Customer Service Sales Representative

Sandra J. Ziessler

**** * ******** **, *****, ID 83686, **********@*****.***, 208-***-****

OBJECTIVE:

Transportation Security Officer Boise, Id

HIGHLIGHTS OF QUALIFICATIONS

Worked in customer service for 20 plus years learning to handle complaints, sarcasm, and different personalities as well as language barriers when taking inbound calls

Proficient on computers, word, excel, 10 key, and learning new programs

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

RELEVENT ACCOMPLISHMENTS

Customer Service

Gathered information about products, complaints, policies and accounts by phone and in person

Answered 20-60 calls per day for sales and customer complaints

Completed contracts and collected money to college admissions

Greeted every customer as they entered the retail phone store and credit union and assisted them in problems or concerns

Public Involvement

Ability to tell when something is wrong when dealing with false information at ICCU from customers and balancing money during the day

Ability to read lips and body language due to hearing experience

Apply general rules to specific problems to produce answers that make sense owning own company

RELEVENT WORK EXPERIENCE

Business owner Painting company Nampa, Id 1994 +7, 2014-present

Sales Representative Boise Area2009-2014

Member Service Specialist ICCU Boise, Id 2007-2009

EDUCATION

1987-1989 San Diego Mesa College Business Management

1989-2000 Boise State University Business Administration

2009-2010 University of Phoenix Business Administration

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