Nina Dees
Burlingame, CA ***** 650-***-****
https://www.linkedin.com/in/ninadees acuw3v@r.postjobfree.com
Concierge / Customer Service Professional
Sales Events
Providing premier customer service & creative solutions to problems and situations under time constraints and budgetary challenges, with exceptional service, conveying a vision of possibilities to clients, creating memorable experiences and results, yielding increased revenue.
Skills and Abilities
Customer Service Sales Events / Project/ Time Management/ Planning Presentations Marketing Concierge Customer Service Client / Vendor Relations Graphic Design, Production Estimating Purchasing Negotiations Public Speaking Communications Event Organization Concepts / Marketing Strategies Proposals Layout / Design / Writing Copywriting Photography Graphic / Visual Presentations Public Relations
Communication Skills: Written / Verbal / Visuals Teaching
Technical Skills: PC Platform: MSOffice PowerPoint Word Excel Outlook Adobe Software
Artistic Skills: Graphic Design Computer Graphics Balloon Décor Floral Design
Professional Experience
AMERICAN GIRL / MATTEL INC., Palo Alto, CA 2013 – 2015
Personal Shopper, Sales, Concierge Services
Achieved Sales Goal of $450,000 each quarter by guiding customers in their sales and suggesting purchases. Develop personalized shopping experience for clients through providing individualized attention along with prevailing knowledge of products
Managed a high-end client portfolio within the U.S. and internationally
Identified and resolved customer service issues, and fulfilled special requests
Secured large buyer groups 30+, hosted tours, and implemented sales teams for groups which increased sales for the store and resulted in more efficient handling of large groups. Originated strategy
Established Gift Card Security Procedure
Developed Hotel Partnerships to make it easy for high end clients to shop with us conveniently. Hotels purchased the American Girl package to offer to their guests – ensuring client satisfaction
Maintained a high level of professionalism and confidentiality with clients
DEESIGNS, Burlingame, CA 1979 – 2016
Owner
Performed all aspects of Graphic Design, Sales, Customer Service, Advertising, Environmental Graphics, Photography, Marketing, Presentations, Concepts, Promotions, Visual Merchandising, Event Planning, Print Sales, Estimating, Production, Coordination & Planning
Appointed Advertising Director for Face Painting International Magazine, resulting in increased revenue and better exposure for the advertisers to the targeted market
Retained clients for over 20 years
Received Design Award Boy Scouts of America Capital Campaign Best Collateral Piece
Volunteer: Redwood City Library Storytime-To-Go Program 9 years, Los Altos Living Classroom 2 years
COAI, Eustis, FL 2010 – 2011
International Ambassador, PR Position, Communications
Increased overall membership
Enhanced Brand when traveling abroad
Communicated information regarding organization
WCA, Merrillville, IN 2003 – 2010
Far West Director, Communications
Wrote a monthly article for CLOWNING AROUND magazine, Membership over 2005 across 20 Countries
Instructor at convention workshops attended by 250+ members, Visited various locations within Far West Region, Maintained communications with membership in 5 western states
Visited various locations within Far West Region
MEHRON, Chestnut Ridge, NY 2003 – 2005
Director of Education & Development
Travelled, Lead Seminars at Trade Shows, Secured new accounts, Added Sales support to existing accounts
Women’s Day Magazine Halloween Special Edition, Writer & Makeup Artist for Photoshoot
Presenter Seminar Las Vegas Halloween & Party Trade Show Convention
Workshops/In-Store Events locations across the U.S.
Paper First Associates Trade Show San Diego
TWINKIE DEE STAR, San Francisco Bay Area, CA 2000 – 2016
Managed Marketing, Sales, Event Planning, Staffing, Graphics
Provided Entertainment Services for Fairs, Festivals, Schools, Corporations & Private Events
Additional Related Experience
MORRISON TRAVEL, San Mateo, CA
Account Executive, Corporate Travel
SCATENA’S, Burlingame, CA
Party & Floral Design, Planning, Special Event Management, Event Planning & Décor, Client Relations
Education
Bachelor of Science, Graphic Communications: Management & Design/ Speech Communications,
California Polytechnic, San Luis Obispo, CA
Associate of Arts, Commercial Art, Foothill College, Los Altos Hills, CA
Additional Coursework, Website Design, Dreamweaver, Social Media, Stanford University, Stanford, CA
Speaking Engagements
Master of Ceremonies, Fashion Show, The American Business Women’s Association
Master of Ceremonies, Female Executives Network Conference
Keynote Speaker, Retirement Dinner, District Administrator
Winner, Toastmasters Humorous Speech Contest (Club, District, and Division)
National Speakers Association, Passport Member
Performed on KCSM-TV & at local restaurants, Floral Design