Stanley John

*** ********** **** **

Calgary, Alberta, T1Y 6C5

587-***-****

acuzhb@r.postjobfree.com

Professional Profile

Strengths

Inside / Outside Sales Skills

Demonstrated time management skills by ensuring calls were placed quickly to efficiently complete projects.

Active listening skills demonstrated through handling irate customers who didn’t want to participate in new projects.

Trained 3 new employees on how to effectively use CallPro CRM over an 8 month span.

Customer Service Skills

●During high school time (Grade 11) had the chance to be involved in a writer’s conference where I improved my writing skills and met with important delegates.

●4 years in Customer Service roles, delivering efficient customer service, ensuring customers were satisfied with minimal cost to the organization.

●Multitasking skills demonstrated by not only helping customers for videos but also for video games and passport photos.

●Basic accounting skills demonstrated by running cash register. All forms of transactions run by state-of-the-art software, and every night had to cash out.

●Time management skills demonstrated by returning videos back to the shelf as fast as possible so next customer is ready for renting.

●Demonstrated time management skills by prioritizing out of stock items with customer inquiries.

●Active listening skills shown by watering plants at preset times scheduled by supervisor.

Technical Skills

Hands on experience maintaining computers, laptops, handheld devices and peripherals.

●Intermediate to advanced experience with software that includes Microsoft Word (Mail merge, macros), Excel (intermediate formulas and pivot tables), PowerPoint, Adobe Dreamweaver (intermediate websites involving JavaScript), CallPro CRM (frequent interaction with Unix terminal) and brief touch-ups with SharePoint and AutoCAD

●Completed CPSC 2231 (Introduction to Computer Science – Intermediate coding and script testing) and LSCM 4403 (Inventory Analysis – Analysis of FIFO, LIFO, and Inventory tables).

Education and Training

Bachelor of Business Administration, 2010-2015

Mount Royal University Calgary, AB

Diploma, 2008-2010 Lester B Pearson High School Calgary, AB

Work Experience

Pantry Associate Wal-Mart Canada Apr 2010- Current

Sales Associate, Call-Us Info Jun 2008-Feb 2010

Sales Partner, Video Square Ltd Jun 2004- Feb 2007

Garden Associate, Real Canadian Superstore Sept 2002- Mar 2003

Volunteer Experience

Peer Educator Assistant, Mount Royal University Oct 2009- Nov 2010

●Provided information and technical support to students.

Enhanced communication skills by dealing with people from all levels (students, teachers, event organizers)

●Met with other Peer Educators to organize functions and coordinate charities

References Available Upon Request

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