Manny A Tovar

310-***-**** –acuzc3@r.postjobfree.com

Education University of Phoenix – Bachelors of Science in Computer Science

Certificates / Training

ITIL v3 - Information Technology Infrastructure Library

HP Certified / Dell Certified / IBM

Remedy Ticketing System, SharePoint, Service Desk Plus

Lotus Notes, Domino, Tivoli Service Manager

Skills Servers: Virtual and Physical Infrastructure, Consolidation, migration, Automated Provisioning, Infrastructure Cost Reduction, Chargeback, HP, Dell Servers, tape technology, routers and switches

Storage: Tiered and Virtualized Storage, Storage Capacity Planning, Storage Area Network (SAN) / Network Attached Storage (NAS) Planning, Partitioning, Rationalization, Architecture, Design, Data Migration, Synchronization Technologies, File Systems, WireShark. Net-App

Virtualization: Virtualization Server, Storage, Desktop, Network; Reducing Sprawl, Security, Hyper-V

Data Center: Optimization, Redesign, Consolidation, Co-location, Disaster Recovery

Cloud Management Suites: vCloud, Unified Compute Disposition of Clouds (Public, Private, Hybrid)

Professional

Summary

Highly experience Operations Manager, Desktop Support Engineer, ITIL Service Management, Infrastructure space managing budgets, staff, vendor management, and daily technical operations working in tandem with Architects and Engineering teams. As a true consultant, with enterprise level experience from high profile clients where I have performed project management duties in SLA, KPI, and metrics-driven environments as well. Experience managing Data Center Operations teams, Mission Critical environment

Professional

Experience

08/15- Present Luther Burbank Savings

Data Center Support Engineer

Provide technical assistance by responding to inquiries from end-users regarding technical software, hardware, and network issues

Performs issue diagnosis/resolution and clearly communicates solutions to end-users in a timely, friendly, and professional manner.

Configuring, Tuning and optimizing Security vulnerabilities

Scheduling and running all vulnerability and patch scans

Set-up, installation, and delivery of desktop/laptop hardware, software, and peripherals to end-users.

Expertise in managing and maintaining Microsoft Windows based networks

Extensive knowledge of trouble shooting System Hardware and software

Installations experienced in Windows Administration, Active directory, exchange server 2010.

Ensures that IT DSS end-user service standards are met and/or escalated as required by bank guidelines

Adheres to all applicable compliance regulations, including BSA, BPA and Right to Financial Privacy.

Problem Solving - Identifies and resolves complex problems in a timely manner.

Organizational Support - Completes administrative tasks correctly and on time. Supports organization's goals and values.

09/13- 07 /15 Time Warner Cable

Data Center Support Engineer

Command Center Knowledge thru implementation and software delivery

Work closely with the Director of Data Center Operations to insure smooth day to day operations of the Business Class Data Center footprint in the US

Identify, design, and implement technology and creative business solutions

MainFrame cleanups from production data analysis

Vendor management, control cost, and drive service excellence to increase value

Coordinate and manage activities within the footprint of the Business Class Data Centers.

Dependencies with projects to mitigate risk, and Developing options to reduce threats to Projects

Provide support maintaining a central escalation point for workload conflicts and prioritization.

Create forms to the TWC CI standard, suggest tools and processes to assist in the continuous improvement of Data Center CI operational efficiency.

Maintain current versions of all procedures and documentation on the Sharepoint portal

Understanding and preparing the infrastructure for upgrade, resolving any Active Directory schema compatibility issues when we upgrade Windows Server 2003 to Windows Server 2012.

Forecast the uncertainties, deficiencies and threats to prepare reservations plans to meet demands without interruptions or delays

Undertake capacity-controlling activities by comparing the planned output with actual output. Correct imbalances, if any.

Design and prepare models, systems, and metrics for capacity planning and controlling tasks.

Design and maintain all performance capacity reports and statistics for management

03/13-09/13 DirecTV

Data Center Architectural Design / Project Manager

Provided hands-on design of a Data Center cloud to provide access to flexible, agile, and cost-effective IT infrastructure. Managed the strategic planning and execution of Data Center consolidation and migrations focusing on improving infrastructure reliability, performance, and decreasing the total cost of operation.

Defined the system, technical, and application in some instances the business systems architecture for major areas of development.

Managed network infrastructure servers, storage, network engineering, and implementation.

Converted systems from legacy platforms to new cloud-ready environments ultimately to increase business agility.

Project lifecycle operational documents, including: project plan, communications plan, action register, work breakdown structure, risk assessment and risk register

Managed the overall project budget inclusive of labor expenses, capital costs, and proper forecasting to keep budget variances within tolerance.

Conducted root cause analysis with best practice methodologies.

