Customer Service Project

DRAMICO D. SMITH

*** ***** **** ********, ** ****7 770-***-****

************@*******.***

Objective: To secure a position as a valued member of your establishment that leverages my achievements, skills and talent.

Education:

Bachelor of Business Administration in Information Systems

Kennesaw State University Kennesaw, GA

GPA: 3.68 December 16, 2015

Honors and Activities

Dean’s List Member of Volunteer KSU

President’s List

Technical Skills

HTML, CSS, ASP.NET, VB.NET

Web Design and Testing

SQL Queries/Database

Troubleshooting

Systems Analysis and Design

Project Management

Proficient with Visual Studios, Oracle, Dream Weaver, Access, Visio

IT Infrastructure

Requirements Gathering

SDLC

Non-Technical Skills

Microsoft Office – Word, PowerPoint, Excel, Project

Strong customer interaction skills.

Self-motivated with excellent writing skills.

Can work in a team environment or alone.

Decision making and problem solving.

Time Management

Leadership and Management

Work Experience

404 Computer Repair Marietta GA January 2016 – Present

Customer Service Intern

Handled incoming calls or inquiries from potential customers and clients.

Solved all customer disputes.

Document all customer transactions.

Gather customer information and relay it to the technician.

Assist in troubleshooting hardware and software issues.

Relevant Courses/Projects

Application Development, Web Development, Systems Analysis and Design, Project Management, Data Management, IT Infrastructure, Global Information Systems, Capstone

Used Microsoft Access to create a database to provide inventory information for a made up shoe store. Information such as what shoe brands sell the most, least popular shoe brands, displayed shoe count, showed types of shoes, sizes and colors available for sale and etc.

Created a website using HTML and CSS for a made up hard drive repair store. Project entailed the actual website, documentation, mockups and testing for user functionality.

Created an application by the name of ATL Wireless that allowed users to choose a cell phone and minute packages. This was created with Visual studios using VB.NET as the coding language.

Created and developed a highly detailed Business Case and Charter for a made up costume manufacturing company that would be based here in Atlanta.

Group project were my fellow group members and I created a website along with a database called” BrainBait”. The website allows users to become a member and create login accounts. Users could either create a business account were they can post a business need, or a student account were they can fulfill a business need. Apart from helping to build the website I drafted all of the documents need to fulfill the project’s requirements and tested website functionality.

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