Customer Service Data Entry

Regina A. Parra

*** *. ****** ***, *** B-* Montebello, CA 90640

323-***-**** **********@*****.***

Objective

Seeking a position where advancement opportunities exist for a dedicated, hard working employee

Skills:

• Microsoft Excel

• Microsoft Word

• Data Entry

• Copying

• Scanning

• Faxing

• Type 60 wpm

• Call Center

• EDI Billing

• Multi-Line Switchboard

• Receptionist

• Sales Assistant

• Multi -Task

• 10-key by Touch

Employment History

12/2015 – 01/2016 Iron Mountain Pico Rivera, CA

Data Entry (temporary thru Opusing, LLC)

Input information into the computer according to customer’s specifications for storage, other duties that were given to me

11/2015 – 12/2015 Acorn Engineering City of Industry, CA

Status Dept. (temporary thru Randstad)

Answered phones, assisted customers with any and all questions regarding the status of their order, other duties that were given to me by my Supervisor

04/2014 – 10/2015 Temp Assignments thru Office Team

Worked at 4 different companies doing Customer Service, Data Entry, Call Center and Receptionist duties. Assisted customers on the phone, thru email and fax, called customers to let them know delivery times and other assorted duties that were given to me

02/2014-04/2014 Scorpion Sports Santa Fe Springs, CA

Customer Service Representative (temporary thru AppleOne)

Assisted customers online, on the phone and thru fax. Input orders as they came in on a daily basis.

Processed RMA’s as needed. Assisted customers with any questions they may have had with the helmets, as far as parts or repair. Any other duties that were given to me.

07/2009 – 05/2012 Launch Tech USA, Inc. Ontario, CA

Receptionist/Sales Assistant

Responsibilities included sales order processing and tracking, marketing promotions tracking and fulfillment, providing excellent customer service (in-person, on the phone and in email), managing the switchboard, copying, scanning, faxing, preparing postage, billing, process RMA’s, data entry, assist Sales Department, Report to V.P. of Sales and Marketing, keep track of Sales Promos on spreadsheets when necessary, take Sales Calls and assist fellow employees with any miscellaneous needs.

04/2007 –07/2009 Procourier Los Angeles, CA

Customer Service Representative

Responsibilities included: handling between 50-70 incoming customer calls daily, taking information as to pick-up and delivery times, whats being picked up and cost, verified whether Legal delivery or not, taking into consideration each customer’s specifications, answering any other questions they might have, provided coverage for the receptionist, helped customers that would walk in, assisted with other office duties such as preparing the billing statements twice a month to all the customers, kept all the daily logs from the drivers in monthly and daily order, then sorted by month and year

01/2005 – 01/2007 U.S. Traffic Corporation Santa Fe Springs, CA

Data Entry/Customer Service Representative

Responsibilities included order entry, generating quotes, pricing and checking availability, projecting delivery dates, tracking missing orders, making credit and debit adjustments as needed. (This company closed down for good)

10/1987 – 01/2005 California Bank & Trust Los Angeles, CA

Electronic Payment Processor

Responsibilities included processing ACH non-post reports, balancing debit and credits, processing general ledger vouchers, providing ACH support to 25 Southern California branches, research, micro-fiche, assisting with ACH payroll transmissions, filing, faxing, copying, and helping with other tasks as needed.

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