MANUEL DIAZ

**** **** ********* **., *** Vegas, NV 89178 C: 702-***-**** acuzwb@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated worker who is well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Support Specialist knowledgeable about Computer Electronics. Personable, friendly and committed to resolving computer problems in a timely and thorough manner in order to maintain uptime. SKILLS

Desktop and laptop repair

Self-starter

Internal components installation Focused

Detail-oriented Innovative thinker

Routing protocols knowledge Patient

Strong communication skills Anti-virus software

Fluent in English and Spanish

WORK HISTORY

Home Security Technician 05/2014 to Present

Mastec Advanced Technology – Henderson, NV, 89104

Installed, maintained and repaired home security alarms.

Educated customers on how to use alarm system.

Maintained inventory of supplies on a weekly basis.

Scheduled regular service maintenance on company vehicle. Print Support Specialist, 05/2012 to 05/2014

Ricoh USA, Inc. – Las Vegas, NV, 89119

Resolved technical support inquiries daily.

Set up and configured hardware and software on company equipment.

Maintained accurate hardware and software inventories.

Traveled up to 60 miles to meet customers on location to handle hardware and software issues.

Ordered necessary supplies and parts to repair malfunctioning hardware. Contract Technician, 04/2011 to 03/2012

JCS Technologies – Las Vegas, NV, 89105

Conducted wire cutting, wire stripping, and wire crimping for slot machine components.

Cut and assembles cables according to job specification.

Implemented company policies, technical procedures and standards for preserving the integrity and security of machines, reports, and access.

EDUCATION

Associate of Applied Science: Computer Electronics Engineering Technology, 2012 ITT Technical Institute – North Las Vegas, NV 89032

Coursework in Computer Networks

Coursework in Computer Structure and Assembly

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