GMAC, & CHAFA by their requirements and regulations. Which means the whole file would need to be copied and shipped to where they were sold. We would go to FHA Connection site to confirm that the loan was received and process on their end successfully; by them assigning their own loan number to it. If and when they had issues completing their process, they would send us a Suspense Report requesting our closers, underwriters, and processors to fix the issue/issues and send confirmation documents back to them.

2\2003-7\2009 PERSONNEL RESOURCE, INC. – Williamsville, New York 716-***-**** Assignment with National Fuel Gas Company (Mineral Spring Office – 3\2008-7\2008) Restoration Leak & Damage Repair, & Collections Operations Specialist: Process (DRO)-Damage Repair Orders for single address. (CDRO)-Consolidated Damage Repair Orders, & (PCPDRO)-Pipeline Contractor Property Damage Repair Orders with multiple addresses. These (#3) Types of DRO’s consist of detailed information the NFG Crew Members would need to repair & complete work. Once DRO’s are processed they get dispatched to contractors that NFG use to do the restoration work for them. Print investigations that are complaints of damaged areas that are repaired and need re-do done or center or repair incomplete. Buyout Options accepted by customer through representatives in call center of foreman supervisors that also contacts customers after reviewing area and researching prices for them to get contractor on their own to do the repairs if damage is caused by National Fuel Gas digging and damaging area. Process updated Variance’s, which are over & under sized changes to original dimensions foreman supervisors have approved or denied. Process (#4) Types of Leaks: (A, & 2) which are mild pressured leaks that get monitored every #14 days until leak is repaired. (Type 3) is very low pressure leak that is monitored yearly from the date it’s entered. (Type 1) which is a serious high pressure leak that need to be repaired right away. These leaks need Maps, Service Lines, & Coordinates attached before they’re processed. Once processed they’re filed in their own proper folders for review. Processed Construction Work Orders for foreman supervisor by writing City Permits & Faxing it. Printing Map of address on work order, sending letter of notification to customer, and process Renewal Order in Hogan System. Process owner information and past it to common order form for NFG crew members to do Service Cut-Offs. Also send letters to customers informing them the amount due to keep service on and if they can’t comply, service will be shut-off.

Assignment with The United Way Of Buffalo & Erie County (10\2007-3\2008) Data Entry Specialist\Auditing:

Entry of data relating to incoming monies pledged by personal contributors, corporations, estates and foundations. Responsible for accurate entry of demographic details and pledge amounts. Additionally assisted with auditing of Incoming Pledges to ensure consistency with actual pledge made. Research relating to missing information.

Assignment with M & T Bank Corporation (Downtown Office – 4\2003-2004) Commercial Bank Services Support Representative:

Processed incoming loan requests and client inquiries ensuring correct execution and adherence to bank policy. Resolved problems and made corrections as needed, based upon review of customer situation. Provided a high quality of information in a clear and concise manner. Researched and produced written responses to inquiries\complaints correspondence, including executive and regulatory inquiries submitted to the organization. Established a strong network of contacts to assist in research compilation. Tracked and reported individual inquiries received on a daily basis through related department database.

Mortgage Cash Pay-Off Clerk:

Processed mortgage pay-offs on the CPI System in accordance with investor guidelines. Monitored paid in full loans reconciled by checks, debits, and credits. Processed Escrow Refund Checks. Provided pay-off quotes to customers, attorneys, title companies, and branches. Batched and balanced payments received daily.

Payment Processing Specialist:

Processed customer’s partial mortgage payments on the CPI System. Initiated deduction of the difference, relating to short payments; from escrow accounts. Additionally forwarded correspondence to short payment customers without escrow accounts. Customer Service Representative – Call Center: (Commerce Drive Location) Activation on newly acquired customers credit and debit check cards. Processed inbound calls from previous Allfirst Bank customers.

Data Entry – Financial Reporting Systems Department: Entered all account numbers from various companies, into M & T Bank’s Database. 2002-2007 SUPERIOR STAFFING SERVICES, INC. – Cheektowaga, New York 716-***-**** Assignment with Independent Health, Inc. (2006-2007) Data Document Processor – Healthcare Claims Processing: Enter and adjudicate medical and dental claims within the Eldorado System. Perform research relating to cardholders information. Audited all medical billing claim’s. Processed and appropriately distributed incoming mail. Updated receipts of claims within an in-house system. Scanned medical and dental invoice documents.

Assignment with HSBC Mortgage Corporation (Depew Location 2002-2003) Mortgage Indexer:

Processed customer’s existing and\or re-financed mortgage loan documents in HSBC’s Database. Assignment with Sprint PCS Call Center (Buffalo Location) Customer Service Representative – InBound Calls:

Received calls from customers who wanted to become and/or switch to Sprint PCS by processing personal information to see if they qualify cellular service without a down payment. Received calls from existing customers who wanted to make partial or whole payments on their account or multi-line account. Also set-up additional phones to customer/customers account. Also receive calls to reactivate previous cellular accounts.

2004-2006 SPHERION STAFFING, INC. – Seneca, New York 716-***-**** Assignment with M & T Mortgage Corporation (Downtown Location) Sr. Mortgage Representative – New Loan Set-Up Department: Maintained new and re-financed loans in the CPI System. Trained new employees on Passport updates, the maintenance and updating of borrower address, tax hazard and MIP Information. Generated various reports to include Payee Header Report, MER’s Report, Error Task & Research Task Reports and Hogan Report. Audit maintenance loans to ensure that all information from skeleton sheets and CPI System were identical. 2000-2002 D.E.I.S. COMMUNICATIONS – Denver, Colorado 303-***-**** Ext. #218 Data Entry Operator\Processor:

Set-up new accounts to activate cellular phone services and updated current account holders accounts.

2000-2002 DHL WORLDWIDE EXPRESS – Englewood, Colorado 303-***-**** Billing Data Entry and Customer Service Clerk:

Sorted airway bills delivery manifests. Entered all airway bills from pick-ups and deliveries in database system. Handled packages and mail for customer pick-up’s and drop-off’s. ADRIAN S. GRIFFIN

218 Bissell Avenue, Front House Upper Phone Number: 716-***-**** Buffalo, New York 14211 E-mail: ************@*****.*** REFERENCE’S

Janice Arrington – Director Of Recruiting

Personnel Resource, Inc.

5500 Main Street

Williamsville, New York 14221

Phone No#: 716-***-****

Jessica Breunig – Sr. Recruiter

SelectOne Search, Inc.

2813 Wehrle Drive, Ste. #3

Williamsville, New York 14221

Phone No#: 716-***-****

Diane McKay – Assistant Vice President