HOPE L. BELL
Missouri City, TX
acuw1h@r.postjobfree.com
Over 16 years of customer service and company support for security alarm monitoring, telecommunications and hospital industries. Skilled in customer service, negotiating contracts and service agreements, recruiting and product training. Demonstrates strong, multitasking, prioritizing and organizational skills to meet company deadlines and client needs.
EXPERIENCE
KASTLE SYSTEMS, Houston, TX 2014-2015
Client Services Admin Support
Managed security accounts and assisted with account resolutions.
Point of contact for security access, updates and troubleshooting technical issues
Maintain account information accuracy to provide better client support
Research and resolve client issues in an effective and efficient manner
Process client equipment requests in accordance with company guidelines
Generate reports as requested by clients
Assist account managers with fulfilling clients’ needs, demands and expectations
RED HAWK FIRE AND SECURITY MONITORING, Houston, TX 1999-2014
(Formally know as Counterforce and Chubb)
Data Services Specialist (2013-2014)
Accurately entered client account information in system database.
Updated and cancelled accounts per dealer’s request to maintain proper account status and information
Worked projects to maintain and correct client account information to ensure account accuracy
Service Recruiter (2007- 2009, 2012-2013)
Searched for and recruited servicing dealers to aid in reducing attrition.
Negotiated rates and contract terms with potential dealer to service clients
Implemented processes to maintain dealer’s insurance and license information to confirm industry guidelines and standards were met
Trained service dealers in processes and procedures to ensure their prompt payments for services rendered
Verified proper procedures and policies were being followed and provided training when needed to ensure quality service
Account Manager, Retail (2000-2006, 2007-2013)
Managed over 100 major national accounts by providing support, training and guidance for financial growth.
Verified back ground, license, insurance and credit according to company and state guidelines
Established and trained employees on company policies and processes, including how to utilize website, run credit reports, and submit acceptable contracts for purchase
Maintained client satisfaction, streamlined work flow and increased productivity to boost sales
Tracked and reported dealer flow and attrition using spreadsheets and flowcharts to ensure compliance with contractual agreements
Assisted with acquisitions, trade shows, wholesale and national accounts
Traveled to meet with dealers to provide additional training and to discuss issues and resolutions resulting in quality service to all clients
Customer Service (1999-2000, 2009-2010)
Received high volumes inbound calls and made outbound follow-up calls for outstanding customer service.
Scheduled and confirmed appointments for installation and service
Negotiated contracts, renewals and upgrades for client retention
Researched and resolved client issues timely to maintain high levels of satisfaction
Investigated billing issues, processed payments and oversaw data control for account accuracy
HOPE L. BELL (Continued)
SOUTHWEST MEMORIAL HOSPITAL, Houston, TX 1997-1999
Unit Secretary
Checked in patients and visitors to provide hospital security.
Made and confirmed appointments to maintain proper work flow
Entered patient information to maintain account accuracy
Order supplies for office and staff to ensure proper documentation is on hand
Answered all incoming calls, documented messages or transferred as needed
Provided clerical support for nurses, doctors and other staff when needed
EDUCATION/SKILLS
Professional Workshops including Business Ethics: Introduction; Antitrust: Customers, Dealers, and Distributors; United Technologies Code of Ethics; Principled Communications
Microsoft Office Suite including: Outlook, Excel, Word, Aims, Master Mind, Sugar Pro
Alarm Systems Monitor License
References Available Upon Request