Management Manager

KISHORE K PANDIRI

Summary

Seeking a technology & Quality Engineering LEADERHIP position where I can effectively utilize my expertise in quality management, technology, human relations and staff recruitment, mentoring, partner relationships, and leadership development and retention to give an effective and efficient solution that would help the organization to achieve the desired goals in the business and technology

Sixteen Plus years of extensive hands on experience in Software Development Life Cycle (SDLC), specialized in Quality Assurance Process and Methodologies in web and Mobile based Applications.

Experienced in various applications such as Financials, Insurance, Payment Industry, Investment Banking, Securities Trading, Firewall Systems, Equity, Fixed Income, Mutual Fund, Risk Systems, Options, futures, Certificate Management, Portfolio Accounting, Asset Management, E-commerce, mobile and digital product solutions.

Strong Experience in Experience in software development lifecycles waterfall and agile methodologies.

Architecture of overall Test/Automation strategy, Partner with development Teams in continues integration and defect prevention initiatives.

Organize/ Conduct internal trainings on various products, Interacted with End users and solving Production issues.

Expertise in Offshore model, handling multiple projects at different geographical locations.

Possess superior skills of problem analysis with exceptional ability to follow project standards and procedures, quickly master new concepts applications and Implementing the process, procedures, guidelines and policies for the entire QA process.

Strong communication, Presentation, Coaching, mentoring, Negotiation skills and interpersonal skills.

Product Knowledge

Payment Process

Identity and Access Management

Equity Order Management System

Commercial Insurance

Cloud Based payments

Merchant, partner, Consumer, Acquirer

Certificate Management System

Virtualization

Localization/Internationalization

Equity Risk Analysis

Portfolio Management System

Mobile SDK

AWS

Encryption

EMV

Competencies

Process Management

Planning

Problem Solving

Priority Setting

Communication and Interpersonal

Other Technologies

Databases

MS SQL server2000, MS Access, Oracle 7.x, 8.x/9i/10G, DB2 and Sybase10/12.x, Hadoop ( Hive, Impala and PIG)

Languages

C, C++, Java, C#, SQL, and PL/SQL.

Operating Systems

Windows 2K/NT/XP/95/98, MS DOS, Solaris, Linux and UNIX

Middleware

JMS, Tibco, MQ, WMB, Bpel

Scripting Languages

Shell( K-Shell), PERL, Python,Java Script, TSL and VB Script

Web Technologies

HTML, DHTML, XML, Java, J2EE,JSP, VB. Net, ASP.net

Big Data

Map Reduce (Hive, Impala, PIG)

Version Control Systems

CVS, PVSC, Clear Case, GIT, SVN

Application &Web Servers

BEA Weblogic6.0/6.5, WebSphere4.0/4.5, Apache, JServ, IIS and Jboss.

Methodologies

Agile, Waterfall and RUP

Automation tools

ITKO Lisa, SOA Test ( parasoft), HP Service Test and SoapUI

Service Terms

XML, XSLT, XSD, WSDL, REST,SOAP, HTTP/S

Professional Experience

VISA DMPD ( Digital Mobile Product Development)- Department

VISA Checkout and VisaTokenService Foster City, CA March 2011 to Present

QA Technical Manager

Managed 16+ quality analyst and engineers, coordinating and driving the quality assurance and testing efforts for Visa Checkout, VISA Token Service, Active/Active and Visa direct products, including Web and Mobile products.

1.Visa Token Service: A key component to Visa Digital Solutions, the Visa Digital Solutions SDK, and the underlying Visa Token Service API, enable payment applications to benefit from the digital issuance of payment credentials. Visa provides a payment ecosystem that includes a flexible and scalable way to securely provision and manage digital credentials across remote (e-commerce, m-commerce) and mobile contactless (NFC and QR code) form factors.

2.Visa Checkout: Visa’s mission is to offer to everyone, everywhere the best way to pay and be paid. Visa's premise is simple: to deliver the security, simplicity, and personalization that merchants, financial institutions, and consumers demand as payment technology continues to evolve. Visa Checkout takes the friction out of commerce online and eventually, wherever consumers shop: through mobile devices or at retail locations. Consumers can store Visa and non-Visa card accounts, multiple shipping addresses, and set transaction alerts based on spending thresholds and other criteria. Whether at a computer or on a mobile browser.

