Customer Service High School
Resume:
Amy Yee Dinh
Seattle, WA **126
Cell 206-***-****
OBJECTIVE:
To obtain a position that will allow me to further develop my current strengths, while providing me an opportunity to take on more responsibilities, gain additional skills and make positive contributions to the business.
WORK EXPERIENCE
Clinic Operations Coordinator Swedish Medical Group Issaquah, WA December 2014- Current
*Hire, Train, and supervise staff; handle employee issues
*Manage daily operations, including patient scheduling and staff coverage
*Establish and maintain superior customer service standards and expectations
*Coordinate with administrative leaders of various physicians’ practices for patient flow and access facilitation
*Manage medical records request internal and external.
Patient Service Coordinator Swedish Medical Group Issaquah, WA
October 2010-December 2014
*Acts as liaison between the patient, and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation
*Schedules surgeries and procedures or services needed in the management of the patient’s care
*Provides rooming services for patients
*Coordinates tests and procedures as delegated by the provider or nurse
*Facilitates the flow of documents between patient, providers and payers
*Communicates with health care team members regarding the status and/or completion of care coordination activities
*Ensures referrals are addressed in a timely manner
*Ensures financial information is complete prior to appointments, procedures or admissions
Accounts Receivable Specialist / Assistant Clinic Manager
Exigere Corporation Seattle, WA
October 2008- October 2010
*Create and process invoices to Labor and Industries for doctor examinations.
*Physician Payments
*Electronic Billing
*Invoice Filing
*In charge of maintaining company vehicles
*Workers Compensation Billing
*Clinician
* Copy/Send out advance charts to Providers
*Gather charts for Daily Clinics
*Retrieve Prior Authorizations for MRI, EKG’s, and Bone Density testing
EDUCATION -September 1999 – June 2004 Franklin High School Seattle, WA
High School Diploma Seattle, WA
* Reference upon request
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