Desired directive is to work with in a company where all my skills can be utilized to help the company succeed and make our customers and staff satisfied.

Overview of Skills:

* Team Development * Multi Unit Management

* MS Software * Class E license

* Adobe InDesign * Service Now

* Area/Regional Trainer * Beginner- Mid level Java, C#, C++

* Cabling- CAT5, RG6 * Training currently on HTML, RUBY

Experience: Best Buy

Regional Midwest Retail Functionality Trainer/ Installer

2005 to Present

Created training documentation and training programs for Management and store level employees.

Regularly delivered large and small group trainings on a variety of topics.

Maintained a Database of trained individuals and what they have been trained on.

Helped build and maintain implementation and troubleshooting documents for the company.

Install, repair and troubleshoot IT equipment

Maintained and ordered replacement equipment as needed

Work on low voltage/CAT5, RG6

Responsible for customer display and IT functionality in a multi-unit setting.

On site and remotely troubleshot issues as they arose for all stores in the Midwest.

Managed multiple projects across the US for the company.

Designed As-Built documentation for each location as projects were implemented

Lead Functionality Technician St. Louis, Missouri Metro Area

2004-2005

Managed retail store functionality

Instrumental in new store openings at several locations across the U.S.

Responsible for the completion of wiring and display installs at new store openings.

Lead across teams on the implementation of designed projects throughout the country.

Pulled, installed and differentiated multiple types of cabling in different settings.

Supervised seventy employees, scheduled work hours, resolved conflicts, and determined salaries. Interviewed, hired and trained employees.

Successfully managed a team of store employees at each store; to teach them to coach on basic functionality fixes and how to escalate issues.

Project Team Member Based out of Bridgeton, MO

2003 to 2004

Assisted in merchandising stores in off seasons.

Instrumental in new store openings at several locations across the U.S.

Pulled, installed and differentiated multiple types of cabling in different settings.

Assisted in Store Functionality

Installed new technology into stores

Helped with remodels

Department Supervisor Crestwood, Missouri

2000-2003

Wrote, designed and produced policies and procedures for a previously disorganized area of the store.

Increased store sales by retraining the employees on product and sales tactics.

Structured and maintained a profitable department.

Interviewed, hired and trained employees.

Cintas St. Louis Metro, MO

Route Sales Rep

1996-1999

Ran the route for customers that I serviced and sold to.

Uniforms, mats and towels delivered on a regular basis

Sold Custom made materials from the catalog

Customer Service Focused

Sales and rental services were above 25k a week

Education: DeVry University

Bachelor’s of Study Technical Management 2009

GPA 3.4

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