3.Active-Active : Two or more data centers, each provisioned to run production applications with all of the necessary infrastructure to run independently

4.VISA Direct : Visa Direct is simple to use money remittance and payments product that is very useful for sender and recipients locally or globally.

5.DFM ( Decision making fraud Management) Risk system: provides all the capability Merchant/Consumer need to automate and streamline online fraud management operations and. payment processors to improve accuracy on every transaction.

Led Quality Engineering, Provided technical leadership and strategic direction including testing infrastructure, Testing process, Authorize Automation frameworks, Strategy, Continuous Integration Process to improve quality practices across multiple environment an entire Checkout and Cloud Base Payments teams.

Managing day to day activities of test engineers within an Agile/Scrum environment.

Working with offshore centers and other geographic locations, to provided management for all QA related activities, increased team productivity and expanded test coverage.

Ensured necessary processes, metrics and methodologies are in placed for projects including streamlining processes and developing robust automated test procedures.

Developed a long-term plan to be able to deliver on an automation and testing strategy for the next few years.

Integrated with release teams, Build Continues delivery, continues Integration and continues Release.

Participated Architecture, Product Planning, Development activities, Demos, Review sessions and Approved testing strategies.

Environment: Agile Methodology, Rest Services, SOAP, MQ, JMS, Java, J2ee, Python, TCOE (Ruby Rails, Cucumber, CA Lisa Virtulization, Parasoft SOA test9.6, Jmeter, Perfecto, Appium,, Device Anywhere, Jira, WIKI, Rally, CI Jenkins, SVN, GIT, Mobile SDK(ios and Andriod) SVN, Calibash, Opnet, Encryption Windows, UNIX, Clover, Sonar, Jira, Rally, SQL Server, Sauce labs, ofac, 3ds and Oracle9i.

Fireman’s Fund Insurance Company, Novato, CA May 09 - Feb 2011

FFIC Enterprise Serices QA Technical Manager

FFIC enhancing and implementing new applications,

As a QA technical manager Manage FFIC Applications ( EPAS, ECM, Data Strategy, Websolutions, IDM and WSRR).

Designed SOA enviroment and testing requirements trasalate and enable leverage to service Virtualization.

Get the business, engineering, and QE teams to agree on common quality goals (i.e. define quality).

Analyzed business requirements, specifications and architecture and Identify system integration points.

Implemented Design Pattrens in Automation Framework.

Collaborate with Product Mangers, Development Managers and other teams on product strategy, roadmap, resource allocations, process improvements, and expand test coverage.

Environment iTKO LISA 5.x, Performance Center9.x, Qulaity Cente9.x, HP Diagnostics,Data Power, ESB, MQ/HTTP, WMB, Websphere, TFS, Java, Python, Jira, SSL, Cognos, Jenkins, SVN, DB2, ClearCase, SQL Server2008, windows 2003 Server/ xp and Unix.

Citigroup Jersey City, NJ Oct 07 – Apr 09

Identity & Access Management Lead QA/Automation Architect

Citi is Identity Management space by providing managed identity services that help clients issue and manage digital identities in a comprehensive manner. These services allow our clients to identify individual end users to enable “trusted” digital collaborations among business partners.

I worked on below Services in CITI IAM

Authorization, Authentication, Credential Store Framework Users, User Groups and Roles, Policy Management, SingleSignon, SSL, Auditing, Fine-grained authorization and Multi factor authentication

Technical Role

Involved in Design QA Automation Framework for UI and Backend Services.

Handled routine daily activities such as logistics, coordination, coaching, mentoring, recruiting, planning, delivery, quality, customer/vendor relationships, performance metrics, operations, efficiency and other services

Verified Safe and Identrust Certificates for identification security to the Users Payments system and validate digital Signatures to release users Payments.

Involved in Product training to End Users and Support to UAT/ Production issues.

Environment :HP QualityCenter 9.0, HP Performance Center9.1,MS-Project, SOA Test9.0, SoapUI, QTP Webservice Add-in9.2, Java1.5, .net, Ajax, Eclipse3.3.0, Junit, Tibco, SoapUI, HTTP/ SOAP, JMS, SSL, SharePoint, ESB, MQ, XML, XSLT, SQL Server2005, Adobe, TCP/IP, Websphere6, Windows and Unix ( Solaris).

Fidelity Investments, Smithfield, RI Nov 06 – Sep 07

CBS Migration SOA Test Lead

This is one of the Major Migration Project of Fidelity Financials Systems. Migration between Struts to Spring frame work.

