Customer Service Technician

ANH H. MA

Cell: 408-***-****

Email: *******@*****.***

LinkedIn: https://www.linkedin.com/pub/anh-ma/b6/824/253

PROFESSIONAL SUMMARY

Multi-tasking and efficient Process Technician with 20 years experience in industrial manufacturing facilities. Highly adapt communicator and team leader with demonstrated skill sets, including engineering, lean manufacturing, and strategic planning. Fluent in English, Vietnamese, and Chinese.

TOOLS QUALIFACATIONS

ALTA, OMEGA AND CORE Unaxis – mask etch II – Versal locks DRY-ETCH

KMS 300, 310, 400 & 450 AMS 210 and Lecia LWM 250uv

KEY SKILLS

Knowledge of semiconductor processes including, lithography, and etch

Diagnosed/repaired complex analog & digital electronic circuitry to the component level

Strong troubleshooting/resolving complex problems

Modify, touch-up rework & surface mount

Multi-tasking, quick learning ability

EXPERIENCE

PROCESS TECHNICIAN II 1/2016 - Present

Solar City, Fremont, CA

Lay up strings into panels.

Check and solder the electrons, bussing and candy cane onto panels.

Measure the voltage of the panels.

Put TPO and back sheet on the panels.

Test strength of the strings.

PROCESS TECHNICIAN

InterVac, Santa Clara, CA 9/2015 – 1/2016

Measured the wafers after the wafers have been in the reactor.

Spin wafer 3“ with resist coat on

Scribe and break into 4 pieces.

Process them into different chemicals (Acid tone, IPA)

Clean the face plates with different chemicals (Nano strip, MC117)

Inspect the wafer and face plate under microscope.

Bond the wafer and faceplate in 750 degree heat.

PROCESS TECHNICIAN

Toppan Photomasks, Santa Clara, CA 2005- 8/2015 2005

Produce jobs on blank resist photomasks using CORE 2564, Alta 300 and Omega lithography tools.

Process photomasks using ASP develop and etch tools, ASC/HMR strip tools.

Performed critical dimension measurements using AMS,KMS300,400,&450 and LWM electron microscopes.

Perform physical set-up (installation, facilitation, commissioning) of semiconductor processing equipment for the thin film transistor (TFT) array fabrication on glass and flexible substrates.

Monitor equipment performance and make minor adjustments such as, set-ups, calibrations and alignment.

Check and inspect operations against the predetermined tolerances.

Processes test runs prepare records, charts and graphs of results for presentation to engineering to identify yield problems or test new products, news processes and/or new materials.

Train Process Technicians to efficiently perform their jobs.

Analyzes project specifications and creates project sub-tasks and implementation schedules.

ELECTRONIC TECHNICIAN

Argus Electronic Inc., Fremont, CA 2002 - 2005

Troubleshoot and repair multiple DVD players VCD, MP3 & DVD

ELECTRONIC TECHNICIAN

Elitegroup Computer System, Fremont, CA 1992 - 2002

Diagnosed/repaired complex analog & digital electronic circuitry to the component level.

Debugged over 40 plus types of motherboards.

Modify, touch-up rework & surface mount special project for engineers.

TECHNICAL SUPPORT

Answers technical questions from customers to improve customer satisfaction.

RMA CUSTOMER SERVICE

Tracking & Issuing RMA number and maintaining accurate log.

Responsible for providing the status of their products.

ELECTRONIC TECHNICIAN

Everex System Inc., Fremont, CA 1988 -2002

Products Supported: OEM PC’s, Notebook & Motherboard.

Diagnose/repair complex analog & digital electronic circuitry to the component level.

Debugged over 20 plus types of motherboards and controllers.

ELECTRONIC TECHNICIAN

Dri-Eaz Products Inc., Mount Vernon, WA 1986 - 1988

Diagnosed/repaired hydro sensors to the component level.

Assembled hydro sensors and turbo blowers from scratch to completion.

Successfully

EDUCATION

DEGREE ELETRONICS Skagit Valley College AA – Mount Vernon, WA

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