Customer Data Entry

Suraj Singh */*, Saidarshon Colony,S P road,Katemanivali, Kalyan (E),

Email :**********@*****.*** // Cont. No. : 960-***-****

Career Objective

To obtain a suitable job in an organization that provides an opportunity for Education, Advancement, Growth and which will an able me to help the organization better with optimum utilization of my caliber.

Present Status

1 Year worked in RELIANCE COMMUNIATION in Sales Executive.

1 Year worked with TATA TELESERVICES MAHARASHTRA LTD in D.S.A

Attaining calls of the customer for various feature Activation

Also solving the issues related to customer problem.

Solving queries regarding Installation:

Configuration of the modem like: TAINET, LOOP MODEM AND CONVERTER (G703 and V.35), CTC MODEM AND CONVERTER, ASMI-52, RAD,

Field Work with Tata Communications Internet Services ltd:

Checking the local tag (wire 1245 shot (loop and dis break) with krone tool and wiring the cable (2, 5,10,20,50,100 and copper cable).

Worked in MDF and installed the line of the customer.

Work Experience.

Troubleshooting the ADS (Active directory computer, users and services).

Installation of hardware and software and troubleshoot the desktop system, network related issue.

Handling the Organization and management the company.

Experience of working as a Landline and Wireless installation,A.D.S.L installation, Leased line,V-data card,

Experience of working as a Data Entry,Back Office and software installation and networking

Attaining calls for feature Activation

Attaining the calls of the customer for various features activation & informing them about the various facilities offered and what are the charges for the same.

Also solving the issues related to customer problem, also allocation of records.

Solving queries regarding verification:

Updating Various Service request, Updating CV Rating into System,

Preparing & analyzing daily & weekly Reports,

Closing the Service request by solving the customer’s various issues

Activating Features:

Based on Agency comments planning for telecalling,

Preparation of report format,

Attending customer’s call for dispute resolution.

Also Monitoring the activation and deactivation of the line:

Depending on the positive and negative CV (Customer Verification) remark activating and disconnection of the following Line, also depending on the usage asking the customer to pay the dues at the earliest.

Order processing of sim card, photon wife, and photon plus in ALPPHA &CRM

Training from TTML.

Forwarding cases to Installation Team for Installation

Education

Passed SSC. (UP Board)

Passed HSC. (UP Board)

B.a (II year) . (V.B.S.P. University)

Computer Proficiency

Operating System

Dos, Win 98, 2003 Server, 2000,XP,Vista,Mac,Win7.

Office Components

DTP,DCA,

Internet

Internet Email.

Personal Details

Nationality

Indian

Gender

Male

Birth Date

29th July 1996

Religion

Hindu

Birth Place

Jharkhand

Marital Status

Unmarried

Languages Known

Hindi, English

(Suraj Singh)

Contact this candidate