Sales Customer Service
Resume:
Michelle Ann Nichols
**************@*******.***
Professional & Core Competencies
Top Notch Client & Relationship Skills
Proven Sales Track Record
Product Positioning and Branding
Extensive Hospitality Training
Strong Organization and Planning
Exposure to Worldwide Cultures
Highly Developed Presentation Ability
Excellent at Establishing Client Rapport
Detail Oriented, Strong Team Player
Broad Travel & Airline Knowledge
In depth understanding of SEO & SMO techniques and practices
Work Experience
Contract Marketing / Executive Assistant to CEO
Art of FX, Forex Trading
Bangkok, Thailand
September 2015 - May 2016
Oversee marketing campaign including Facebook, LinkedIn and website updates
Complete training program covering extensive currency and trading principles & concepts
Manage and organize company calendar featuring daily market news and scheduled meetings
Coordinate any necessary travel arrangements including flight, hotel and transportation
Responsible for creating an efficient, positive office environment contributing to maximum productivity
Act as company representative & client liaison at professional networking and business events
Online & Classroom English Teacher
Topica Native & VP Box Education
Hanoi, Vietnam
November 2014 - September 2015
Prepare and execute daily lessons for both adult students and elementary aged children teaching pronunciation, grammar and conversation skills
Create an interactive, enriching environment where students feel motivated and comfortable
Conduct instructional videos for new employees as part of teacher training program
Selected as top tier teacher to work with 'high value' students
SEO High Revenue Account Manager
Web.com, Solid Cactus Division
Miami, Florida - Remote Employee
March 2013 - July 2014
Responsible for providing excellent customer service and client management
Provide client direction and insight in order to maximize campaign results
Exceed daily time targets through efficient management of daily schedule
Clearly communicate details of services and updates to properly manage expectations
Implement new procedures developed by management to maximize client experience
Coordinate with site design team and customer to execute SEO campaign
Contract Marketing/Brand Ambassador/Spokesmodel
Various Marketing/Advertising Agencies
Miami & Jacksonville, Florida & Atlanta, Georgia
December 2009 - June 2014
Proactively promote products and services to consumers at a variety of venues including large scale, high profile entertainment events and professional tradeshows
Demonstrate value to potential clients through sales pitch and/or demonstration resulting in increased brand awareness and sales
Perform under minimal supervision and execute event protocols in an accurate and timely manner
Manage professional schedule independently and efficiently
Communicate effectively with management and sales team
Organize product and marketing materials for each event
Contract Project/Finance Coordinator
GL Events, 2011 Rugby World Cup & 2012 Christchurch Stadium
Auckland & Christchurch, New Zealand
May 2011 - June 2012
Involved as a key player in project operations, safety, planning and budget forecasting
Responsible for all administrative aspects of supply management, per diem distribution, monthly tax document preparation and daily tracking of project progress
Monitor and implement safety and security procedures on site on a daily basis
Facilitate full payment cycle of project including weekly payment request document preparation, invoice processing and client/customer relations
Increase team productivity by sourcing and tracking local labor, equipment/machinery research and acquisition, as well as logistics and tracking of necessary material to site
Oversee and handle all cash operations and provide weekly reporting of activity
Coordinate all travel, housing and transportation for team and clients
Contract Recruiter/Marketing & Administrative Assistant
Capstone Financial Partners, Mass Mutual – Atlanta, Georgia
November 2009 - March 2010
Manage and coordinate daily activities of firm Managing Partner
Develop professional marketing campaign, utilizing social media and local literature
Responsible for identifying potential recruits through Internet sourcing and networking
Pre-screen candidates to determine eligibility and coordinate initial interview steps
Maintain all aspects of administrative support including answering phone, relaying messages, greeting clients, creating marketing materials and filing.
Sales & Marketing Manager
JBC Development (Residential & Commercial Developer) - Augusta, Georgia
August 2008 - September 2009
Focus on managing team of 5 site sales representatives including hiring, training and support on a daily basis
Website conception and design including layout, design and ongoing maintenance
Integrate online marketing by sourcing Internet advertising opportunities
Maximize local and national print marketing within a limited budget
Managed grand opening & entire lease process including showings for 116 unit complex
Achieved consistent monthly townhome sales totals exceeding $500,000
Executive Recruiter
Clinical One (JCAHO Certified Healthcare Staffing) - Norcross, Georgia
May 2007 - August 2008
Act as a primary contact for candidates and clients alike throughout full cycle recruiting process including ongoing customer support and career guidance
Manage recruiting process on a national level, specializing in healthcare finance
Identify potential candidates through use of Internet sites and networking as well as source candidates through direct recruiting
Develop and grow client relationships through telephone sales calls, networking and account management; negotiate compensation packages with clients and candidates
Named Top Sales Rep September & October 2007, February & April 2008
National Accounts Representative
James Hardie Building Products - St. Petersburg, Florida
September 2005 - October 2006
Primary liaison between corporate retail stores and corporate
Educate clients and potential customers on James Hardie products and safety compliance
Increase current market share through marketing and events
Maximize efficiency and opportunity for 3rd largest territory in U.S.
Met sales goals at 99.8% YTD quota for Hardiplank Siding Products and 101% YTD quota for Hardibacker Underlayment Product
Education
Bachelor of Science, Georgia Southern University;
Major: Hospitality Management - Minor: Business
Fluent in Spanish and English
Guest Relations Internship with JW Marriott Atlanta
ServeSafe Certified 2004-2005
HOPE Scholar
President of Eta Sigma Delta National Honor Society - 2002-2004
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