Customer Service Data

Stephanie Gillihan

281-***-**** • ***** Dermott Dr. Houston, TX 77065 • *********@*****.***

Pipeline Integrity

Highly motivated professional who consistently exceeds expectations. ASNT ILI-PQ-2010 Level 2 certified inline inspection data analyst. Experienced in balancing acute attention to detail with schedule demands. Demonstrated ability to lead a team and provide superior customer service to key clients. Core competencies include:

Magnetic flux leakage data analysis • Geometry data analysis • Project scheduling • ILI data analysis training • Client relations • Pipeline integrity • Data integration • Team leadership

Professional Experience

ROSEN Group – Houston, TX

An oil and gas industry leader in asset care and inline inspections.

Client Lead – 2015-2016

Managed a team of 4-5 data analysts. Responsibilities included project scheduling, quality assurance, team training, and client care.

Led team to ship 147 reports in the 2015 calendar year (21% of department goal out of 9 teams in department).

Managed data analysis and reporting for 4 key clients, including PG&E and BP Exploration Alaska, and around a dozen non-key clients through prioritization and scheduling.

Improved team efficiency and report quality by establishing detailed work procedure documentation for clients with complicated reporting requirements.

Achieved higher certification rates for trainees by implementing periodic team training workshops

Data Analyst – 2012-2015, 2016-present

Provided high quality on-time data analysis for assigned projects. Responsibilities included MFL and geometry data analysis, client care support, and mastering evolving technology.

Achieved independent analyst status in a little over 1 year by passing certification test ahead of others in hire group and consistently receiving superior performance reviews.

Recognized as department expert in challenging analysis topics such as couplings, complex corrosion, trimmed bends, wrinkle bends, and combined evaluations.

Invited to participate in company committees based on ability to manage workload with committee duties.

Education

Bachelor of Science in Environmental Geoscience (cum laude)

Texas A&M University • College Station, TX • 2011

Technical Skills

Microsoft Office • Pipeline inspection data analysis with proprietary software • Microsoft Visual FoxPro (programs and database files) • R programming (course in progress)

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