Manager Customer Service
Resume:
Glen Williams
raleigh, nc. 27616
****.**********@*****.***
warehouse logistics manager
Personal Summary
An enthusiastic degreed Warehouse Logistics Manager with drive, determination and a proven ability to oversee the efficient receipt, storage and dispatch of a wide range of goods. Having the necessary management skills required to administer, improve and develop a warehouse to achieve maximum efficiency, effectiveness and quality of service. A hardworking, proactive individual with an upbeat attitude, who also has extensive knowledge of working warehousing practices. Team oriented and safety conscious, I am keen to apply my organizational skills to a dynamic warehouse, logistics, distribution or inventory team.
Technical skills
Experienced with inventory management systems including SAP, AS400 & Termite Inventory Control
Knowledge of various computer programs and technologies to intermediate level including Microsoft Word/Excel/Access, Power Point, Outlook, RF Scanners and financial management packages. Experienced in small parcel, palletization, LTL and full truck load.
Professional Warehousing experience
TIME WARNER CABLE Morrisville, NC
WAREHOUSE SPECIALIST- August 2015 – present
Perform weekly cycle counts
Investigate discrepancies and report on them
Pull orders per established guidelines
Receive and verify inventory from vendors
Put inventory away into designated locations
Perform other duties as assigned
LOWES FOOD Raleigh, NC
PRODUCE CLERK – September 2014 – August 2015 (Part time)
Restock shelves
Pull dated items from shelf
Rotate stock in cooler
Down stack pallets from deliveries
Cut and chop produce for Pick and Prep
Insure that the sales floor is neat and stock for guests
DRIVER/HELPER/CO-ORDINATOR – February 2014 – September 2015
TNT TRANSPORTING Raleigh, NC
DRIVER/HELPER/CO-0RDINATOR – February 2014, September 2015
Assisted my ex-wife in getting her business up and running
Helped pick up and deliver pets
Help co-ordinate routes
Kept log of expenses
UPS Raleigh, NC
DISTRIBUTION LEAD – November 2014 – December 2014 seasonal help
Monitor flow of traffic in the yard
Insure that the drivers are directed to the correct area
Prevent traffic jams in the yard
Q-Edge Corporation Durham NC
Warehouse /Logistics/ Inventory Manager- September 2013- May 2014
Q-Edge is a subsidiary of Foxconn Inc., a Taiwanese electronic component manufacturer
Increased Inventory accuracy to 95% from 65%
Monitor labor cost to insure that they are in line with budget
Created new shipping procedures to improve inventory accuracy and accountability
Shipped orders 99% on time
Worked with SAP to track inventory, run inventory reports, ensure timely movement of all freight
Review shipping documentation to determine priorities, work assignments, and shipping methods required to ensure customer objectives are meet.
Coordinate with production manager to expedite material to meet customer’s demands
Oversaw transportation of goods using UPS, Fed Ex, Yellow Freight, Roadway, America West, Steven’s transport, etc.
Create daily shipping reports for senior management
Create weekly inventory reports for clients and senior management
Making sure that all freight receipts and deliveries are carried out on time.
Create staffing schedules based upon demand from customers
Implemented new procedures on problem orders to resolve customer complaints
Created and reviewed operating procedures and insure that all staff members are fully trained on them.
Provide ongoing continuous feedback to staff members
Conducted weekly cycle counts, resolved any discrepancies in a timely manor
Experienced with KANBAN requirements
Experienced in quality control and quarantine procedures
Verify invoices for accuracy
Coordinate with carries to insure timely delivery of merchandise
Quarantine any suspect material
Monitored inventory at off site facility
Designed and implemented new warehouse layout to optimize inventory storage and productivity
Verify all team members time for payroll
Sports Endeavors Inc. mebane, nc - July 2007 to September 2013
Shipping Supervisor
Sports Endeavors is an Internet based sales company of sports equipment
●Experienced in handling over 45,000 sku’s.
