Manager Management

Mandy Brock

*********@*****.*** 469-***-****

Certifications

DiSC Certified Trainer

Education

Amberton University – Garland, TX

Projected Graduation August 2016 - MS Human Resource Training and Development

Current GPA 3.8

Lamar University – Beaumont, TX

August 2005 - BA Music

Dean’s List

Academic and Performance Scholarships

Experience

Employer Flexible

HR Specialist – October 2014 - Present

Formulates corporate policies using best practice guidelines, state, and federal employment laws.

Continually seeks ways to improve business processes.

Creates, edits and updates job descriptions, compensation analyses and handbooks for client base.

Facilitates both DiSC Workplace Profile group sessions as well as The Five Behaviors of a Cohesive Team to teams and executive groups.

Employer Flexible

HR Process Coordinator – August 2013 – September 2014

Oversaw the pre-employment, new hire and termination processes for over 50 client companies and roughly 900 worksite employees.

Handled unemployment and employee termination reporting.

E+ Cancer Care PET Imaging of The Woodlands

Business Office Manager - April 2011 – December 2012

Responsible for the front end business operations at an outpatient Nuclear Imaging facility.

Served as Market Clinical Educator to offices across The Woodlands/Conroe area. This included providing physicians with research materials and findings related to nuclear medicine and PET/CT, updating the offices of any changes with Medicare, Medicaid and commercial insurance providers, and maintaining strong, solid relationships with these offices.

Correlated patient information with technologists at the center, our reading radiologists, physicians’ offices, and billing headquarters located in Nashville.

Verified insurance eligibility, obtaining authorizations, and reviewing each patient’s case for medical necessity in the event of a denial.

In charge of up front collections and co-pays. Entering them into Instamed, Pinnacle online banking, and updating cash logs for the clinic. Also responsible for bank deposits and transactions.

Attended continuing education courses in Cancer Care and Management.

E+ Cancer Care PET Imaging of Dallas

Patient Concierge – October 2008 – April 2011

Scheduled patients, reviewed prep instructions, organized and maintained patient records at the facility.

Marketed to offices across the Dallas/Fort Worth area. This includes providing physicians with research materials and findings related to nuclear medicine and PET/CT, updating the offices of any changes with Medicare and commercial insurance providers, and maintaining strong, solid relationships with these offices.

In charge of up front collections and co-pays. Entering them into Instamed, Pinnacle online banking, and updating cash logs for the clinic on the global server.

Responsible for bank deposits and transactions.

The Shorkey Center Beaumont, TX

Case Manager/ Behavioral Therapist - January 2006 – October 2008

Used Applied Behavior Analysis and Discrete Trial Training to assess the needs and educate children with cognitive developmental disabilities.

Gathered class work and behavioral data daily, and formulating Individual Education Plans for each case student.

Accompanied students to public school classrooms to help with integration into mainstream education.

In home training and needs assessment; worked with parents and siblings to develop a suitable home schedule for the children.

After-school parent and teacher training with children already in mainstream schools, needing additional behavioral counseling.

References Available Upon Request

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