**** ******* **** *********, ** ***** 704-***-**** acuvxc@r.postjobfree.com

CAREER GOAL: To obtain a challenging position in the field of Information Technology

EDUCATION

CENTRAL PIEDMONT COMMUNITY COLLEGE: A.A. LIBERAL ARTS, JULY 2004

KING'S COLLEGE: DIPLOMA, INFORMATION SYSTEMS, JUNE 1999

CERTIFICATIONS

CompTIA A+; DELL Certified Systems Expert; Panasonic ToughBook

QUALIFICATIONS

• Quick Learner

• Fourteen years’ experience in Information Systems

• Team-oriented, Team Player

• Comfortable with leading and/or collaborating

• Comfortable interacting with complex, technical, and non-technical audiences

• Ability to properly prioritize workload

• Work independently with minimum or no supervision

• Stay abreast and updated regarding technology

• Eager to learn new abilities

SKILLS

• Active Directory

• Software installation/patches, security admin, data back-up, website updates

• TCP/IP V4/V6, DHCP/DNS, VPN and remote services

• Windows XP, Vista and Windows 7

• Windows Server 2003/2008, Windows Small Business Server 2003/2008

• UNIX and SQL (print room, Tape library)

• Python, Javascript, VB6, HTML, CSS

• Network Administration

• Upgrades, conversions, installations and integrations (Altiris)

• Maintained and updated system documentation and license inventory

• Network equipment (routers, switches, hubs, cabling, PBX, Wifi etc.)

• Provided application training (ie. Word, Access, Powerpoint, Excel, Outlook)

• Help Desk Software(Remedy, Proprietary, etc.) for documenting resolutions

• Testing, repair, and replacement of system hardware

• Support for instructional institutions, retail

EMPLOYMENT

3/12--Present: UNITED STATES POSTAL SERVICE, CHARLOTTE PLANT, CHARLOTTE, NC

POSITION: AFSM Clerk

DUTIES: Provide support to Postal Units and Mail Carriers; Process and distribute all classes of mail

4/04--Present: BARRISTER/FIELD SOLUTIONS (Contractor) CHARLOTTE, NC

POSITION: Lead Technician

DUTIES: Provide services for Bank of America/Wells Fargo/Harris Teeter/Food Lion/Novant Health

Duke Energy etc.; provide on-site repair of desktops, laptops, printers and Plasma/LCD TV’s; provide image builds and software installs for Windows 7,XP/Office 2010; provide deployment of new hardware(laptops, docking stations etc.)

2/08-3/09: QUALXSERV (Contractor) CHARLOTTE, NC

POSITION: DELL Technician

DUTIES: Provided on-site repair of all Dell model desktops and laptops; Replaced motherboards, memory, lcd screens, hard drives, cd/dvd drives.

4/06-- 7/06: UNITED TRANSCRIPTION (Internship), CHARLOTTE NC

POSITION: Computer Associate

DUTIES: Provided 100% phone support to Medical Transcriptionists; remotely installed applications, password resets, email access (Exchange); Trained/assisted transcriptionists on MS applications

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