●Increased on-time shipments to 98% from 60%.
●Experienced in a multi shift operation.
●Developed process to insure that all priority orders are processed to meet customer demands
●Developed new procedures to handle customer complaints
●Create schedules based upon forecasts to handle workloads,
●Experienced in running a 200,000 sq. ft. warehouse with a 70,000 sq. ft. mezzanine
●Effectively managed a staff of over 100 employees with 2 leads
●Experienced in scheduling staff to handle changes based upon customer’s requirements
●Conducted ongoing performance evaluations of all team members
●Provided immediate and constructive feedback to staff on their performance
●Created a standard method to train all new team members on the companies procedures and polices
●Experienced in using RF scanners to move inventory
●Batch and load orders into the system
●Run stock moves, investigate why orders will not drop
●Insure that all priority orders are shipped out to meet customer’s demands.
●Utilized Termite inventory control program to track inventory, run reports, select orders, etc.
●Verify all team members time via kronos for payroll
TDK Corporation of America CYPRESS, CA- September 2000 to April 2006 –
LOGISTICS MANAGER-Warehouse Manager/SHIPPING & RECEIVING MANAGER
Manufacturer of variety of electronic components
●Effectively managed multiple warehouses in 3 different states, utilizing AS400 inventory tracking system
●Managed multiple divisions in same warehouse with different requirements.
●Tier 1 Automotive supplier TS-16949
●Obtained and sourced competing bids on capital equipment for the warehouse operation
●Experienced in handling KANBAN’s
●Shipped out orders 99% on time
●Managed a staff of 15 with 2 leads
●Point of contact for all customer related issue
●Point of contact for Underwriter’s Laboratories and yearly accounting audits
●Managed inventory in third party warehouses in Mexico
●Ensured compliance with ISO 9000, OSHA, DOT, company safety rules and requirements as well as federal, state, and local facility regulations related to warehouse operations.
●Oversee warehouse inventory accuracy through daily cycle counts; accurate data entry and documentation ensuring all products are properly counted. Experienced in proper stock rotation
●Consistently achieved inventory accuracy of 99.99% in all of my warehouses
●Responsible for implementing continuous improvement programs for prompt and cost effective product delivery
●Experienced in using RF scanners to move inventory.
●Making sure that all freight receipts and deliveries are carried out in a timely manor
●Implemented new procedures on problem orders to resolve customer complaints
●Coordinate with sales manager to insure that monthly targets are achieved
●Experienced in quality control and quarantine procedures
●Worked with carriers for shipping and receiving
●Approve all team members time for payroll
Shimadzu Medical Systems TORRANCE ca- Sept 1993 – July 2000
Warehouse Manager /LOGISTICS
Manufacturer of capital medical equipment
●Developed and implemented warehouse operational policies and procedures including inventory control and cycle counts, storage, shipping and receiving, and safety, tracked, traced and followed up on RMA receipts from customers.
●Utilized AS-400 computerized inventory system
●Negotiated with carriers to save 25% on all shipping costs over previous rates.
●Set up parts warehouse with my forwarder to increase customer service ability, resulting in decreased customer down time.
●Safeguarded warehouse operations and contents by establishing and monitoring security procedures and protocols.
●Manage overall warehouse activities and throughput including inventory control, inbound receipts, outbound shipments and assign specific duties to warehouse personnel and team leaders to manage daily activities, quarterly and yearly goals.
●Designed and created layout for new and existing warehouse space
●Consistently achieved inventory accuracy of 99.99% in my warehouses
●Responsible for implementing continuous improvement programs for prompt and cost-effective product delivery.
●Experienced in quality control and quarantine procedures
Foot’s Transportation Systems / Mayflower CARSON CA- June 1982 – Aug 1993
Transportation Specialist
Full service moving and Storage Company
education- BA-Business Management - California State University, Dominguez Hills, CA
Computer skills- Skilled in Microsoft Office, AS-400 & SAP, Experience with KRONOS.
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