MARK L. MATTSON

*** *** **

Kissimmee, FL *****-*103

407-***-**** acuzdr@r.postjobfree.com

http://www.linkedin.com/pub/mark-mattson/16/b32/2b3

DESKTOP / IT SUPPORT SPECIALIST

SUMMARY

A+ certified, customer centered professional with demonstrated proficiency in:

PC/Laptop repair and configuration

All Windows operating systems and Microsoft products, including servers and Office

Network cabling and troubleshooting

Server administration and security (Server 2003 and 2008)

Citrix client/server technologies

AV Equipment

Active Directory

SAP Security

Effective communicator, organized, analytical, and flexible in dynamic working environments.

PROFESSIONAL EXPERIENCE

UNITED DATA TECHNOLOGIES (via 4 Corner Resources), Orlando, FL 12/15 – 12/15 Warranty Repair

This short-term contract involved the repair of tablets and laptops that are still under warranty.

WYNDHAM VACATION OWNERSHIP (via 4 Corner Resources), Orlando, FL 03/15 – 10/15

Laptop Refresh

This was an eight-month project to facilitate the replacement of old laptops in favor of new laptops. It involves the movement of user data, applications, and settings from the old to the new.

COMCAR INDUSTRIES, INC. (via Insight Global), Auburndale, FL 12/14 – 01/15

Windows 7 Upgrade/Migration and Desktop Support

This was a one-month project to facilitate the upgrade of all PCs and Laptops to Windows 7.

WYNDHAM VACATION OWNERSHIP (via 4 Corner Resources), Orlando, FL 10/13 – 12/14

Windows 7 Upgrade and Citrix Migration Project/Desktop Support

This began as a 6-month project, under contract, that upgraded all PCs and laptops to Windows 7. They also migrated to a Citrix platform that will simulate Cloud technology for all locations. An additional 10-month project helping the majority of clients switch to Virtual Machine Xen Desktop technology was also accomplished.

REUNION RESORT and CLUB (via Robert Half Technologies), Davenport, FL 04/13 – 06/13

Field Service Technician/Desktop Support

During the 3 month contract I provided Information Technology support for all resort departments and locations.

Configured and maintained PCs and Laptops running Windows XP and Windows 7.

Installed and helped troubleshoot proprietary software issues.

Worked with Point of Sale Terminals and their software.

Active Directory management.

Did some phone, wireless access points, and cable TV troubleshooting in hotel and villas.

CUBIC SIMULATION SYSTEMS, INC., Orlando, FL 10/11 – 11/12

Desktop/Help Desk Support Specialist

I provided Desktop/Help Desk Support for 350 end users in a Windows 7 Enterprise and Office 2010 environment.

Built dozens of PCs by assembling the parts in Asus towers. Began using HP desktops later.

Installed Operating System and some software using an already created ISO image. Added other software as needed and installed all current patches, upgrades and anti-virus definitions.

Responded to daily needs via a ticketing system, e-mail requests, phone calls and walk-ins.

Co-organized a 100 PC/Laptop migration from XP to Windows 7 Enterprise.

Had access to Active Directory for user maintenance, security and some Group Policy changes.

Helped transition from Exchange 2003 to Exchange 2010 by providing user support on the Outlook side of the conversion.

INTERIM CREATIVE DIVERSION, Kissimmee, FL 05/09 – 08/11

Desktop / IT Support Specialist

Offering PC and Laptop repair for family, friends and neighbors while actively looking for career opportunities with a company that could utilize my experience and loyalty.

Built a PC for home use and installed Windows 7 Professional, gaining familiarity with this OS

Enhanced marketability by becoming A+ Certified with plans to add more certifications

DR PEPPER SNAPPLE GROUP / MIDWEST DIVISION, Northlake, IL 07/1999 – 01/2009

Desktop / IT Support Specialist

Provided second and third level IT issue solutions for 500+ end users in 14 states.

Minimized end user downtime by quickly solving most issues efficiently

Built / administered several file sharing and print servers including Lotus Notes e-mail server

Assisted with Exchange server administration

Maintained a comprehensive file backup and restoration strategy

Performed security administration in SAP and Network security plus Group Policy functions within Active Directory

Organized a team to configure and deploy a 500 PC refresh, taking just over a month, in addition to daily tasks

Helped the WAN engineer with remote location CAT5 cabling and router installations

Installed Cisco VPN software and supported laptop users with remote access to the network

EDUCATION and CERTIFICATIONS

B.S. Information Systems, Magna cum Laude, Azusa Pacific University

Azusa, California, 1985 Academic All-American

A+ Certified, 2011

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