Management Support
Resume:
Email : ***********@*****.***
Mob no : 950*******
Name : Ramesh M
CURRICULUM VITAE
Objective
Intend to build a career with leading corporate of hi –tech environment with commented and dedicated people, which will help me to explore myself fully and realize my potential willing to work as a key player in challenging creative environment. ( M.B.A - Systems) Summary
Above 5 years overall IT experience in specific to Wintel Platform, system Design, Install, Network, Maintenance, Involving project management, troubleshooting, monitoring, training & application support to mission critical environments. Key Skill areas:
Skilled Help Desk Technician with 2 years of experience providing PC and Client Server tech support for small to medium sized business. Experience diagnosis. Troubleshooting and resolving clients issues with hardware maintenance, installations and upgrades. Experienced in technical operations providing service by communicating effectively with technical and non – technical staff during city wide winter emergencies. Security:
Handsome experience in handling Symantec Web Gateway and Symantec endpoint protection management server.
Work experience
Maintaining Security appliances. (Symantec Web gateway, Firewall) Handling Domain Server.
Managing and using the Zoho Corp’s desktop central product. SAP (BASIS ADMIN) JUNE’15 – TILL NOW (BUTTERFLY PVT LTD)
Maintaining the Three systems Landscape with uptime requirement.
Performing System Monitoring activities.
Checks on the status of R/3 system.
Checks for lock entries, system logs.
Checking for the daily Backup logs, checks users logon to the system.
Performed Client Copy - Local, Remote, Client Export and Import.
Transport Management - Performing transport request using SE10.
Background jobs - Scheduling of Background jobs, Monitoring of Job logs.
User Administration: User creation, deletion, Password reset and maintain Authorizations Profiles.
Performance tuning summary using ST02.
SYSLAB SYSTEMS - OCT’06 - JAN’07
Designation : Trainee Hardware Engineer (OJT)
Field service of Desktop and peripherals
Hardware support for HCL Pcs
Configuring windows domain for core customers.
Configuring and maintaining Symantec Anti-Virus server in clients G-ANTS SOFTWARE SOLUTIONS - JAN’07 - SEP’07
Designation : Junior System Administrator
Installing and configuring Desktops and printers in Windows 2000 and Windows XP.
Hardware and Operating system troubleshooting.
Providing Support to mail security to End Users. SANTHAM BUILDERS - SEP’07 - MAY’08
Designation : Admin & ( System Support)
Typing and Evaluated estimates.
Download the tender documents.
Filing the Schedule
Troubleshooting & computer issues.
UNIC COMPUTERS - NOV’08 - MARCH’09 (Maintaining of Government Systems TNHB) Designation : Support Engineer
User Account Management
Changing and maintaining list of access permission in server shares
Maintaining software installation dump
Customization of software to be installed for each project
Troubleshooting network problems and ensuring maximum uptime of servers
Attending critical server & desktop calls.
Disk capacity planning including Quota creation and Administration.
Escalate problems appropriately as per the escalation matrix.
Analyze queries relating to networking, operating systems, serves and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action.
File and Print Servers management.
Performing System Monitoring activities.
COROMANDEL INFOTECH INDIA LTD- APRIL 2009 – SEP 2013 Designation : Executive (System Support)
Maintained Domain Server
Managed Symantec endpoint protection Management, lotus notes client and domino mail server
Troubleshooting the desktops, printers, scanners,routers, switches,modems
Involved in the technical analysis activity of design, planning, and co-ordination.
Maintenance of windows2008 Organization unit & print server.
Providing support for Remote end Support people in implementing plans and installing customized software’s.
Installation and Troubleshooting of Windows & Fortinet firewall
Standardizing the desktops & server environment by using GPO.
Securing Windows Network resources using User Rights.
Diagnose and resolve errors related to operating systems, hardware, servers, printers and networking and managed the Lease line networks and wimax. DHARANI SUGARS PVT LTD: JAN2014 – MAY 2014
Designation : Assistant (SAP basis & admin)
Maintaining the payroll system troubleshooting
Documentation of system details & configuration
Maintenance of biometric device
Supporting the client SAP software for financial transactions
Transport Management - Performing transport request using SE10.
Background jobs - Scheduling of Background jobs, Monitoring of Job logs.
User Administration: User creation, deletion, Password reset and maintain Authorizations Profiles.
Performance tuning summary using ST02.
SRP CONSTRUCTIONS - SEP’14 – MAR’15
Designation : Admin & ( SAP System Support)
Background jobs - Scheduling of Background jobs, Monitoring of Job logs.
User Administration: User creation, deletion, Password reset and Authorizations Profiles.
Performance tuning summary using ST02.
Download the tender documents.
Filing the Schedule
Troubleshooting & computer issues..
Performing transport request using SE10
CERTIFICATION COURSE
Organization : ACCEL IT ACADEMY, Chennai ( May’08 - Oct’08 )
Advanced Networking course studied
Organization : BASELINE TECHNOLOGIES, Chennai ( June’05 - Oct’06 )
Diploma in Networking Technology & Computer Hardware Organization : SAP BASIS (CMT) ( Jan ‘ 15 – Feb ’15) IT PROFICIENCY :
Servers : DELL Power Edge, HCL’s infinity Series
Networking : Basic Network installation and Maintenance
Systems : Desktop PC troubleshooting and maintenance
Applications : Microsoft Outlook, Lotus Notes Mail Operating Systems :
Windows Server 2008.
Educational Qualification :
DHM&CT (2002-2005)
B.B.A - ( 2005 - 2008 )
M.B.A (SYSTEMS) - ( 2010 - 2012 )
Personal Details :
Fathers Name : Manoharan ME (RETD TNHB A.E.E)
Date of Birth : 30.07.1985
Nationality : Indian
Marital Status : Single
Languages Known : Tamil & English, French
Address : (J1-S1) VGN Minerva, Gurusamy Road,
Nolambur, chennai
PASSPORT DETAILS :
Passport number : K7208417
Place of issue : Chennai
Date of issue : 07/12/2012
Date of Expiry : 06/12/2022
UAE attestation : UG Degree Certificate attestation (HRD, Notary)
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