Appunny Raj

#**, *** **** ******* ******, SGPalaya,

Koramangala, Bangalore - 560029

+91-997*******

acuxa9@r.postjobfree.com

Synopsis

VMware Certified Professional 5 - Data Center Virtualization and ITIL v3 Foundation - IT Engineer with 4.3 Years of professional experience with a focus on IT infrastructure support and troubleshooting.

Key strengths

Efficient in learning and implementing new technologies

Works well under pressure, able to meet demanding deadlines

Effective interpersonal and communication style

Having problem solving skills

Key Skills

Operating System: Windows XP /Vista /7/8/10/ Windows Server 2003, 2008, 2012, Linux

Virtualization: Installation configuration and managing of ESXI server, Hyper-V, Oracle Virtual Box

Applications: MS Office, MySqlYog, SSH

Ticketing tool: JIRA, and Service now, Service Desk

Employment History From: April 2015 to till date

Company: SDL Technologies India Private Limited

Position: IT Engineer

Duties:

Troubleshoot hardware and software issues (enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues) as support for end users (local and international remote environment).

Account maintenance using Active directory.

Exchange server 2013 managing and email migration of accounts.

Lync 2013 server managing

Maintain user accounts, passwords, data integrity, system access and security within policy.

Virtualization (Microsoft Hyper-V/VMware vSphere 5.5)

Antivirus server client maintenance for the client machines and server machines.

Knowledge in CCTV security system.

Maintenance and configuration of Access Cards, Video Conferencing Devices.

Experience in IT Infrastructure H/W and S/W Procurement and IT Assets Management.

Experience with Tech Routes VOIP systems.

Knowledge on Vendor Management and AMC Contract.

Conducting Hardware Audit and Software Audit.

Providing user support and training on new technologies.

From: July 2013 to April 8th 2015

Company: Pearson India Education Services Private Limited

Position: Associate

Duties:

Worked on different Windows server products like Windows 2003 and Windows 2003.

Installation, Configuration, Administration and Trouble shooting of Windows server.

Knowledge in Server patching / upgrading Windows servers, using Windows server update

Providing technical support to customer post implementation

Carry out troubleshooting, repairs and services of printers, computers and other hardware

Coordinating with technical team, vendors and customers for implementation

Hardware Component Testing (Quality Check)

From: 7th February 2012 to 21st July 2013

Company: Pearson Education Service.

Position: Service Provider

Duties:

Report and follow up all issues on the day of occurrence and day of closure

Providing Administrative support to client

Installation of Operating systems Windows XP and Windows Server 2003

Installing and configuration of Antivirus (Server Client)

Maintenance of Computer peripherals, Switches and Interactive Classroom Hardware’s

Software installation as per the requirements

Software training on the Products

Education:

Completed B-Tech [Electronics & Communication] in 2009 from University of Calicut

Training:

Diploma in Computer Hardware & Networking (N+ Syllabus)

Completed the Course titled Cisco Certified Network Associates

Completed the Course titled VCP 550 Certified

ITIL v3 Foundation.

Personal Profile

Father’s Name : N Asokarajan

Mother’s Name : J Usha

Nationality : Indian

Date of Birth : 19th December 1987

Sex : Male

Address : Geetha Bhavan, Erezha North, Chettikulangara,

Mavelikara 6901016, Alappuzha, Kerala

Email id : acuxa9@r.postjobfree.com

Phone no : 997-***-****

Passport no : H 5632081 date of issue 8/02/2010, date of expiry 7/2/2020

Hobbies : Music and Reading

Languages known : English, Malayalam, Hindi

Declaration

I hereby declare that the above furnished information is true to the best of my knowledge and belief.

Place: Bangalore

Date: Appunny Raj

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