Technical Support Project Manager
Resume:
Herman Stout
*** ***** **** ** ***********, Ga **281
************@*****.***
SUMMARY
Highly personable, solution driven information systems professional with numerous years of expertise with analytical and technical support. Proven ability to plan and coordinate all aspects of all project based affairs to include directing and motivating members of project teams. Skilled at building an outstanding rapport with diverse individuals while displaying time management and exceeds performance standards, while maintaining a calm and level headed mindset when placed in a highly stressful situation. Hands on experience in all stages of systems and project developments. Core Competencies:
CUSTOMER SATISFACTION & RETENTION
DATA ANALYSIS
VIRUS CONTAINMENT
QUALITY CONTROL
Risk Assessment
Project Management
Team Leadership & Supervision
Training & Instruction
System Analysis
Security & Privacy Protocols
Design & Implementation
SW & Network Integration
Technical Writing
Enterprise Management systems
Level 1 & 2 Tech Support
COMPUTER SKILLS
Languages
Skilled in: Oracle SQL
Familiar with: Visual Basic, Java, HTML
Software
Database: Microsoft SQL Server and Microsoft Access
Platforms: Windows, Macintosh, Microsoft Network Operating Systems
Norton Firewall, Microsoft Office, Oracle SQL Developer
EXPERIENCE
Computer Repair Technician
Stout PC Repair (January 2012 to Present)
Stockbridge, GA
Accept customer desktop and laptops for in office repairs.
Responded to client account questions to include billing, field and in house services.
Assisted customers having hardware, software, and network issues.
Check systems and perform breakdowns to install new parts.
Exceptional people skills and well manner demeanor.
Consistently exceed customer expectations.
Resolve selected smartphone and tablet issues.
Freelanced Oracle SQL coding with Oracle SQL Developer.
Route Driver/ Tech support
Melwood Springs Company (January 2007 to Present)
McDonough, GA
Perform daily and routine inspections of company delivery vehicle for state law compliance.
Ensured all products are delivered to account on scheduled delivery day.
Ensured all sales data are upload to route accounting system database.
Trained new employees on proper service and delivery protocols.
Also helped with technical support on Point of Sale devices.
Help problem solve workstation and network peripherals when IT department is unavailable.
Information Systems Support
Big Pete’s Pizzeria (June 2008 to September 2009)
Statesboro, Ga
Primary contact for maintenance and support for PC and software issues.
Supported company via inbound technical support calls.
Developed data storage systems for sales and employee data.
Created a secondary off site cloud storage for data backup.
Implemented the video surveillance system to include video storage data.
Maintained all systems to ensure all updates and security setting are current.
Created the company’s disaster recovery plan.
Information Systems Coordinator
Atlanta Beverage Company (February 1999 to October 2006)
Atlanta, Ga
Diagnosed software issues, installed updates or new software, and removed non-essential software.
Maintained active directory to ensure employees on proper security clearance.
Assisted with creating employees active directory profiles and ensuring all provisions are correct.
Managed and maintained exchange, data, anti-virus, and mail servers.
Trained new employees or users and explained all operational and security protocols.
Configured software setting to each user’s specification.
Displayed courtesy and excellent interpersonal skills with all coworkers.
Used SQL server and SQL management studio.
Used oracle based SQL coding for relational databases.
Researched issues regarding systems and databases to resolve complaints.
Assisted employees with data connection issues in active directory (resetting logins and passwords).
Maintained complete composure while handling complex and stressful situations.
Retained comprehensive knowledge of hardware, software, trends, and new releases.
Provided all levels of technical helpdesk support and escaladed emergency issues to department head.
Performed routine system checks for data integrity and security.
Managed all company databases to include data entry and custom report creations (Access and Oracle).
Documented all issues and conducted systems analysis to compile exception reports.
Managed all company asset inventory controls.
Preformed as Project Manager on department projects and assisted in budgeting and purchasing.
Assisted management with scheduling, implementing, and quality assurance.
Assisted with creating disaster recovery plan.
Assisted with developing annual budget.
EDUCATION
University of Phoenix
June 2016
Glendale, AZ
Masters of Information Systems
Clayton State University May 2009
Morrow, Ga
Bachelor of Information Technology
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