Customer Service Security

PACHINA R. FRAZIER

**** *. ****** #** *******, IL 60619

C: 773-***-**** **********@*****.***

OBJECTIVE

A Criminal Justice Graduate seeks a position within the field, which will allow me to apply the acquired experience and educational background to obtain mutual growth.

QUALIFICATIONS

PERC and FOID Card

40 hr Security Certificate

Microsoft Office Applications

Operated Ten Key XD 4900 Word Processor

Operated CAD, RMS system

Monitored E-911 system and various cameras

Sustained typing speed of 80 wpm

Supervised professional officers

Crisis Intervention Plan

EDUCATION

Bachelor of Applied Science Degree-Criminal Justice, Westwood College, Chicago, IL 12/08

(GPA 3.24)

Apply constitutional principles that protect rights of citizens and regulate criminal-justice agencies

Discuss theories of crime causation, societal response, and techniques of prevention and treatment of crime

Identify and discuss procedures necessary to establish a lawful arrest and search, proper judicial procedures, and the admissibility of evidence

Apply knowledge of ethical principles with standards expected of criminal justice practitioners

EMPLOYMENT

PSO (Public Safety Officer @ IIT), Levy Security, Chicago, IL 10/09 – 02/11

Drove campus car throughout campus to perform building checks; locked and secured doors on IIT campus

Circulated premises to prevent and detect signs of intrusion and ensure security

Dispatched office to unlock and secure door, and do escort as well for students, off campus

Security Officer, Metro One Loss & Prevention, Chicago, IL 05/08 – 10/09

Patrolled premises and circulated among visitors, patrons, and employees to preserve order and protect property

Recorded daily activities reports and irregularities including alarm system tests and customer receipts

Warned persons of rule infractions or violations, and apprehended violators from premises

Security Officer/Sergeant, Universal Security, Inc/O’Hare, Chicago, IL 06/07 – 04/08

Trained new Security Officers and processed timesheets for an average of 25 Security Officers

Patrolled premises to prevent and detect signs of intrusion and ensure security

Conducted and recorded reports of daily activities and irregularities

Warned persons of rule infractions or violations, and apprehended violators from premises

Security Officer, Silver Hawk Security/UPS, Chicago, IL 11/06 – 06/07

Monitored employees coming in and out of the facility to prevent theft

Conducted daily safety reports of daily activities and irregularities

Provided quality customer service for all patrons, employees, and clients

Security Office/Dispatcher, Securitas Security, Chicago, IL 06/00 – 10/06

Dispatched incoming phone calls, alarms and robbery reports to the appropriate people

Provided quality customer service for all tenants (monitored cameras).

Secured client safety, tenant property and merchandise through vigorous and constant surveillance

Administrative Assistant, Gray Personnel Services, Chicago, IL 10/99 – 06/00

Answered incoming phone calls and provided quality customer service to clients and staff

Made reservations for out-of-office seminars and training events

Processed travel invoice and vouchers for 5 attorneys

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