Responsibilities:

Involved in Design phase writing Master test plan for CBS Migration Phase1 and Phase2 (All 5 iterations).

Involved in Data Migration from existing DB New Database.

Built Automation framework for Rest and Soap based services using SOA test tool (Para soft).

Using SOA load Identify performance bottle necks.

Validation of end-to-end transactions and tracking message routes through intermediaries

Environment SOA Testing Tool 4.5.2 (ParaSoft), Junit, ClearQuest5, ClearCase4.2, SuperSoap, ESB, Oracle9i, Toad9.0.1, SOAP 1.2, JMS, API, I18N, Ecilipse2.1, Java1.4,J2ee, Struts, MQ, Spring, Hibernate3.6.2, HTTP1.0 /SOAP, TCP/IP, XML, Windows XP/NT and Solaris.

UBS, New York, NY April 05 – Nov 06

UBS Equity Trader Lead QA Engineer

UBS Equity Trader is a stand-alone application and integrated with Clients order management system, Using this tool clients can access UBS Direct Strategy Access (UBS-DSA) and UBS Direct Market Access (UBS-DMA). Using this Tool clients to trade directly and anonymously in the market, supported and provides integrated access to additional electronic execution like sales trading, Order Entry system, Allocations, Risk, Customization, Excel Functionality, portfolio trading, Direct Market Access, Security transactions, Direct Strategy Access, Allocations and settlements.

Responsibilities:

Managed QA Team Off shore onsite model. Created Integration Test Plans, UAT test plan and performance test plan.

Involved in Design Automation of QA Framework.

Technically involved in Connectivity Testing, Fix Testing (Session), Application level testing, Security and Integration testing.

Using Fix Tested all components of interfaces (Message Types).

Involved in Database testing write, develop and execute complex SQL queries on both Oracle and Sybase (Securities) databases.

Execute the Shell Scripts to automatic Tasks.

Involved in White Box testing (Unit testing and Integration) and API testing.

Environment SOA Test ( Webservices), ParaSoft, Quality Center9.0, Loadrunner, QuickTestPro8.2, I18N, Fix protocol4.3,MS-Project, MQ, TCP/IP, Oracle 9i, Sybase 12.x,Java API, C#, .Net, MS Access, Unix, Ant, HTTP/SOAP, MQ, JMS, Windows NT, Java, XML, Junit4.x, SQL/PL SQL.

EQUIFAX Consumer Services, Alpharetta, GA Nov 04 – April 05

Credit Product Offline Delivery (CPOD) Senior QA Analyst

Credit Product Offline Delivery (CPOD) provides Equifax the ability to offer some of the popular credit products currently available online via the offline channel by utilizing the core framework and processes currently in place. Consumers will be able to receive the Equifax Credit Report, Score Power, 3-in-1 Credit Report, and Credit Watch by mail. In order to provide this offering, the Consumer Services platform will need to be upgraded to support: manual and batch ordering, integration with a print vendor, and support for offline orders from order inception to customer receipt.

Involved in full life cycle of the Equifax CPOD Project as a Senior QA Analyst.

Involved in develop Test Framework for complete process of the Application.

Involved in developing Master Test plan, User Acceptance Test plan and Load Test Plan.

Evaluated the Automatic Testing tools QTP, Load Runner, Soap Testing tool and Test director.

Involved in Integration Testing with legacy systems (mainframe, Acro, Epx, Acis, etc).

Created the XML messages (Using VBS files) send XML Batch requests to Soap Service and parsing the xml responses thru the FTP to test different kinds of messages.

Involved in DB Driven test write and execute the complex SQL queries verifying that all db tables’ data work to allow our company to execute business processes effectively.

Environment QuickTestProfessional6.5, LoadRunner7.6.1, SoapTesingTool2.5, Junit4, TestDirector7.6.1, Mercury ITG/Kintana, Unix, Shell Scripting, Internet Explorer6.02, Netscape Navigator 7.1, Oracle9i, SQL, Java, EJB, C++, CVS, Websphere5.01 and Apache.

Charles Schwab, San Francisco, CA Oct 2002 – Nov 2004

Advice Suite Portfolio Accounting System, Senior QA Analyst

This system is going to be the Schwab’s Help and Advice Retail common tool where Asset Allocation, Equity Risk Analysis, Cash Flow, Fixed Income (Bond) Diversification, Retirement Planner, Tax Tools and Advisor Source come under one tree. This is a new financial portal designed and implemented under stringent timelines. We implemented and Tested Fix Protocol4.2 on Schwab Advise Suite.

