Engineer Management

KRISHNA KANT CHOUBEY

Email:- *******.******@*******.***

pastal park, patna 800001

Mobile no: +91-707*******

Professional Synopsis

* ***** ** **** *** insightful experience in Implementation and Technical Support in IT Projects.

One year seven month spearheading efforts to accomplish Patna Circle objectives of Reserve Bank of India (RBI) Patna. As FMS Engineer for providing entire IT Support.

Presently working on Accel Frontline LTD. CSE Support in Patna.

Good communication skills, honed with the ability to liaise with all the levels of the management.

Seeking Assignments in Hardware/Networking/IT Management/Administration with an Organization of Repute.

Core Competencies

Excellent troubleshooting skills at both client and server side.

Good understanding of Client OS like Windows 2000, XP, Vista, win 7 & win8.

Good understanding of Server Windows 2000 Server & Windows 2003 Server.

Good hands in Network, Hardware troubleshooting, Printers and maintaining Desktops Laptops.

Troubleshoot/update/maintain network connections.

Hands on Cisco Devices. Cisco Routers 1841 & Cisco Switches 2950, 2960.

Upgrading IOS of Cisco devices.

Configuration of DHCP, DNS, FTP, File and Print Server, MS Outlook.

Managing ADC of RBI Bihar Circle.

Troubleshoot and Manage Routers and Switches configuration of Sites connected.

Hardware Support for Laptop Desktop And Printers.

Soft Skills

Asset Tracking and Asset Management.

Coordinate with other IT groups.

Creation of Call Report and Call Logging.

Ticket generation for further escalation.

Following the IMAC (Install Move and Change) and other related procedure of IT policy.

IT infrastructure management.

Organizational Experience

Working with HCL Infosystem LTD. on HARDWARE MAINTANANCE Project On SBI & PO, Patna August 2010 to APRIL-2013 ROLE: Costumer Support Engineer.

Working with Redington India.LTD on RBI- Project, Patna MAY 2013 to Jan 2015.

ROLE: ENGINEER (FMS)

Working with Accel Frontline LTD. On L2 Engineer, in Patna Jan 2015 to till now.

RESPONSIBILITIES:

Providing the best remote supports to nearly 300 users.

Handling a Network of 250 Computer Systems.

Asset Management and vendor coordination for smooth execution of the project.

Handling all day-to-day problems.

Mange the IT infrastructure of the company at Bihar project.

Resolving problems with other support groups or organizations as required.

Maintenance, Installation & configuration of PC and OS at RBI Patna.

Software installation MS Outlook, Lotus notes configuration and troubleshooting.

Troubleshooting and monitoring network problem at RBI Patna.

Maintaining Cisco Switches and routers Access Points.

Backup solution to users.

Monitoring client software like NEFT, Intranet Applications.

Symantec Client Antivirus Software.

Managing and maintaining client end AV Server

Installation and configuration of Communicator for web conferencing, chatting, file and desktop sharing.

Performing root cause analysis.

RESPONSIBILITIES:

Providing the best Network supports to nearly 100 Branches.

Resolving problems with other support groups or organizations as required.

Troubleshooting and monitoring network problems.

Maintaining and configuration Cisco Switches and routers.

Working with vendors (as appropriate) to make reasonable efforts to resolve problems.

Performing root cause analysis.

Documenting all actions in the call record.

Reports related to WAN performance and achievements.

Network Monitoring of Regional Office and all connected CBI Branches.

Job Profile

Responsible for managing the LAN connectivity and implementing the Wireless Networking.

Handling Desktop PC, Laptops and related hardware and software problems.

Handle MS Outlook and e-mail related problems.

Installation of software, Windows OS, Antivirus etc.

Take data backup.

Configuring and setting of computer network.

Academic Credentials

Course

Institution

Major Subjects

Year of Passing

Graduation

V.K.S.U. ARA

PSY

2009

Polytechnic

Sathyabama university,Chennai

Sathyabama university,Chennai

2006

Matriculation

B.S.E.B

All

2002

Professional Credentials

Two Years Hardware & Networking from shokeenda in Buxar.

Personal Details

Father’s Name : Mr. Janardan Choubey

Date of Birth : 07 March 1987

Marital Status : Unmarried.

Hobbies : Internet surfing, Reading Technical books.

Language Known : English, Hindi.

Krishna Kant Choubey

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