Customer Service Manager
Resume:
Cephas E. Barnard III
Phoenix, AZ 85022
***************@*******.***
Objective
Motivated, detailed-oriented, highly skilled professional with strong interpersonal skills seeks an opportunity to further my customer service skills with new opportunities within the field of Operations.
Profile
Bilingual (French, English)
Extensive Knowledge with several brands of hotels (Kimpton, Leading Hotels of the World, Marriott and Le Meridian Hotels)
Operations Manager for a high end makeup store for 6 years. Completed Hazmat training for employees, Budget for the store, Scheduling, Animation changes and ordering merchandise for the store as well.
Knowledge in several different computer programs such as Microsoft Word, Excel, Outlook, Micros, Hotel Factory, MARSHA, Fosse, PMS, Illustrator, Photoshop and GDS.
Professional Experience
International Cruise & Excursions
July 2012-Present Scottsdale, AZ
Senior Travel Concierge Specialist
GDS trained and book Flights, Hotels, Resorts, Cruise, Short Excursions
Sephora of Scottsdale
October 2006-January 2012 Scottsdale, AZ
Operations Manager
Responsible for Ordering Merchandise, Budget, Hazmat Training and Scheduling
Pegasus Solution
September 2004- October 2006 Scottsdale, AZ
Supervisor/GDS
GDS helpdesk for Kimpton, Le Meridian, Utell and LHW
Marriott International
April 2001-September 2004 Phoenix, AZ
Customer Service Professional
Worked all over the Valley as a Floater (Front Desk)
Springhill Suites/Townplace Suites(Tempe)- Delia Defritas
Courtyard by Marriott (Scottsdale)- Ann Cevilich
Courtyard by Marriott (Atlanta, GA)- Marlon Copeland
Residence Inn by Marriott (Scottsdale)-Kevin Bucich
Education
Ironwood High School- Graduated 1998
General studies- Diploma
Associates of Arts, Graphic Design-June 2002
Collins College (Tempe, AZ)
Bachelor of Arts, International Business- 2007-2009
University of Phoenix online (Phoenix, AZ)
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