Human Resources Assistant / Recruiter

CRISTIANO GAINES

***************@*****.*** 336-***-**** Charlotte, NC 28277 linkedin.com/in/cgaines587

PROFESSIONAL SUMMARY

Ambitious entry level multilingual Human Resource Assistant/Recruiter with an understanding of labor laws and benefits administration. Ability to provide excellent customer service for a variety of functions while multi-tasking, maintaining confidentiality, and interacting with management, employees, and customers. Proficient in comprehending and analyzing information derived from human resource documents. Capable of working efficiently in a fast paced environment. Adept at following complex instructions helping to maintain important files. Innovative team player with strong communication skills.

EDUCATION

Bachelor of Arts, Spanish

University of North Carolina – Greensboro

May 2016

Human Resource Assistant Certificate

Capital Associated Industries

May 2016

EXPERIENCE

Customer Service Representative

Aaron’s Sales & Lease Ownership

2007 to Current

Assist in onboarding and New Hire Orientations

Perform clerical functions, including processing mail

File, maintain, and update customer files, records, audit reports

Handle both inbound and outbound sales phone calls & messages

Oversee all accounts for 1,200+ customers

Create and implement regular marketing campaigns in the community to generate new sales

Generate new business through apartment community/business accounts

Verify customer’s employment history and references

Responsible for acquisition and maintenance of customers

Manage client relations and resolve issues as quickly as possible

Notable achievements: “Top Regional Customer Service Representative” Award in 2014, won “Lucky Seven” Award in 2009 and 2012 for profit control and customer growth, won “Goalbuster” Award in 2008 & 2009 for outstanding customer growth over a 6 month period

SKILLS AND ABILITIES

Strong interpersonal skills

Ability to maintain confidential information

Strong organizational skills

Exceptional problem solving skills

Ability to work efficiently in a fast paced work environment

Adaptable to new and challenging situations

Ability to mentor and develop other employees

Multilingual – Fluent in English, Spanish, and Portuguese

Proficient in MS Word, Excel, PowerPoint, Outlook

Contact this candidate