Support Maintenance
Resume:
Heather Deere
Lubbock, TX *****
806-***-**** Cell 806-***-**** Msg
******@*******.***
*******.*******@*****.***
Objective:
To obtain a position an Information Technology supporting development, implementation design of products, services, meeting business needs and requirements.
Summary:
• Exceptional analytical, conceptual,and problem-solving abilities to include written and oral communication skills, and able to track actionable events and notify proper section involvement.
•10+ Years of experience in information technical project management or relevant combination of education and experience
•Deployment of software, and applying critical updates to an entire organization through Active Directory’s central, organized, accessible database to include backup of roaming and non roaming users.
•Over 10 years of Information Infrastructure security and data security on servers, networks and databases.
•13+ years of Web design and development in different infrastructures and programming languages.,
•15 years of experience with MS SQL, Oracle databases and reports. Database maintenance, design, development, testing, and support in multiple Oracle, SAP, Access and other open source software.
• 14 years Remote services on client computers to include installation, setup, updates, troubleshooting and support.
• 15 + years of Hardware and Software troubleshooting and 98 percent of effectively solving issues on the first visit.
•Microsoft Server, Windows, Apple knowledge and programming to personalize company requirements and devlopment support
•Contract support, development and communication based in customer infrastructure and needs.
Experience
12/13- 12/15 Remote Support Technician Lubbock, TX
•Computer application education and support.
•Networking experience to include - TCP/IP, DNS, DHCP, Routing,WAN, PAN, VLAN, IPSEC and SSL VPN, Firewalls. Wireless networks, LAN and Standalone devices. Activation, setup, configuration, provision and troubleshooting of Gateways.
•Port forwarding for different devices and equipment.
•Database manipulation, update, and data input.
•Running multiple applications, reference tools, diagnostic tools and remote tools at the same time.
•Effective communication, de-escalation procedures, active listening and documentation of situation and perceived problems.
12/01- Present Consultant/Contractor Lubbock, TX and surrounding area. Companies Confidential
Computer Tech., Network Admin/Support., System Analyst, Software Dev., Help Desk, Desk Side Support, SAN Support, Database Development/Test\Maintenance and Student Support
•Computer application education and support.
•Troubleshooting, installation, configuration and maintenance of hardware and software in MSDE, Linux, UNIX and open source environments.
•Active Director setting up accounts, assign policies for users to promote effective central authentication and authorization services for Windows. Creating groups to give adequate permissions and access to individual departments and assets.
•Microsoft Exchange setup, configuration and implementation.
•Support in cases of different types of Malware and affiliated code that could cause damage or even loss of data and equipment. Effective means of removal and protection of resources from Malware, Spyware and Key loggers.
•Technical Writing and Office Management are also areas of experience to include supervisory and liaison roles in companies.
•Web Design, Setup and Maintenance. Experience manipulation of editing software Adobe CS5, Animation, Graphic, Audio, Video and drawing software. HTML, Visual Basic, Java, C++, .Net, PHP, Python, DOS, Power shell, HTML5, Dream weaver and other Web Page software.
•Experience in RDMS table and designs. Experience in troubleshooting resource-intensive complex queries and /or reporting issues and tracking change and/or fixes.
•Virtual platforms, image creation and deployment, Win PE and wipes.
•Creating config(on Logon) document for Shares, Printers and other hardware connections.
•MS Office Suite(Excel, PowerPoint, Word), Microsoft Works, STAR,
9/09 – 9/10 Vista Colleges a Division of Computer Career Center Lubbock, TX
Instructor
•Teach all Network Administrator class and some general Ed. type classes related to computers.
•Includes Cisco, Server, Active Directory and Security course work.
•Hardware and software support to include, setup, design, implementation, backup and maintenance.
•Networking and Administration of Domains and Open Source tools and Operating Systems.
•Completed and taught coursework for A+, Net+, Linux, Cisco, MCP, MCSA, MCSE and basic computing classes.
•Assist students with preparation for job market.
9/08- 3/09 Ebank Systems Inc Lubbock, TX
Software Development
•Software Development and Support
•Quality Assurance
2/07- 5/07 Citibus/Internship Lubbock, TX
Help Desk
•Computer application education and support.
•Troubleshooting, installation, configuration and maintenance of hardware and software in MSDE.
•System administration and support of MSDE environment with lotus notes.
•Server support and Blade maintenance
•Training and assistance of individuals in computing.
01/97 - 12/01 United States Air Force Reserves Colorado Springs, CO
Command Post Controller
•Support the mission with interaction between the Commander, various organizations and myself. Received recognition for skills in the field at an ORI in June 98, as Outstanding Performer.
•Required to answer multi-line phones, radios, and be proficient with a computer that is equipped with Windows NT.
•Monitor Command Post access, secure information, revise and organize secure publications by the USAF and USAF Reserves.
•Must be multi-task oriented; manage time crucial functions, accomplishing Flight Following and information logs.
•Present/prepare slide shows in Power Point for Commander and staff briefing on crucial events in a timely manner.
•Be able to use Microsoft office products and Saralite programs effectively to include installation maintenance and setup of hardware and software.
01/00 - 12/01 Trawick & Assoc Colorado Springs, CO
Technical Office Manager
•Developed, maintained and updated access databases to include VB Macros.
•Perform Computer Liberian functions in Access for ICD contract.
•Retrieved, updated and documented Internet site for future candidates, employees, and teammates, including XML programming and current contracts.
•Assist in contract bids, research, and tracking of contracts.
•Performed duties as administrative liaison for 30 local and corporate employees.
•Performed all local Human Resource manager responsibilities.
•Responsible for all administrative functions in support of Regional Vice President.
•Developed, reconciled, improved and updated excel worksheets, for weekly/monthly reports on contracts hours and dollars. Allowing for processing time to be cut in half and accuracy to increase 98%.
•Researched and established Points of Contact with clients and teammates regarding security regulations and protocols.
•Installed, configured, troubleshoot and resolved issues with Commercial Off the Shelf (COS) software, hardware, and components.
•Assist with cabling, networking, troubleshooting and set up of a small office server, users and computers to include MSDE
•Established remote connection for Vendor Labor Claiming System (VLCS) for client. Resolved reporting errors in VLCS with client. Allowing for 100% compliance of contract transition and timeline.
Education
Lubbock Christian University US-Texas-Lubbock 05/2007
Bachelor's Degree in Business Administration - Emphasis is on Computer Information Systems.
Pikes Peak Community College US-CO-Colorado Springs 03/2004
Some College Coursework Completed in Computer Information Systems.
Certifications
Hensmann Technology US-CO-Colorado Springs - 11/2002
Completed all course work require for an MCP (Microsoft Certified Professional), MCSA (Microsoft Certified System Administrator), and MCSE (Microsoft Certified System Engineer) and MCDBA (Microsoft Certified Database Administration. I will take my certification tests as money permits.
Certified Remote Support Technician 2/2013
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