Worked with Change Control to refine the process. Enabled project teams to modify the scope of the project using specified controls and policies.

09/12-03/13 Equator, LLC

Data Center Manager

Managed the project decommission of an aging Data Center and the migration of customers to a new facility, and new environments.

Create and maintain ongoing project reports including: status, financial, resource usage with Microsoft tools.

Create and maintain project lifecycle documents including: Change Requests (CR), Change Control Board, Change Management, and Milestone Completion.

Manage and provide leadership role in communications during and post project; ensure all shareholders and VP of Infrastructure and COO.

Coordinated the build with System Engineers, Network Engineers and Developers to determine project requirements and delivery dates.

Built floor plans and rack layouts for Data Center infrastructure environment.

Allocated resources and to managed all phases of engineering and service activities such as bidding, planning, designing, subcontracting, installation, and materials purchasing and deliver the project in accordance with customer requirements while improving budget, schedule, and quality targets.

12/11-09/12 The Trizetto Group

Data Center Operations Engineer

Supported multiple co-locations and managed hosting Data Center Facilities. Provided hands-on support for hundreds of customer through a billable ticket procedure.

Worked closely with System Administrators to migrate applications thru vSphere virtual Data Center.

Implemented Active Directory Services, maintained Replication and Trust Relationship, and enforced domain-wide group policies.

Created Statement of Work (SOW) work activities, deliverables and timelines, detailed requirements, and technical documentations.

Provided review of Data Center infrastructure architecture, processes and plans for Cisco's Unified Computing Systems and Windows environments.

Provided engineering support for the deployment and configuration of Cisco UCS blade servers including LAN connectivity.

Troubleshot complex Data Center interoperability, configuration or performance issues related to Fiber Channel, SAN/NAS and LAN/WAN.

Performed intelligent power management and remote outlet-level monitoring.

11/10-12/11 IBM / AMGEN

Data Center Operations Manager

For Amgen, managed Data Center consolidation with strategic planning that focused on improving infrastructure reliability, performance, and decreasing the total cost of operation. Led and developed Data Center strategy and planning engagements with professional service experience in a client facing role.

Conducted process Change Request (PCR) requesting, determined attainability, planning, implementing, and evaluated systems updates.

Managed Statement of Work activities, deliverables and timelines, detailed requirements. Managed Business Process Services and Applications on Demand.

Performed root cause analysis within the Root Cause Methodology Collects the data necessary.

Created Remedy Ticketing system reporting for the client by creating weekly metrics to comply with SLA’s and SOW.

Focused on strategies, analyses, and report generation, strong communication and delivering presentations to manage and maintain client relationships.

05/10-11/10 Cricket Communications

Data Center Manager

Accountable for the overall availability and reliability of Data Center and MSC operations. Developed operation standards structure of operations SOP, SOW, MOP, and SLA’s.

Responsible for budgets and strategic management for long-term financial planning, budget development, performance improvement projects, and financial analysis for the Data Center.

Responsible for the design, operation, and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center and MSC.

Supported mission-critical servers and maintained 99.999 % uptime.

Maintained high reliability and performance while keeping operating costs in facilities at a minimum by driving innovation to reduce operational costs.

Worked closely with vendors to maintain, Operations Mission Critical Facilities, which includes 3 phase and DC electrical systems gear, UPSs, PDUs, VRLF batteries, and CRAC units.

Commissioned and decommissioned all new and existing equipment, and systems that are installed and relocation and migration of existing equipment on the Data Center.

03/06-03/10 MySpace

Data Center Manager – DR locations

Managed the installation and maintenance of East Coast remote Data Centers.

Conducted Data Center project planning and management.

Coordinated with verity of teams and developers to determine project requirements.

Responsible for all production servers builds using Altiris Deployment Software. Implemented and troubleshot Altiris Deployment Production Environment.

Installed and maintained switches, routers, and network gear in the collocation.

Certified Golden Images and maintained Image Library.

Maintained Production DHCP and DNS environments.

Configured and managed APC Power Management system.

Performed APC Infrastructure Management in Hardware installation and configuration.

02/94-01/06 Verizon

Network Operations Manager

Managed a National network for alarms and other requests that were received from multiple sources, which included but are not limited to network management systems, phone calls (Call Center) or customer trouble reports.

Monitored a national network using lucent (Network Management Systems) for alarms clearing delays. Determined when additional on-line support dispatch was required.

Responsible for network surveillance and monitoring

Analyzed alarms in an ATM and FRAME RELAY Network, and Routers for a Transparent Land Connection thru Naviscore.

Under considerable latitude, assimilated and analyzed detailed information by participating in 24-7 monitoring and control which included: identified service degradations, outages, appraising situations and recommending action.

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