Norma Harley Burns

**** ********* ***** **

Concord, NC 28027

Cell: 973-***-**** Home: 980-***-****

acuvo8@r.postjobfree.com

WORK EXPERIENCE:

SUPERB CUSTOMER/PATIENT SERVICE

PRACTICE MANAGER, MARCH 2007 TO DECEMBER 2015

ADVANCED DERMATOLOGY ASSOC. OF SUSSEX COUNTY, SPARTA, NJ

•Highly motivated individual started successful medical practice from inception, patient base of 26,000; introduced prosperous skin care product line for sale

•Did hiring, training, Human Resources requirements, employee reviews, OSHA, HIPPA training and CLIA compliance

•Attained goals of 95% accounts receivable

•Medical Billing, procedure scheduling, precertification, appeals to insurance companies with positive results, consistent follow-up of open claims, resolution of open claims, transcription, successful patient collections

•Proficient in computer programs; Micro-MD, Ingenix, Trizetto, Gateway, Navinet, ability to learn any program

•Negotiated fees with multiple insurance companies

•Leads by example

•Identified and created work flow to increase effectiveness of staff for high patient and staff satisfaction

MEDICAL BILLER, MAY 1999 TO FEBRUARY 2007

COLON SURGERY & PROCTOLOGY ASSOC., MORRISTOWN, NJ

•Excellent customer/patient service; Surgical Scheduler and medical biller, transcription of operative reports, reviewed pre-op instructions with patients, precertification, appeals to insurance companies with positive resolution, consistent insurance follow-up, successful patient collections

EDUCATION:

•Morris County Community College, Randolph, NJ Certificate in Business

•Adelphi Business School, Mineola, N.Y. - Business/Court Reporting

•NE Missouri State University, Kirksville, MO