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Customer Service Manager

Location:
Picayune, MS, 39466
Posted:
May 27, 2016

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Resume:

James H. Warshauer

acuzfw@r.postjobfree.com 769-***-****

Summary

Knowledgeable on producing a positive and productive team environment

Provides a high level of customer service and professionalism

Self motivated professional with proven work ethic and dependability

History of receiving recognition for outstanding performance

Able to successfully work and lead diverse groups of people to accomplish goals

Certifications in Non Destructive Testing

Skills and Abilities

Non Destructive Testing Certifications

Management and Supervisory

Human Resources

Electronic Records Management

Strong Interpersonal (people) Skills

Written and Verbal Communication

Skills

Customer Service

Marketing and Promotions

Highly Organized

Attention to Detail

Problem solving

Decision making

Time Management

Experience and Certifications

2016 Non Destructive Testing Certification in Ultrasonic Thickness Testing Using A Scan Thickness Gauging

In accordance with the requirements ASNT SNT TC 1A 2016 Non Destructive Testing Certification in Industrial Radiation Safety In accordance with the requirements of Chapter 5 of Title 33, Part XV of the Louisiana Department of Environmental Quality

2014 2016 Accounts Payable/Customer Service Flex C Ment Picayune, MS Managed sales accounts and handled purchasing/procurement.

● Increased sales over 25 percent in first one and an additional 25 percent in second.

● Arranged logistics for Flex C Ment product transportation in the United States and abroad

2006 2014 Manager of Retail Operations Huey Stockstill, Inc Picayune, MS Independently operated all aspects of front end operations at an industrial production center in the construction products and services industry.

● Managed all sales

● Directed all procurement and merchandising

● Administrated front end operations

● Handled all interaction with national base of clients and customers 1998 2006 Motor Coach Operator Hotard Motor Coaches Biloxi, MS Began as part time operator and transitioned to full time in 2002. Maintained an outstanding safety record and reputation of professionalism.

James H. Warshauer

acuzfw@r.postjobfree.com 769-***-****

1997 2002 Purchasing Coordinator Lone Star Industries, Inc New Orleans LA Directed all procurement activities for a company in the concrete/manufacturing/shipping industry.

● Controlled inventory

● Handled contract negotiations

● Managed team and served as part of a team

● Served on the safety committee

1995 1997 Procurement Manager EDG, Inc Metairie, LA Manager with a multinational engineering consulting firm in the petroleum extraction industry.

● Led negotiations from conception to completion

● Oversaw multimillion dollar contracts

● Provided cost benefit analyses

● Met budgetary concerns

1990 1995 Director of Purchasing Omni Royal Orleans New Orleans, LA Managed all aspects of purchasing for a nationally ranked hotel in the French Quarter.

● Directed food and beverage purchasing

● Specialized in contract negotiations for goods and services exceeding $1 million

● Managed storeroom clerks

● Monitored execution of contracts and met stop loss goals 1985 1990 Director of Purchasing Louisiana Superdome New Orleans, LA Oversaw procurement operations at the Superdome, including for large entertainment events.

● Maintained Superdome warehouse stock, including food and beverages

● Supervised employees in distribution and warehouse management

● Negotiated contracts exceeding $7 million annually for entertainment events

● Coordinated contract specializations with entertainment programs

● Scheduled employees and events

● Presented and developed weekly sales reports to the board of directors Education

2010 2012 Bachelor’s of Science in Nursing, William Carey University Pursued nursing bachelor’s degree.

2008 2010 Nursing Program, Pearl River Community College Began nursing program at PRCC and gained hands on experience in the healthcare industry. 1973 1976 Bachelor’s of Science Degree Program, University of Southwestern Louisiana Emphasis in business and marketing.

References available upon request.



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