YOUNESS BAGHERPOUR

*** ***** ** **

Bothell, WA *8012

acuz39@r.postjobfree.com 425-***-****

Summary of Qualifications

8+ experience in depth knowledge of Active Directory, Group Policy, DNS, Clustering, IIS, FTP, DFS, DHCP, WSUS, RIS, Hyper-V.

Ability to analyze and solve technical problems.

Cisco Wireless LAN, Cisco 26xx, 29xx experience, route redundancy.

Experience in depth knowledge to Help Desk tickets and telephone call requests for technical support.

Excellent expertise in trouble- solving hardware and operating system related issues for Desktops and Laptops.

Maintain Cisco equipment configuration backups

IP Networking

Configures, and supports desktops, laptops, virtual workstations, mobile phones.

Advance knowledge of Microsoft Windows operating system (Windows 7, Windows 8.1, Windows 10, Server 2008, Server 2012-R2)

Networking concepts like Internet working, Internet protocols, IP Routing, Switching, LAN, Managing Transfer packet with Wireshark

Proficient in VM Ware, Hyper-V, Xen Server and Microsoft Office365

Network troubleshooting and Installs, configures, and supports operating systems, enterprise business applications, and software applications

Detail-oriented, attentive listener, punctual, and quick learning new technologies and maintaining industry standards.

Education & Certifications

AAS Degree - Computer Security & Network Technician Winter 2014 - Present

Lake Washington Institute of Technology, Kirkland, WA

Bachelor Degree - Computer Science Spring 1998

Azad University, Tehran, Iran

CCNA

Windows 7, 8

CompTIA Network +

MCSE, MCSE Security

MCP on Windows, Hyper-V

Employment Experience

Data center Technician Sep 2015 – Jan 2016

Redapt Inc, Redmond, WA

Resolve technical problems with hardware, software and connectivity.

Perform equipment installs and moves (servers, network appliances, etc.)

Processing RMAs to replace server components

Cable machines to the network switches

Maintain all cabling infrastructure

Maintain asset inventory in an automated computer system

Troubleshooting and resolution of problems including hardware failures and physical connectivity problems

Un-rack and decommission equipment as necessary

Work with other groups to identify areas to enhance uptime and reduce time to resolve problems.

Help desk and Customer Service Representative Nov 2013- Aug 2015

Loving Adult Family Home, Bothell, WA

Network troubleshooting and problem-solving

Installing, training, and service for numerous client connectivity products

Backing up and recovering, running and startup configuration

Assemble and Install program on server, PC and laptop systems

Network Administrator and Telecommunications Technician May 2004 - Nov 2009

International Airport (IKIA), Tehran, Iran

Active Directory Administration and Design, Group/User Management, Group Policy Management, Disaster Recovery Strategy, Data Backup Strategy

Router, switches and firewall configurations

Backing up and recovering, running and startup configuration

Monitoring of network utilization, network traffic, remote access VPN, Enters tickets into the call tracking tool, Assists customers in resolving technical problems.

Design security solutions to protect sensitive information and resources over the network

Help desk and Customer Service Representative Apr 2000 - May 2004

Afzargostar Co., Tehran, Iran

200+ PC Installation of operating systems like windows XP, Vista, windows 2003 Server and Connecting it to the network.

Setting-up and maintaining the windows 2003

Member of supervisory team for installing, testing and troubleshooting of electronic devices in sites.

Customer Service Representative Mar 2012- Sep 2014

Microsoft Dining Services, Bellevue, WA

Customer service

Customer Service Representative Oct 2011- Feb 2016

Marshall’s, Redmond, WA

Retail associate

Cashier, merchandise

Customer service

Contact this candidate