Customer Service High School

JAMAL M. McCREA

*** ***** ******, *** *****, CT. 06513. 203-***-****. ***********@*****.***

SUMMARY OF QUALIFICATIONS

10+ years customer service skills

Excellent leadership, teamwork, guidance, and support within an organization

Excellent interpersonal and communication skills

Strategic-relationship/partnership building skills

Strong time management skills

Problem solving

Attention to detail

Multitasking skills

WORK EXPERIENCE

BJ’S WHOLESALE CLUB, Ansonia, CT 10/2003-1/2016

Automobile Service Station Attendant

Provided superb Customer Service to daily members and employees

Maintained a neat and organized department

Maintained daily operation of the department, with emphasis on accurate cash handling

Responsible for communicating with staff, internal and external

Ensured that safe and appropriate materials and equipment are available

Coordinate annual information for management

Managed a variety of human resources activities, including: training and staffing

Provide leadership to other employees

Observed the department and worked with staff to enhance areas that need improvement

Observed and maintained the security of the environment

Managed a high volume workload in a quick amount of time

Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)

Handled incoming calls, responding to inquiries and resolving problems

KOHL’S, HAMDEN, CT 2002-2003

Retail Associate (Overnight Stock)

Ensured store was organized and clean for customers in the morning

Processed all freight and arranged all merchandise

Maintained all store merchandise and evaluated items as per purchasing order and handled all goods and services efficiently

Managed all merchandise and ensured appropriate tags and labels

Maintained count of inventory levels of all items to maintain records of store goods

Coordinated with coworkers and various departments to identify and report any discrepancies and prepare reports to be submitted to manager

Analyze sales floor at night and ensured replenishment of all goods as per requirement

Followed pallet jack safety procedures

KEY ACCOMPLISHMENTS

BJ’s employee of the year 2013 and 2015

EDUCATION

COOPERATIVE ARTS & HUMANITIES HIGH SCHOOL, NEW HAVEN, CT 06/2001

Diploma with Arts emphases

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