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Customer Service Account

Location:
Texas
Posted:
May 23, 2016

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Resume:

HOPE L. BELL

Missouri City, TX

281-***-****

acuw1h@r.postjobfree.com

Over 16 years of customer service and company support for security alarm monitoring, telecommunications and hospital industries. Skilled in customer service, negotiating contracts and service agreements, recruiting and product training. Demonstrates strong, multitasking, prioritizing and organizational skills to meet company deadlines and client needs.

EXPERIENCE

KASTLE SYSTEMS, Houston, TX 2014-2015

Client Services Admin Support

Managed security accounts and assisted with account resolutions.

Point of contact for security access, updates and troubleshooting technical issues

Maintain account information accuracy to provide better client support

Research and resolve client issues in an effective and efficient manner

Process client equipment requests in accordance with company guidelines

Generate reports as requested by clients

Assist account managers with fulfilling clients’ needs, demands and expectations

RED HAWK FIRE AND SECURITY MONITORING, Houston, TX 1999-2014

(Formally know as Counterforce and Chubb)

Data Services Specialist (2013-2014)

Accurately entered client account information in system database.

Updated and cancelled accounts per dealer’s request to maintain proper account status and information

Worked projects to maintain and correct client account information to ensure account accuracy

Service Recruiter (2007- 2009, 2012-2013)

Searched for and recruited servicing dealers to aid in reducing attrition.

Negotiated rates and contract terms with potential dealer to service clients

Implemented processes to maintain dealer’s insurance and license information to confirm industry guidelines and standards were met

Trained service dealers in processes and procedures to ensure their prompt payments for services rendered

Verified proper procedures and policies were being followed and provided training when needed to ensure quality service

Account Manager, Retail (2000-2006, 2007-2013)

Managed over 100 major national accounts by providing support, training and guidance for financial growth.

Verified back ground, license, insurance and credit according to company and state guidelines

Established and trained employees on company policies and processes, including how to utilize website, run credit reports, and submit acceptable contracts for purchase

Maintained client satisfaction, streamlined work flow and increased productivity to boost sales

Tracked and reported dealer flow and attrition using spreadsheets and flowcharts to ensure compliance with contractual agreements

Assisted with acquisitions, trade shows, wholesale and national accounts

Traveled to meet with dealers to provide additional training and to discuss issues and resolutions resulting in quality service to all clients

Customer Service (1999-2000, 2009-2010)

Received high volumes inbound calls and made outbound follow-up calls for outstanding customer service.

Scheduled and confirmed appointments for installation and service

Negotiated contracts, renewals and upgrades for client retention

Researched and resolved client issues timely to maintain high levels of satisfaction

Investigated billing issues, processed payments and oversaw data control for account accuracy

HOPE L. BELL (Continued)

SOUTHWEST MEMORIAL HOSPITAL, Houston, TX 1997-1999

Unit Secretary

Checked in patients and visitors to provide hospital security.

Made and confirmed appointments to maintain proper work flow

Entered patient information to maintain account accuracy

Order supplies for office and staff to ensure proper documentation is on hand

Answered all incoming calls, documented messages or transferred as needed

Provided clerical support for nurses, doctors and other staff when needed

EDUCATION/SKILLS

Professional Workshops including Business Ethics: Introduction; Antitrust: Customers, Dealers, and Distributors; United Technologies Code of Ethics; Principled Communications

Microsoft Office Suite including: Outlook, Excel, Word, Aims, Master Mind, Sugar Pro

Alarm Systems Monitor License

References Available Upon Request



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