Customer Service Sales

Heather Zapfe

**** **********-***** **** *** Paris, OH

765-***-**** (H)

********@*******.*** (email)

OBJECTIVE

A challenging position where my education and willingness to learn can be efficiently utilized

EDUCATION

Diploma:

University of Phoenix Bachelor of Science – 2013

University of Phoenix Associates of Arts - 2011

St. Marys Memorial High School Diploma – 1995

GPA:

3.61

3.72

2.98

Training:

WIN95, WIN98, WIN2000, WIN XP, WIN7, Microsoft Office 2003, Bookkeeping

WORK EXPERIENCE

Office Assistant

Reid Health, Richmond, IN September 2015 to Present

Checking in / out patients Making sure that patients files are up to date In charge of all Medical Records and FMLA Prepping for next day for front desk when covering Checking patients Insurance and Medicaid

Billing/ Check out

GYN LTD. Richmond, IN August 2013 to September 2015

Checking in / out patients, Answering phones Scheduling / Rescheduling appointments Making sure that patients files are up to date In charge of all Medical Records and FMLA Prepping for next day for front desk when covering Checking patients Insurance and Medicaid Making payments to patient accounts that are received Applying charges to patient accounts Balancing for the day after all payments and charges are received Making sure that our OB patients payment schedules are correct

Independent Contractor

Palladium Item Richmond, IN September 2005 to November 2006

Receive and deliver daily news paper by deadline daily

Bank Teller

US Bank Richmond, IN January 2004 to April 2005

nsure the correctness in my tile drawer elp open and close the branch Handle customer accounts with deposit’s, balances, and any other miscellaneous problems Open and close checking and savings accounts File all of the nights paperwork Use essential office machinery

Leasing Agent / Asst. Manager

Country Club Apartments Richmond, IN November 2000 to May 2002

Help Manage 325 Apartments Customer Service Open and Close Office Greet and Help Customers / Future Residents Essential use of Office Machinery Answer Multi Phone Lines Show apartments to Future Residents Ensure correctness of Petty Cash Organize and Filing of Old / New Residents Leases On Call every three weeks

Asst. Manager

Aeropostale Beavercreek, OH June 1999 to March 2000

Open and Close Store Customer Service Receive and Ship stock Interview and assist in hiring applicants Supervise daily duties of Associates Calculate daily Associate hours Schedule weekly hours for all Associates Communicate with Home Office vie e-mail and voice mail on daily basis Update nightly reports for current day and log daily amounts into ledger Analyze last years sales to current years sales Calculate all sales for the present day Calculate Payroll Ensure correctness of Petty Cash Drop nightly deposit

REFERNECES

Available upon request

Contact this candidate