Involved in designing of test scenarios based on design documents, Use cases to start the testing process from scratch stage.

Involved in developing Master Test plan, UAT Test plan for Charles Schwab Modules.

Read and understand business/user specification and create test cases.

Verified Charles Schwab Modules functional flow like Interface Equity Risk Analysis, Cash Flow, Foreign Exchange and Fixed Income Diversification.

Involved in Java API Testing on Schwab own Test Framework called Barista.

Used Mercury tool QTP for functional and GUI testing on Schwab Advice Suite.

Environment QTP 6.0, JUNIT3.x, Test Director8.0, Fix Protocal4.2, CVS, Java, J2EE, JSP,JMS, DB2, Oracle 8i, Weblogic8, VBScript, HTML, XML, PERL, IE, Netscape, AOL, UNIX, Windows NT, 95, 98, 2000, ME, XP, Linux.

CBA (Commonwealth Bank of Australia) Irvine, CA (Inhouse project) Dec 01 – Sep 02

Customer Value Management System QA Analyst

-Pricing For Risk -Data mapping & Conversion

-Reconciling /balancing -Portfolio Management

As a QA Analyst Involved in Full life cycle of Application.

Involved in Requirement gathering from offsite team in Australia.

Designed detailed Test plans ( Master and UAT)

Designed Test cased different Scenarios, executes Test Scripts

Run Batch process for Every day Scripts.

Tested all Money transactions and Balances reconciled.

Involved in Data mapping from Legacy to CBA Accounting System.

Environment TestDirector7.5, Junit3.x, JDK1.3.1, J2EE, EJB,C++, Weblogic6.0, Apache Struts 1.1, Log4j, UML, SQL Server 2000, RUP, JAD, Rational Rose, SODA, Servlets, JSP, HTML, JDBC, WSAD 5.0, XML, Java script. SSL

ONLINE CASINO GAMES Feb'01 to Nov’01

http:// www.wagerworks.com/ Oakland, Los Vegas- California

MGM, Wager Works, Silicon Gaming, Action Gaming. Whitebox QA Engineer

The Online Casino Games enables a user to log on and register to this site in order to play various Casino games .

Responsibilities:

Involved in Total Life cycle of the JAVA based Silicon Games Application . Involved in Tested the game logic for all the above games.

Created Test Plan and Created Test Cases of Company API . Integrated all the Applications or all the modules of the code into one and performed the integration Test and tested Entire System.

Environment WinRunner, Swift, Rational clear Quest, RUP, LoadRunner6.0, LDAP, QuickTestPro, JDK1.2, J2EE,C++, Flash, Apache Web Server, IBM Visual Age, J2EE, Jserver, xml, webspehere4.0, Oracle 8i, Sybase10i, WindowsNT, Unix Shell Script.

www.onesecure.com e-Commerce Application Santa Clara, CA

Customer Relationship Management (CRM) Whitebox QA Engineer Jan’00 to Jan'01

Description: The project is targeted to manage firewalls for different companies and groups. The data is being logged into database by the servers, which capture the information related to net traffic.

Responsibilities:

My responsibilities included Designing, Integrating and Testing the Content Management, User Registration, & Meeting Registrations modules.

Environment WinRunner5.0, Test Director and JTest 3.1, C++, Java, EJB, JSP, WebLogic4.5, JavaScript, HTML, DHTML, Sybase11, Unix-, Windows NT.

India Fulltime Experience

Indigo RDBMS Research and Development – Ameerpet, HYD

Visual Basic Developer July’97 to Dec’99

1.Thermax Fuji Electrical Limited, Pune, India May'99- DEC '99 – Java Developer

2.Apex Logical Data Conversion Pvt. Ltd Nov '98 - April '99 – Java Developer

3.Sri Venkateshwara Diagnostics Center, Secunderabad -May '98 Oct'98-VB Developer

4.JTM "O" Zone Corporation limited, Hyderabad -Jan 98 - May' 98-VB Developer

Infotech Enterprise LTD, Banjara hills, HYD India

1. Shares Management - July'97 Dec '97- Visual Basic Developer

Education:

Masters (MS) in Computers from Osmania University, 1997

Bachelor of Sciences (BS) in Computers from Osmania University, 1994

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