Customer Service Administrative Assistant

My goal is to obtain Full-Time Permanent employment utilizing skills acquired to assist others in a standardized role.

Type 55wpm 10-key alpha/numeric Customer Service

Work well alone or as a team Microsoft Word, Excel, Access Scanner, fax, Xerox

WORK EXPERIENCE

Goodwill Staffing Group 512/637-7106

3/7-4/22/2016 Administrative Assistant @ TxDoT I scanned, sorted and filed documents.

Xclusive Staffing 720/441-0002

1/25-26/2016, assignment Housekeeping Aide @ Marriott Hotel, I was assigned to clean rooms doing the following duties vacuuming, changing bedding, dusting, cleaning glass, bathrooms and kitchens.

Senior Care Centers (Brodie Ranch Nursing & Rehabilitation Center) 512/444-5627

11/17-12/14/2015 Housekeeper, I was assigned to cleaning residential rooms/spa, administration office areas, restrooms, conference room, lounge and dining area. I dusted, swept, polished furniture, mopped, and disposed of garbage, cleaned & disinfected restrooms and other areas of the facility. Replenished supplies where needed and assisted clearing & cleaned tables/chairs. I was responsible for stocking the cleaning cart with supplies used throughout my shift.

Meador Staffing Services 713/986-0506

1/31-2/10/2016, 5/23-29/2016, assignment @ O’Neill’s Catering as a Team Server I assisted in the preparing/ packaging and loading meals for distribution.

10/16/2015, assignment @ JHL as a Data Entry Clerk I used the internet and phone to update clients’ database files.

RGIS 512/707-0690

8/26-11/24/2015 Inventory Associate I scanned barcodes off merchandise for several stores working with a team.

Key Staffing Agency 512/323-6055

4/15-16/2013 assignment @ Gila as a Data Entry Operator In this role, I performed 10-key entry of license plates.

Peak Performers Staffing Agency 512/453-8833

6/18/08 – 1/7/09 CHL/ Customer Service Representative I sorted/evaluated documents for completeness, accuracy and conformance to standards, data entry process of applications, made copies & file documents, typed/mailed correspondence when needed.

Texas Department of Public Safety 512/424-5900

12/1/2004 – 8/15/2005 Administrative Assistant I typed drafted correspondence, distributed payroll & collected reimbursement travel. I answered multi-line phone documenting staff request to departmental employees, faxed, filed, copied & scanned documents. Ordered & stocked office supplies, maintained paper files/computer databases of invoices, financial records & employees records of payroll data & travel to facilitate the agency statewide in construction projects.

Texas Appraiser Licensing & Certification Board 512/936-3001

4/12/2004 – 7/6/2004 Administrative Assistant III Sorted/evaluated request received for customer support in a high call volume office and via mail for further processing of licensing. I typed, mailed and filed documents as requested reviewed files, records and courses to obtain information to respond to request.

Texas Health & Human Services Commission 512/424-6500

9/15/2003 – 4/09/2004 Administrative Assistant II I logged/sorted & distributed mail. Maintained files & computer databases of invoices requested & input employees’ payroll records & account receivable summaries of purchase requisitions. Inventoried & stocked office supplies as needed. Shredded/ Xeroxed & typed documents.

Texas Council on Family Violence 512/794-1133

10/1/1999 – 4/1/2004 Relief Customer Service Support I answered phone in call center, reviewed records & documents to obtain information to respond to request. I provided supportive resources to assist callers as needed and mailed correspondence per request.

Texas Department of Family & Protective Services 512/438-4800

4/11/1994 – 9/12/2003 Administrative Assistant I I answered phones in call center, reviewed files, records & other documents to assist all program areas within the agency. Typed/ filed/xeroxed/faxed/shredded/transcribed information and loaded peripheral equipment. Collected, reviewed and input entries of payroll and personnel information.

5/10/1993 – 4/8/1994 Clerk III 512/438-4800

I typed travel documents, curriculum & transcription from machine. I answered phones & Xeroxed documents using various collation methods to create packets for large group meetings. I completed payment forms for employees’ off site training.

Gary Job Corps Center 512/396-6719

8/20/1991-12/10/1992 Dining Room Helper I served meals on serving line and prepared dishes for washing, cleaned tables and chairs. I was also responsible for scheduling staff.

EDUCATION

Earned High School Diploma May, 1989 within 4 years

Assumption High School 4880 LA-308 Napoleonville, LA 70390 985/369-2956

Vocational Trade/Technical School Diplomas earned in December, 1992 school attendance 35 months

Gary Job Corps Center 2800 Hwy 21 San Marcos, TX 78666 512/396-6719

I obtained diplomas as a Data Terminal Operator, Accounting Clerk and Peripheral Equipment Operator.

REFERENCES

HEATHER BRUMMETT, Previous Supervisor, Texas Department of Public Safety while employed by Peak Performers on assignment in 2008 CHL Customer Service Representative 512/424-7293

EMILIO RAMOS, Previous Supervisor, Texas Department of Family & Protective Services 512/438-4800

MARGARITA WHITE, Previous Supervisor, Texas Appraisal Licensing & Certification Board 512/936-3001

SERGIO PELLICANO, Placement Specialist, Goodwill Staffing Group 1015 Norwood Park Austin, TX 78753

512/637-7106 or 512/690-3984

MARCOS MORA, Previous Supervisor, Senior Care Centers ltc.com (Brodie Ranch Nursing & Rehabilitation Center) 2101 Frate Barker Rd. Austin, TX 78748 512/299-4374

ANDREA NEGREY, Employee RGIS 3910 South IH 35 Suite 305 Austin, TX 78704 512/707-0690

DOMINIC DEICHERT, RGIS Division Director 512-***-****

KRISTEN BEARD, Previous Supervisor Executive Chef & General Manager, 512/247-5800

O’Neill’s In-flight Catering 4321 Emma Browning Ave. Austin, TX 78719

PATRICIA KING, Previous Supervisor, Texas Department of Public Safety 512/424-2000

DIANE PEREZ, Supervisor 24hr NDVH, Texas Council Family Violence 512/794-1133

MARINA YOUNG Procurement Supervisor, Texas Department of Transportation 115 Riverside Dr.

512/416-4765

RUSSELL TOMLINSON, Supervisor Procurement Division TX Dept of Transportation 512/416-4701

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