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Customer Service Supply Chain

Location:
Portland, OR
Posted:
May 27, 2016

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Resume:

Ellen J. O’Brien **** SW Alger Ave #F-**

Supply Chain Professional Beaverton, OR 97005

*** -***-****

acuzfl@r.postjobfree.com

Objective: To secure a challenging position, and continue to grow in the Supply Chain field

Strengths: Supply Procurement – Inventory Control – Customer Service

Vendor/Sourcing Mgmt. & relations – Logistics / Distribution

PROFESSIONAL EXPERIENCE:

12/2014 – present: Providence Health and Services – Buyer

Work directly with department requestors, assist departments with requisitioning and order placement, solve

problems with orders. Support use of electronic purchasing system, and assist departments with training on use of

electronic ordering system. Help departments create ordering templates, and processes. Stay current on

contracts and pricing agreements. Assist in the maintenance of item pricing and contract updates. Meet with

supplier Reps to secure favorable terms, updates records, secure samples or information for departments. Assist

in evaluation of new products, obtaining samples for evaluation, and researching cost comparisons.

1/2013 – 6/2014: Women’s Healthcare Associates – Purchasing Specialist / Coordinator

Develop and implement a plan to create a Purchasing department, and procedures for WHA. Including Logistics,

Inventory Control, Courier Services, and warehousing. Research, purchase and implement purchasing software

program that would tie 12 locations into a streamlined purchasing process, routing all orders through the

Purchasing department to be reviewed and processed out to vendors. Train staff at 12 locations in operation &

procedures for use of software program, all following the same procedure. And reducing the overall spend by over

$100,000 the first year.

8/2007 – 1/2013: Scottsdale Healthcare – Buyer

Process and track supply orders for all Labs, Pharmacies, Occupational Health, Bio Medical, and PR/Marketing departments covering 3 campuses. Research best pricing for goods purchased, set up “Blanket” and “Standing” orders, arrange returns and credits, log system purchase orders as processed, follow up on confirmations/status of delivery time, monitor back-ordered product. Meet with Department Managers, Supervisors, and tech staff regularly to go over any concerns with ordering, item conversions, processes, or product concerns (to be addressed with Vendor Rep). Meet with vendor Reps regularly.

10/2005 - 8/2007:American Red Cross–Coordinator, Logistics & Processing

Assist in initial set up, opening and operation of local blood bank for Phoenix area. Manage supply orders, track

back ordered items, coordinate blood orders, and deliveries to Phoenix area Hospitals. Field and address and

delivery issues that may occur with staff, or customers. Manage incoming and out-bound blood shipments, to other

Red Cross Blood facilities in the western U.S.

1/2001 - 10/2005: T C C – Manager (Home business)

Schedule jobs, bookkeeping, accounts receivable and accounts payable, purchasing, inventory control, shipping and

receiving, manage transportation needs of supplies, equipment and personnel. Organize informational training

sessions for all new employees’, and any “new” product, or offered service, to all employee’s. Create policies and

procedures as needed for safe operation of equipment, and safety employee’s. Update these policies and

procedures as required to maintain safe and knowledgeable workplace.

1/2000 - 1/2001: Desert X-Ray Sales - Purchasing Agent

Monitor and evaluate supply needs to maintain set par levels for the stock warehouse. Research and process returns

to vendors. Place purchase orders for stock and special order items. Issue and track P.O. numbers and paperwork

for field personnel. Track and expedite special order items and projects as needed.

7/1996 - 12/1999: Kindred Hospital Phoenix -Asst. Purchasing Manger

Evaluate and adjust purchase orders to maintain set warehouse par levels. Order and track special needs items and

equipment as required.Shipping & Receiving. Manage rental equipment. Enter patient charges and manage quarterly

warehouse inventories.

11/1995 - 7/1996: T C C - Office Manager (Home business-start up)

New business start up, set up vendor accounts, purchasing, inventory control, accounts receivable and payable, set

up supply vendor accounts. Set up computer program for type of business. Assist in field work as needed.

9/1993 - 11/1999: Paradise Valley Hospital - Purchasing Tech III

*FT/PT/pool -* Surgical Instrument Tech

1993-1995 - Responsible for maintaining supply par levels for all areas of Hospital. Purchase supplies, track orders and

equipment, Shipping & receiving.

1995-1999 * Clean, assemble and sterilize surgical instrument trays, Inventory control, set and maintain par levels for

surgery and the instrument room supplies including consignment instrument trays.

8/1990 - 9/1993: Vencor Hospital Phoenix - Lead Purchasing Tech

Maintain supply par levels in stock room, track equipment rentals for two hospital locations, manage transportation of

supplies and equipment between the two facilities.

4/1981 - 8/1990: Samaritan Health Services - 1. Inventory Control

2. Corporate Courier

3. Home Health Store Mgr

1. Inventory and restock supplies to hospitals nursing areas, train in new computer system, moved to new Thunderbird

hospital to manage SPD and train staff on barcode computer inventory system.

2. Responsible for the transportation of patient billing information, system reports, mail and payroll between all

Samaritan facilities.

3. Manage home health supply store, purchasing, bookkeeping, special order items and equipment, shipping &

receiving.

Professional Membership: AHMMA - Arizona Healthcare Materials Mgmt Association

ISM – Institute for Supply Management

EDUCATION: Glendale Community College

- General Studies

- Video Production

** References available upon request **



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