Customer Service Sales
Resume:
CYNTHIA R. GONZALES
**** ***** **. *********, ***** 78550
MOBILE#956-***-**** Message# 956-***-****
acuvxs@r.postjobfree.com
acuvxs@r.postjobfree.com
CAREER OVERVIEW
Award-winning sales manager with international sales experience and strong closing abilities: with strong
Leadership and relationship-building skills. Proven ability to increase sales and decrease staff turnover.
Accomplished Manager with extensive experience in front-of-house and back-of-house operations.
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Motivated customer service representative with over 15 years retail experience in a fast-paced environment. Solid team player with a great positive attitude.
CORE STREGHTHS
Inventory control (store)
Warehouse inventory control
Attention to detail
Budget development
Staff training/development
Employee scheduling
Consistently meet goals
Staff development
Fast learner
Self-motivator
ACCOMPLISHMENTS
Reestablish stores customer retention and bring sales to plan back to #1 in the district
Sales:
Increased sales by 65% in 2011 (#1 store nationwide) overall increased sales every year since 2003
Staff Development:
Trained staff in components (individual goals)
Customer Service:
Ensured superior customer service by acknowledging the customers and helping them with their needs.
Supervision:
Supervised sales team to monitor sales activity and goal achievement
EMPLOYMENT HISTORY
Things Remembered Store Manager July 2014-Present
2200 South 10th St. McAllen, Texas 78503
Engrave; payroll; inventory control; maintain warehouse inventory; weekly/monthly paperwork
Computed sales prices, total purchases and processed payments.
Greeted customers and ascertained customer’s needs.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Visionworks Retail Supervisor Feb. 2014-July 2014
2000 S Expressway 83 Harlingen Texas 78550
Assist with day to day operation; inventory control; customer service;
Assist customers with frame selection and make proper recommendation to
Both their frame style and prescription
Things Remembered Store Manager October 2000-Feb.2014
2200 South 10th St. McAllen, Texas 78503
Engrave; payroll; inventory control; maintain warehouse inventory; weekly/monthly paperwork
Computed sales prices, total purchases and processed payments.
Greeted customers and ascertained customers' needs.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
EDUCATION
1999-2000 Computer Accounting Specialist, South Texas Vo-Tech Weslaco, Texas
Word Processing I & II, Computer Access, Excel I & II, 10-Key (295spm), Typing, Accounting Applications
Accounting I & II, Computer Accounting I & II, Business Communications I, II & III
1991-1995 Harlingen High Diploma, Harlingen High School
References available upon request.
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