Data Entry Customer Service

Amy Stover

Phone: 814-***-****

Email: *********@*****.***

EXPERIENCE

November 2008 to

Present

CLAIMS SUPPORT SPECILIST II

ERIE INSURANCE JOHNSTOWN BRANCH

Answer phones and help customers with their claims and provide customer satisfaction to our policy holders and others that call throughout the day. Enter agent checks that are faxed into office as fast track claims into CMS system. Enter new tax id’s into system. Pay litigation invoices for legal department. Enter loss reports both over the phone and those that come through the internet. Watch Internet Loss Report mailbox. Pay medical bills, pay interest on the medical bills when needed.

May 2008 to

November 2008

CLERICAL

ERIE INSURANCE (THROUGH VOLT SERVICES)

I prepared bills for scanning, I paid medical bills and performed daily filing. Pulled and prepared files for Destruction. Helped within the office where needed.

Jan 2007 to

June 2007

ACCOUNTING CLERK

GOODWILL INDUSTRIES (THROUGH TEMP AGENCY)

Data entry of Accounts Payable and receivables. Posted payments and updated spreadsheets. Helped process weekly checks. Linked excel spreadsheets daily to show daily sales.

Oct 2006 to

December 2014

BARTENDER

DUNLO AMERICAN LEGION

Wait on customers, use cash register to ring up sales. Balance cash

drawer every night. Open and closing of bar. Sell Tickets.

May 2005 to

June 2006

DATA ENTRY CLERK

FIRST CREDIT RESOURCES

Enter new accounts and send out mailings. Assist in billing and answer phones. Provide information that is requested from our clients.

Aug 2004 to

Aug 2005

BARTENDER

DUNLO CITIZENS CLUB, DUNLO, PA

Wait on customers, use cash register to ring up sales. Balance cash

drawer every night.

Apr 2003 to

Jul 2004

CUSTOMER SERVICE REPRESENTATIVE

WASTE MANAGEMENT, DAVIDSVILLE, PA

Performed customer service duties: answer phones, handle customer problems and questions in a timely manner. Set up new accounts and process payments. Performed data entry and follow up calls for customer satisfaction. (I WAS WORKING AT WASTE MANAGEMENT, BUT I WAS EMPLOYED BY

ADECCO TEMPORARY AGENCY.)

Mar 2001 to

Jul 2002

ASSISTANT SERVICE MGR.

LAUREL FORD, WINDBER, PA

Wait on service customers. Performed data entry and answered phones. Sold any needed service. Provided customer satisfaction.

Apr 1993 to

Mar 2001

ADMINISTRATIVE ASSISTANT

LAUREL TOYOTA, JOHNSTOWN, PA

Title work, answered phones, typed letters, data entry, updated computer programs. Waited on customers. Provided customer satisfaction.

Jun 2000 to

Aug 2000

BILLING CLERK

SARGENTS COURT REPORTING SERVICES, JOHNSTOWN, PA

DATA ENTRY,BILLING COURT CASES, TYPE LETTERS,ALSO HELPED BIND COURT

TRANSCRIPTS

Mar 2000 to

Jun 2000

THERAPEUTIC SUPPORT STAFF

ALTERNATIVE COMM. RESOURCES PROGRAM, JOHNSTOWN, PA

Worked with children diagnosed with serious emotional disturbances. This had me working with a child on a one to one basis in school setting.

May 1987 to

May 1993

WAITRESS

PONDEROSA STEAKHOUSE, JOHNSTOWN, PA

Waited on customers, provide customer satisfaction, delivery of meals. Helped open and close restaurant.

EDUCATION

Dec 1991

UNIVERSITY OF PITTSBURGH AT JOHNSTOWN

JOHNSTOWN, PA

Bachelors in SOCIOLOGY

REFERENCES

Available upon request.

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