Technical Support Computer

Parthipan Ravichandran

** ******* ****, ***********, ** M1X 2E5 (c) 647-***-**** **********************@*****.***

Objective

Seeking to obtain a position within technical support in a well-known organization. Experienced IT Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Looking for a role where I can utilize my technical knowledge to improve efficiency, quality and profitability of your organization.

Professional Strengths

●Possess superior analytical and communication skills

●Exemplify leadership, listening, critical thinking and problem solving skills

●Ability to build relationship with customers and co-workers

●Successful project and technical team leader and motivator

●Strive to update myself with recent advancement in Industry knowledge by keeping abreast of

E-commerce, competing products and search engine strategies

●Great position attitude with management, co-workers and remarkable ability to work under stress

●Operating systems: Active Directory, Printer Server, Microsoft Windows Server 2008 R2 – 2012 R2, Vista, XP, Windows 7, Windows 8, Citrix, Linux, Fedora and MAC

●In depth knowledge of SharePoint, Firewall Configurations, TCP/IP, Cisco Router and Switch Configuration, Modems, Remote Access/VPN and Bridges, VLAN, DHCP, DNS and Wi-Fi

Technical Skills

●Knowledge of Microsoft Office 2007, 2010, 2013 and windows applications support. Such as MSWord, MSExcel, MSPowerPoint, MSAccess, Desktop Publisher, Internet Explorer, Google Chrome and Firefox, Google Applications and Office 365

●Able to install software and hardware (PCs / Cell Phones/ Printers / laptops)

●Capable to troubleshoot Computer Hardware & Software Setup, Troubleshooting, Password resets, Maintenance and End User Support

●Peripheral Device Setup, troubleshooting and maintenance (i.e., printers, monitors and etc.)

●Experienced with video edited software, such as Adobe Creative Suite Software (Premier, Photoshop, AfterEffects, Illustrator, InDesign, Dreamweaver and Flash), Velocity, Avid and etc.

●Excellent knowledge of using instruments such as semiconductor testers, digital multi-meters, signal generators, oscilloscopes, electronic circuits, PLC's and Relay logic circuit Encoding, Multiplexing, Switched Digital video

Education

Computer Engineering Technology (ECT) - Advanced Diploma Jan 2012 - April 2015

Seneca College - Toronto, ON

●Diagnose, solve, troubleshoot, and document technical problems involving computing devices using appropriate methodologies

●Integrate multiple software and hardware components using appropriate network architecture

●Participate in analyzing, planning, designing, developing the architecture of computing devices and systems

●Plan, install, configure, modify, test, and maintain a variety of computer systems to meet functional requirements

●Analyze, build, test, implement, and maintain applications

Pursued Ontario Secondary School Diploma (OSSD) Sep 2008 - Dec 2011

L’Amoreaux Collegiate Institute - Toronto, ON

Work Experience

IT Analyst Aug 2015 - March 2016

Staples Head Office -Richmond Hill, ON

Examine existing IT systems and business models

Implement, configure and test feasible solutions

Using SharePoint application for sharing, uploading and downloading of files with other users

Mapping and documenting interfaces between legacy and new systems

Firewalls system configuration from juniper software

Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction

Test, maintain, analyze and monitor computer programs and systems, including coordinating the installation of computer programs and systems

Experienced in Point-of-Sale (POS) lab

Computer Technician July 2014 -Dec 2014

Thunder Inc. -Markham, ON

Upgrade, install and troubleshoot computer hardware devices and software

Set up E-mail with Microsoft Outlook Express

Visit client household when required for system setup/troubleshooting

Maintaining computer peripherals such as printer/printing problems, multiple monitors, etc.

Physical setup of computer and software system installation for various computer applications and programs

Troubleshooting system, network problems, diagnosing and solving hardware/software faults and replacing parts as required for individuals and small businesses

Help Desk / Technical Support Jun 2012 - May 2014

Easy IT Solution Inc. - Toronto, ON

●Installing and configuring computer hardware, operating systems and applications

●Monitoring and Maintaining computer systems, networks, Linux and Windows OS

●Setting up new user account and profiles

●Creating shared folders for users and groups

●Conducted electrical safety checks on computer equipment

●Provided support to all the workstations/laptop, printers, other equipment assisted users remotely, solving technical related issues

●Troubleshooting system and network problems and diagnosing and solving hardware/software faults and replacing parts as required

●Experience of working in a busy, inbound and outbound call centre environment

Computer Graphics Technician/ Help Desk Support Aug 2008 - Sep 2012

Jeya Video Production -Toronto, ON

●Assembled raw footage, screenplay and outlining of footage for conference projection

●Gathered uncut rushes and sounds, stored them and synchronized them accordingly

●Produced and assisted in developing and producing design concepts

●Captured elements such as titles, text, drawings, illustrations, graphics, lettering and color harmonization

●Created an efficient, easy to use customer account file for invoicing which encouraged frequent customer usage

●Responded to customers inquiry calls, quickly assessed the customers’ needs and problems in order to deliver an ideal solution

●Performed on-line troubleshooting: identified problems, gave technical advice, filed service requests, and followed up on scheduling

Volunteer Experience

Accounting Clerk Cintac Accounting Firm -Toronto, ON Dec 2009 - Sep 2010

●Maintained comprehensive and up to date filing systems related to all accounting functions

●Performed basic bookkeeping and completed banking transactions

●Complied, copied, sorted, and filed records of office activities, business transactions, and other activities

●Operated office machinery, such as photocopiers and scanners, voice mail systems and personal computers

Membership and Affiliations

●Associate Member of the OACETT (Ontario Association of Certified Engineering Technicians and Technologists)

Certifications

●CompTIA A+

●CCNA Exploration: Network Fundamentals

●WinSyS: Hardware and Networking

References available upon request

Contact this candidate