ROBIN K. LEE
Grain Valley, MO 64029
H. 816-***-**** C. 816-***-****
acuw10@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Human Resources Professional known for being a congenial supporter of team goals
Served as a link between management and employees by handling questions and assisting with work-related issues
Ability to handle difficult customer situations; reduced anxiety and maintained customer satisfaction
EDUCATION
Master’s in Organizational Management Specializing in Human Resources, Ashford University- Graduated March 2014
Bachelor’s in Psychology Minor in Child Development, Ashford University Clinton, IA- Graduated in February 2012
RELEVANT EXPERIENCE
Human Resources
Assisted with planning and conducting new employee training for educating about job responsibilities and company policies
Fostered positive attitude toward organizational objectives to provide quality customer service
Recognized the importance of sexual harassment policies, equal opportunity, and ADA laws
Customer Service
Resolves customer issues by listening carefully, offering solutions, and following chain of command about employee complaints
Informs customers about upcoming sales to maintain or increase sales of products
Directs customers to the correct location area of merchandise in store
Technical Skills
Used Word to create research papers for meeting course requirements
Operates hand-held computer to research product prices and for labeling baking goods
Research internet using popular search engines such as Google and Bing for finding credible and reliable sources
EMPLOYMENT HISTORY
Wal-Mart Lee’s Summit, MO
Bakery Assistant June 2008-Present
McDonald’s Blue Springs, MO
Crew Trainer October 2002-June 2008
Dollar General Store Grain Valley, MO
Cashier and Stocker October 2004-July 2007